Manly Honda

Honda dealership There were many pauses in the process of my purchasing a car, but they helped me through it all and in the end I got what I wanted. There were many pauses in the process of my purchasing a car, but they helped me through it all and in the end I got what I wanted. More

Good Service Little Pressure Recently bought a used Jetta at this dealership. I am a woman alone and found I did not get the run around, they were straight shooters, polite and e Recently bought a used Jetta at this dealership. I am a woman alone and found I did not get the run around, they were straight shooters, polite and experienced no hard sell tactics. Good experience for me. More

The Best We had the best experience buying a new car at Manly Honda of Santa Rosa. We went in looking to trade in our old two-door since we recently had a bab We had the best experience buying a new car at Manly Honda of Santa Rosa. We went in looking to trade in our old two-door since we recently had a baby. Tom, the salesman, knew right away and helped us find the perfect car. We had done some research and narrowed our choices down to the CR-V or the Accord. Tom respected all of our research and listened to our needs without trying to upsell us. The whole experience was very comfortable and we had a fun time with Tom. Everyone at Manly Honda, from the sales team to the finance team, took great care of us. They were honest and helpful at every turn. Even after we unexpectedly had to make a change to the trade due to our second car having trouble, the deal was just as fair and everyone was very understanding. We'll buy all our cars at Manly Honda and we'll recommend our friends and family to do the same! More

Phone Call I called the service dept in the morning and service dept receptionist answered. She told me that the service advisers were assisting customers but w I called the service dept in the morning and service dept receptionist answered. She told me that the service advisers were assisting customers but would get to me as soon as they are done. 6 hours later, still no phone call. I called back and spoke with the same receptionist and she became irritated and very rude on the phone. Without finishing our conversation, she dumped me into a voice mail to leave a message for service adviser that would never get back to me. More

Great experience with no pressure Manly gave me the best deal with the lowest amount of pressure. They also have a huge inventory covering many different trims. There was no pressure t Manly gave me the best deal with the lowest amount of pressure. They also have a huge inventory covering many different trims. There was no pressure throughout the process. Very satisfied! More

best time buying a car Hi I had an exelent experience buying a honda crv at mainly honda in santa rosa ca. Hassan, cody and col were very friendly and helpfull. Cody explai Hi I had an exelent experience buying a honda crv at mainly honda in santa rosa ca. Hassan, cody and col were very friendly and helpfull. Cody explained everything really clearly, he was very patience and gave us a lot of time to buy exactly what we were looking for. More

Great Service from Tom Larson! I had a great experience purchasing a new Honda Odyssey with Tom Larson. I went in undecided on whether to purchase an Odyssey or a Pilot and Tom hel I had a great experience purchasing a new Honda Odyssey with Tom Larson. I went in undecided on whether to purchase an Odyssey or a Pilot and Tom helped me understand the features of each vehicle. I purchased through the Costco program which was fantastic as there was no haggling and pricing was very fair. Throughout the process, Tom was patient, answered my questions (I had lots of them!) and never pressured me to make a purchase. I was a bit of a difficult customer as my partner needed to come in for the actual purchase of the car but she has extremely limited time. Tom completely respected that and made arrangements to make the time that she needed to be on site was minimized as much as possible (and when she came into meet Dave in Finance he ready to go and she was in and out in minutes!). He also was very thorough in explaining the features of my new Odyssey to me before I drove off the lot in it. I'm thrilled and so is my family! We would recommend working with Tom Larson (and the Costco Auto Buying Program) without hesitation! More

First new car A few months ago I went into Manly looking to get a Civic SI, Cory was my sales person and made everything go very smoothly. He was extremely friendly A few months ago I went into Manly looking to get a Civic SI, Cory was my sales person and made everything go very smoothly. He was extremely friendly and patient, professional and was able to get me a great price with piece of mind. Even a couple weeks ago when I went to have a scratch checked out, he was the first outside to greet me. Genuinely a nice guy. I would definitely recommend Manly Honda and Cory is the guy to see! More

Worst Service Center Ever If I could give 0 stars I would. I generally do not feel compelled to write reviews unless they are positive. But the overwhelming lack of customer If I could give 0 stars I would. I generally do not feel compelled to write reviews unless they are positive. But the overwhelming lack of customer service and consideration by the Manly Service Crew and their manager Hugo was absolutely unacceptable. Our Honda is one of many to receive the recall for the two airbags and we made an appointment to have them replaced. The very kind receptionist made our appointment 10 days out since they didn't have anything sooner and informed me that at any point we could bring our car in, drop it off and receive a loner car until the replacement service was complete. No designation of where the loner is to come from, just come when is convenient and we will have the car ready for you. On the day of our appointment my husband goes to drop it off one hour early so that he can get the rental only to be told that they do not have one available and he will have to come back a week later to get the airbag replaced when they have a loner for him. When he questioned the previous instructions we received when the appointment was made, Hugo the manager told him "sorry there is nothing I can do the car is not here for you. Come back another day"...and that we need to call and remind him the day prior as if it is our responsability to remind the dealership we have any appointment. When I called and spoke to Hugo about the unacceptable customer service and lacking communcation he told me "sorry that's the way it is and there is nothing else I will do for you. We have lots of people coming in for recalls". So apparently recalls on a flawed piece of their machiery that could lead to a dangerous circumstance is apparently not Honda's nor Hugo's problem. If you are looking for better customer service and consideration for their clientele there are plenty of other Honda dealerships to go to in the North Bay. I will not be going back. More

Great Customer Service We recently purchased a new Honda Accord at Manly Honda. Our salesman was Tony Tawasha. We had been searching for a car for several weeks. At the last We recently purchased a new Honda Accord at Manly Honda. Our salesman was Tony Tawasha. We had been searching for a car for several weeks. At the last minute I talked hubby into driving the car. He did not want to, as we had been searching for an SUV not a car. Long story short hubby fell in love with the ride and we ended up purchasing the car. Tony was a great salesperson. He was not pushy in any way, and I never felt like I was being pressured to purchase the car. Tony is very down to earth and I would definitely recommend him if you are thinking of purchasing a car at this dealership. Began in finance was also great to work with. Everyone at Manly provided excellent customer service. More