Manly Honda

Resolution to Problem Earlier this week I wrote an unfavorable review on a service issue that was not done correctly. I was pleasantly surprised yesterday morning when Jes Earlier this week I wrote an unfavorable review on a service issue that was not done correctly. I was pleasantly surprised yesterday morning when Jessie Prestidge called me to get the problem fixed with as little inconvenience to me. They brought a loaner vehicle to me at my work while they fixed the problem. The end result I am very satisfied. When I went to the service department to get my car Luke Ammann came over introduced himself and apologized. From this experience I can tell the service culture at Manly is taken very seriously. Being employed in a service industry I was very impressed. You certainly have my future business. Thank you. More

Absolutely the best sales experience ever by Jesse Bower Jesse Bower has been our personal Car sales dealer for over 20 years. His expertise in car sales is very appreciated . I love that Jesse Bower is h Jesse Bower has been our personal Car sales dealer for over 20 years. His expertise in car sales is very appreciated . I love that Jesse Bower is honest and upfront and goes to bat for you helping to find you a car that meet your personal needs. I would without a doubt recommend Jesse Bower to friends and family as well as anyone needing a new or used car. Darin Jackson in finance was also amazing and went to bat for our family to find us a better APR financing possible. I will definitely be back to purchase our next vehicle from Manly Honda precisely with Jesse Bower and Darin Jackson. My husband and I felt very welcomed by all employees, they truly have an all around sales/finance/manager and service team. With Manly Honda, you get what they say, they are amazing. More

Manly Honda Has Won Me Back! UPDATED REVIEW: Much to my surprise and delight, representatives from Manly Honda replied to my low-scoring review in a timely manner and began to "S UPDATED REVIEW: Much to my surprise and delight, representatives from Manly Honda replied to my low-scoring review in a timely manner and began to "Strive for Five [star reviews]." And they did a great job. The degree of care, effort, receptive listening, and genuine effort to win back my business was exceptional. Mistakes were apologized for, offers to resolve were made, and affirmations to be ever-improving were stated. That is everything I expect from a 5-star operation: If you don't get it right the first time, make it right! A few weeks later I "gave 'em another shot" because of this. I was very please with this second experience. Perhaps the only element still lacking would be a car wash! :-) Thank you, Manly Honda & Team. You'll be seeing me in the future! ORIGINAL REVIEW (was only 2 stars). Came in for a simple oil change. Jess Bower was our Sales Rep. Knowledgeable. Patient. Friendly. This Dealership will charge an additional $40 to the basic oil change just to inspect your vehicle for other potential maintenance needed (Brakes, fluids, filters, etc.) Naturally, if they find anything wrong, they'll let you know and encourage you to get it repaired with them. Just down the street at Freeman Toyota, when you get an oil change, will provide a FREE 19-Point inspection of your vehicle, top off your fluids, AND wash your car for you. Honda would be wise to consider adding such a competitive value. More

Outstanding I also happy with my car purchase from Manly! I needed a car in a certain payment and they helped me so much! I am very pleased to have had the pleasu I also happy with my car purchase from Manly! I needed a car in a certain payment and they helped me so much! I am very pleased to have had the pleasure of working with Wes Hill! He was very comforting and helpful very step of the way during this exciting yet stressful process. Thanks again and i will be sending everyone to see you guys! More

Excellent customer service Coming from a difficult and meticulous customer that had gone through having to almost check all the northern California Honda dealers, I would say t Coming from a difficult and meticulous customer that had gone through having to almost check all the northern California Honda dealers, I would say that the team of Manly Honda exemplifies what a good car buying experience should be. Metin and his team should be the standard of customer service. They were very patient, diligent in following up with our car needs and has been very generous in taking the extra work to get us a good deal for our Honda Pilot. Kudos to you guys for an excellent job!!! Gandingco Family More

Smog Check Required smog check for renewal. Went quickly - done in under an hour as promised. Waiting area is comfortable, clean and provides coffee and newspap Required smog check for renewal. Went quickly - done in under an hour as promised. Waiting area is comfortable, clean and provides coffee and newspapers and a customer service rep to answer questions. More

Customer service I took my Honda in for airbag recall. They were very quick at checking it in. Very friendly and personable. They were done earlier than estimated. The I took my Honda in for airbag recall. They were very quick at checking it in. Very friendly and personable. They were done earlier than estimated. They also communicated to me as soon as it was done. So overall, it was not a hassle. More

Great and speedy service! I went in to the service department to get two keys cut and programmed, I had been told previously on the phone that I was able to bring in after mark I went in to the service department to get two keys cut and programmed, I had been told previously on the phone that I was able to bring in after market keys. When I arrived I was told that was incorrect information, but the advisor and service counter guy made sure to honor the information that I had received on the phone. I was even given a ride to and from work to pick up my car. I want to make sure and recognize Santiago, he was my shuttle driver and a pleasure, I will always be coming back for my service needs to manly Honda! More

Excellent Service First time Honda owner and first time getting my car serviced. Very pleasantly surprised with the level of service as well as the professionalism in w First time Honda owner and first time getting my car serviced. Very pleasantly surprised with the level of service as well as the professionalism in which the visit was handled. Thank you! More

Excellent Truthful Service 15 Years later and 2 different Honda vehicles and always get truthful service with no hidden agendas to sell more service. Will continue going to Manl 15 Years later and 2 different Honda vehicles and always get truthful service with no hidden agendas to sell more service. Will continue going to Manly Honda of Santa Rosa. More