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Manchester Mazda
Manchester, CT
597 Reviews
As a family owned and operated dealership, Mazda of Manchester has been dedicated to providing our customers with an honest and transparent buying and servicing experience for over a decade. We believe car buying should be fun, not a chore.
Our primary goal is to provide a stress free experience from start to finish, that’s why with our up front, transparent pricing you can be sure you are getting the best deal the first time! Let our non-commissioned sales staff help you find the perfect car for you today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 597 reviews
January 04, 2019
Rich is the best! What a GREAT place to shop for a new or used vehicle! Rich Sika and the rest of the team at Manchester Mazda were less like a sales team and more like What a GREAT place to shop for a new or used vehicle! Rich Sika and the rest of the team at Manchester Mazda were less like a sales team and more like friends who happen to sell a great line of cars. Thanks Mazda of Manchester for a great buying experience. More
by Mazzzzzda3
Employees Worked With
Lisa Friedrich, Rich Sika, Mark Smith
January 04, 2019
I will never do business with them again. It's one thing when they can't do for you what is being asked but when they begin lying that's when I have an issue. We wanted to turn in our lease ea It's one thing when they can't do for you what is being asked but when they begin lying that's when I have an issue. We wanted to turn in our lease early and we went to them to find out if it could be done without any penalties or negative equity. After failing to return calls making us have to call back in on 2 different days they completely dragged their feet as well as lied to me. It should be pointed out that this is an in demand vehicle with extremely low mileage. After looking it over and test driving it they said they wanted to also talk to a wholesaler and would call us the next morning. No call the next morning so I called them and was told I'd be called back in a few minutes. Quite a while went by before they finally called and said there was no interest due to the carfax report which showed 2 accidents. When I inquired about the fact that these were very minor and didn't even result in any damage even as much paint scratches that's when the lying began. After trying to backpedal away from the carfax report she then said the person who test drove it mentioned a problem in the rear of the car. I said that was interesting since when it was hit it didn't even scratch the plastic bumper. Then she asked or inferred "you never feel that" as though we were trying to hide some kind of damage. I suggested the person who test drove the car was "full of it". The most interesting thing about this is the car was leased from their dealership and is still under warranty. If they truly cared about the customer I imagine we would have been told of this problem as soon as the person got out of the car so that we could have it repaired and not mentioned a day later and by a person who didn't actually drive it unless of course this was fictitious and only being mentioned as a way to de-value the car. This is one of those sales person horror stories you hear about and because of it I will never deal with them again. ***update*** After posting this review and others I did receive a call from the used car manager and one of the owners the following day. I appreciate the apology and owning up to the issue. I will say if I go back I would likely only deal with them if I know that ownership is directly involved in my transaction. More
by BrianShannon
Employees Worked With
Lisa Friedrich
December 28, 2018
Great Experience Rich was a friendly and honest salesman. No pressure. Mazda of Manchester had the only 2017 CX-5 vehicles in the state and they had two Grand Tourin Rich was a friendly and honest salesman. No pressure. Mazda of Manchester had the only 2017 CX-5 vehicles in the state and they had two Grand Touring. Great Car. Great Dealership. Great Experience. More
by Brucestem
Employees Worked With
Lisa Friedrich, Rich Sika, Brandon Hansen
December 15, 2018
Poornima Raghavan David, Lisa and Mark were professional , knowledgeable and made our car buying experience a great one! David Small is knowledgeable, patient and carin David, Lisa and Mark were professional , knowledgeable and made our car buying experience a great one! David Small is knowledgeable, patient and caring! He is very responsive and made our car buying experience the best one! I would highly recommend Mazda of Manchester for their professional and hassle free approach to car buying. More
by Poornima
