Manly Honda

Good service reps, but...watch your wallet. The dealership has changed, and not for the better in the last year. I've indicated that I recommend this service center, but they are on probation a The dealership has changed, and not for the better in the last year. I've indicated that I recommend this service center, but they are on probation as far as I'm concerned. I used to go in for service & felt the weren't trying to "up sell" services. That's why I went to Manly Honda rather than an independent service provider -- I felt I was getting a square deal. No more. Now they have a new computer system designed to show you that you should be getting more service than indicated by the Honda codes displayed on your dashboard. They want you to buy fuel additives, cleaner this, more frequent oil changes, etc. Now Manley is becoming no better than that large high-pressure dealership chain... Also, for the 2nd time, they replaced my Costco green (indicating nitrogen fill) tire valve covers with something else. (My wife noticed this after I returned home.) This was even after the service rep wrote NOT to fill my tires with their standard compressed air! Really sloppy. I called to complain & they mailed me green replacements. I've had a long-standing favorable working relationship with Bill. He's great, but I'm now worried about the management. More

Cynthia Cunningham - Santa Rosa Manly I have a long history of excellent customer care from your service advisers. My last visit for a brake repair another very positive experience. As I I have a long history of excellent customer care from your service advisers. My last visit for a brake repair another very positive experience. As I consider getting the car serviced a chore that I prefer to avoid, I was most grateful for the warmth of Hirbin's greeting and attention to my requests. I left the appointment with a spring in my step because of the positive encounter. Thank you for your consistent appreciation for our business. I appreciate being treated as a valued customer! More

Awesome services from Mark Fladseth and Chris Yokannan On January 22, 2016 I started to talk to Manly Honda in Santa Rosa for a 2016 Pilot Touring. They had 2 Elites on the lot but I did not want the Elite On January 22, 2016 I started to talk to Manly Honda in Santa Rosa for a 2016 Pilot Touring. They had 2 Elites on the lot but I did not want the Elite since we need the bench 2nd row. So He said that he can order and would take 6-8 weeks. To my surprise, the Sales Manager emailed me this afternoon that my car had arrive yesterday. Even he was surprised to see that it arrives this early. it's only little over 2 weeks. Went to Manly Honda and Met with the internet Sales Manager and indeed. The car park right in front waiting for me. I test drove it a little bit since in the Bay Area, there was no Elite or Touring to test drive. From the initial conversation I had with Mark Fladseth until I see the car was just under 3 weeks. I was surprised to see it was that fast since many of the folks on here are still waiting from Nov/Dec order. The thing that impress me the most was Mark's honesty from beginning. He said he does not need to have deposit. Once the agreed price and option were checked, and comes to the the financing. Chris Yohannan do through the finance process and made it extremely painless. I have have dealt with other luxury brand and other Toyota dealers before. But by far, Manly Honda have set the bar higher. Couldn't be any happier with Mark and Chris. If you are in Northern Cal and want to get a Honda, I would recommend Manly Honda and Mark Fladseth. from my encounter, they are honest and integrity. Even though I live 80 miles away, I will certainly get my family to go to Manly Honda if we are int he market for another Honda. More

Great Service Department We've had some major things done in the last month to both of our Hondas. Nick helped us navigate the issues due to a prior accident, as well as hand We've had some major things done in the last month to both of our Hondas. Nick helped us navigate the issues due to a prior accident, as well as handling a major service and a recall. I appreciate that he tells me exactly what's going on, and doesn't talk down because I'm a woman. I understand my vehicles and clear communication makes me happy. Both of our Hondas are edging up there in age, and so we don't need to go to the dealership for service as they are well out of warranty, but we'll be back for sure. More

Manly Honda = Rockstars! What a great team these guys are... Made me feel awesome and easy about my big decision! Honda is making even better cars than ever now. This was the What a great team these guys are... Made me feel awesome and easy about my big decision! Honda is making even better cars than ever now. This was the best time i ever had getting a car. Tom, Wes and Victor are funny and cool guys to deal with. Lets see more dealerships like this! AWESOME JOB! More

Excellent Service I have been a Manly Honda customer for over 25 years and have always had excellent car and customer service. My most recent problem was resolved quic I have been a Manly Honda customer for over 25 years and have always had excellent car and customer service. My most recent problem was resolved quickly and I appreciated that David Ashby problem-solved and provided a solution. Thanks for the excellent service. More

EXCELLENT SERVICE Staff was friendly and accommodating. Work was done in a timely manner. Everything was explained to me clearly. And it's a nice place to hang out! Staff was friendly and accommodating. Work was done in a timely manner. Everything was explained to me clearly. And it's a nice place to hang out! More

WOW!! Michelle is amazing! We have never had that level of professional, kind, and knowledgable service ever! She definitely knows her stuff... We came to M Michelle is amazing! We have never had that level of professional, kind, and knowledgable service ever! She definitely knows her stuff... We came to Manly to shop for our second Honda, and Michelle greeted us with a warm smile and it only got better for there. We decided to buy our car that day, thanks to her thorough knowledge, friendliness and of course our great deal! Go see Michelle at Manly, you wont be disappointed >>> More

Great service! We had to go get our new VMI-modified (w/ wheelchair ramp) Odyssey mini-van serviced for an electrical glitch. Car alarm was going off w/ no explanat We had to go get our new VMI-modified (w/ wheelchair ramp) Odyssey mini-van serviced for an electrical glitch. Car alarm was going off w/ no explanation and subsequent battery unplugging made the remote not work. Bill Robertson worked very hard to make sure the van modification company (VMI) was included in the trouble-shooting. The problem was 'fixed' with the technician running it through tests, although they never really found the cause. The manager from Manly graciously offered to not charge VMI for the almost 2 hours of labor. Technically, they should've charged VMI under our warranty plan, so this was very generous. Bill had excellent communication, texted with me throughout the day to make sure we were in the loop. Top notch customer service! Oh, and the shuttle service is awesome. Drove me home and picked me up the next day to retrieve our van. More

A Great Dealership With an appointment for service it is possible to arrange my day when I travel to Santa Rosa (50 miles from my home). The service is always done as q With an appointment for service it is possible to arrange my day when I travel to Santa Rosa (50 miles from my home). The service is always done as quickly as possible as I have to wait. This gives me a large portion of the day to do other business in the area. I feel that, as car maintenance costs go, Manley Honda's prices are reasonable. The service technicians do not recommend added services unless they are really needed. If a car can go for a while longer before a service is performed, the tech tells you that. It is recommended that you need to get that service done on your next visit. Customers are treated well and are not gouged with added expenses. More