Manhattan Motorcars - Service Center

Fantastic Experience at this Five Star service Center I want to start out this review by stating that I never write reviews. In fact this is the first review I have ever written. I felt compelled to write I want to start out this review by stating that I never write reviews. In fact this is the first review I have ever written. I felt compelled to write this review after my experience at Manhattan Motor Cars. Secondly, I am not affiliated or related in any way to Manhattan Motor Cars or any of its employees, contractors vendors etc. Approximately 3 years ago, I purchased a new Porsche Panamera 4S from a Porsche dealership in Florida. I purchased several premium upgrades including their audiophile level Burmester audio system. I was very happy with the purchase with the exception of an issue that developed 4 months post my purchase. My sound system began to experience erratic momentary (one-three second) pauses midway between MP3 tracks on my I-Pod & Cd players. After reconfirming the issue was not caused by my I-Pod, I brought the issue to the attention of the service dept. of the dealership where I purchased my vehicle. After several attempts, the service dept. deemed they could do nothing and the flaw was due to compatibility issues with the sound system and my I-pod. Last year I ended up relocating to NYC and brought my car in for its scheduled servicing to Manhattan Motor Cars. I dealt with a gentleman by the name of Freddy C. who assisted me from the time I scheduled the servicing. I explained to Freddy the issue I had with the sound system and he said he would fix the problem. A week later the car was fully serviced but the sound system issue was not resolved. Freddy clearly disclosed this issue to me and asked if I wanted the car back or if he could continue to search for the cause of the problem. I told him the issue was driving me nuts & I was willing to wait as long as it took to resolve the issue. Freddy introduced me to the head foreman in the service department and explained to him the issue at hand. Thereafter there were several futile attempts made to resolve the issue. Freddy clearly disclosed all the attempts and also reported to me that the attempts made did not resolve the problem. While most individuals would have given up, Freddy’s persistence and dedication to resolving the issue only grew stronger. He told me that “I know this is a big issue for you and I will get it resolved for you.” The service department did everything they could including contacted Porsche in Germany. Freddy gave me status updates twice a week on progress and to rule out causes of the defect. After close to 2 months of trial and error, on every level possible, Freddy and his team successfully resolved my issue. During this entire period, Freddy was responsive, positive, and professional even at times when I was not. He even offered to bring the car to me in the weekends when the service dept. was not working on the problem. I am thrilled to have my issue resolved but I am equally thrilled by the way I was treated and the level of professionalism by Freddy and his team. I am going to continue to be a customer at their service dept. and intend on purchasing my next premium vehicle from Manhattan Motor cars. More