Employees Worked With
Lisa Friedrich, Dave Small, Mark Smith
December 14, 2018
Some mechanics here don't give no F... about your car. I came here for an oil change for my 2016 Mazda 6 that I bought it here, like usual. This time, I noticed the quality of work being done here has gone I came here for an oil change for my 2016 Mazda 6 that I bought it here, like usual. This time, I noticed the quality of work being done here has gone down. I have 5 complaints: 1. I came in with a 79.95 oil change special coupon and I signed a paper that clearly says (total 79.95). When it comes to charging me, it became 89.95 so I asked them why. They say that's tax and shop charges. So whatever, I paid it. 2. Then I went home, notice obvious oil on my hood and around the filler cap that has not been wiped down. How careless is that?!? So I wiped it down, whatever. 3. Then, I was reading the details of the inspection report. They said my automatic transmission fluid is good, when my car is clearly a manual. WTH? 4. Also, it says my air filter needs to be changed soon. In reality, I put a new one in myself about 2 weeks ago. Although these are small things and the staff here are very friendly, at this price point, it is not acceptable to be so careless!! It appears that they just don't care about you or your car. If nothing is done about the service quality, I do NOT recommend anyone doing service here. More
by Luke
Employees Worked With
Craig Fournier
December 09, 2018
The only dealership for me I have bought my last 5 cars here and am never disappointed. This dealership is fantastic from top to bottom. Every aspect. sales to service is awesom I have bought my last 5 cars here and am never disappointed. This dealership is fantastic from top to bottom. Every aspect. sales to service is awesome. I had a grrat experience with all the people I dealt with and my sales person, Rich, went above and beyond. More
by Stephanie
Employees Worked With
Rich Sika, Mark Smith, Steve Rourke, JUSTIN BOUSQUET
November 26, 2018
Mazda of Manchester Rachel, Lisa and Brandon provided an efficient, friendly, and hassle free approach to car buying! The sale, trade-in and financing were professio Rachel, Lisa and Brandon provided an efficient, friendly, and hassle free approach to car buying! The sale, trade-in and financing were professionally handled by the team! More
by Mark L
Employees Worked With
Lisa Friedrich, Brandon Hansen, Rachel Urso
November 19, 2018
Great experience with Mazda of Manchester. I went to several dealerships and Mazda of Manchester was the best one. They were engaging and very responsive. Dave Small was very knowledgeable an I went to several dealerships and Mazda of Manchester was the best one. They were engaging and very responsive. Dave Small was very knowledgeable and friendly. He answered all of my questions and followed up without delay. I already knew what vehicle I was going to purchase what I was looking for was the best dealership for me. My choice was Manchester of Mazda. I am extremely happy! More
by Janette
Employees Worked With
Lisa Friedrich, Dave Small, Mark Smith
November 18, 2018
Not your typical salesman Wanted to surprise my wife with a new car. My own pleasant surprise was how great dealing with Ron was. From start to finish he went out of his way to Wanted to surprise my wife with a new car. My own pleasant surprise was how great dealing with Ron was. From start to finish he went out of his way to make a great day for everyone. Even sales manager Steve Rourke got in on the surprise and made it wonderful surprise to her. I cant say enough about how accommodating and up front everyone was It was a memorable day. It was also the first time in my vehicle purchasing history that I never felt I had to fight for the deal I was looking for. How many people can say that? Definatly give the people at Manchester Mazda a look, oh and by the way, the CX-5 thus far has lived up to its hype. She LOVES the car More
by Audsnew car
Employees Worked With
Ron Sloan, Steve Rourke
November 14, 2018
I Had Wonderful Experience Purchasing Vehicle This was my first experience with Mazda. And it was great. Without boring time consuming procedures and so on. In comparison to other dealerships, esp This was my first experience with Mazda. And it was great. Without boring time consuming procedures and so on. In comparison to other dealerships, especially with Honda and Jepp . This is the best one from my point of view. Clear pricing , friendly personall, clear service and term conditions. I worked with Rachel Urso and I bought my mazda mostly because of her professionalim and ability to work with a client. More
by dmkorol
Employees Worked With
Rachel Urso
