Manly Honda

Hilary Muscatel-- a great sales consultant and friend! Yesterday my family and I went to Manly Honda to look around and get a feel as to what type of car I should get. We weren't intending on purchasing a Yesterday my family and I went to Manly Honda to look around and get a feel as to what type of car I should get. We weren't intending on purchasing a car but with the help of our great sales consultant, Hilary Muscatel, we found the right car for me that had everything I needed. Hilary is very friendly, outgoing, and funny. He listened to what I had to say and made it his priority to find a car that I felt comfortable and confident in. I would recommend Hilary to anyone who is looking for a new or used car. He's patient and cooperative, even after running back and forth to grab the keys to all the different cars we wanted to try out! Great job Hilary...thanks! More

Dishonest- bait and switch. Do not waste your time. I had high hopes given the reviews on this website that we had found our dealer. My husband and I emailed Cory McMurray and received a quote for a Hon I had high hopes given the reviews on this website that we had found our dealer. My husband and I emailed Cory McMurray and received a quote for a Honda Odyssey. Given that it was the best quote we received and Cory's reviews here were excellent as he proudly shared, we decided to proceed. On at least 3 occasions, I reconfirmed the quoted price, but ultimately he changed it on us at the last minute. First, we were told he had the color we wanted. When we asked for VIN, we were told that vehicle was sold but he can transfer one from another dealer- he just needed the weekend. We asked for VIN of the vehicle being transferred but were told this would only be provided if we confirmed we definitely wanted the vehicle and once it arrived on site, but that the mileage would definitely be <150 miles. After receiving yet another confirmation on the quote, we instructed him to proceed. We contacted Cory on Monday and was told our vehicle had arrived- the mileage was 179 but we felt this was close enough. We scheduled a time the following weekend to come get our car. At this point, we received an email informing us that the price had changed- not just by a little... it had increased by $3K. Instead of honoring his quote, he informed us there is nothing he could do and asked us if we would like to proceed. Of course not! This is exactly why car salesman get a bad reputation- bait and switch. We were hoping that this would not happen, but looks like the stereotype is there for a reason. Please do not waste your time. He will confirm the quote for you as many times as you want, but then switch it at the end. I guess I should be thankful he informed us of the bait and switch before we made the 2 hour drive out to collect our car. More

Looking for friendly & knowledgable-Tom Haidet's your guy!! I've been needing a new car for quite some time now and keep putting it off because I dread dealing with car salesmen/dealerships. However, we were l I've been needing a new car for quite some time now and keep putting it off because I dread dealing with car salesmen/dealerships. However, we were lucky enough to meet Tom Haidet. He was such a pleasure to work with and made the whole car buying experience so easy, and do I dare say, enjoyable!! :) Thank you so much Tom!!!!! We love our BMW!!!! More

Great purchase experience with Tom Larson Tom Larson was a pleasure to deal with. One of the easiest experience in a car dealership I have ever had. Tom is friendly, patient, and give great Tom Larson was a pleasure to deal with. One of the easiest experience in a car dealership I have ever had. Tom is friendly, patient, and give great customer service. More

Amazing experience from start to finish I can't speak highly enough of this dealership. We contacted them via email to get a price, and they came in cheaper than anyone else. We filled out a I can't speak highly enough of this dealership. We contacted them via email to get a price, and they came in cheaper than anyone else. We filled out all of the financial applications online, so when we got there we just had to sign a few pieces of paper and drive home. The car was detailed and gassed up. Not a single price change or bait and switch or unexpected snag. After this experience I would never go anywhere else. The service here is unparalleled. 20 minutes to buy a car. This is how all dealerships should operate. Special thanks to Cory McMurray and Beejan Roohian for taking such amazing care of us and making the process so smooth and easy. More

Great customer service Best experience I have had buying a car. I would definitely buy another car at this dealership. Thomas made the process enjoyable and informative. G Best experience I have had buying a car. I would definitely buy another car at this dealership. Thomas made the process enjoyable and informative. Great Work! More

Wonderful Customer Service We were greeted by Mark Fladseth who was very helpful. After picking and test driving the Accord, Jordan Sanchez, also very helpful and personable, We were greeted by Mark Fladseth who was very helpful. After picking and test driving the Accord, Jordan Sanchez, also very helpful and personable, was able to order the car in the color I wanted from another CA location. When I went to pick up my Accord, Jordan very patiently explained all of the car's features and even offered to be on "stand-by" (by phone) if I had any more operating questions! Chris in finance had very good advice and helped me set up an affordable loan. Altogether a very good experience and a great car! More

Excellent car buying/lease experience Working with Tommy was great! He definitely worked out of his way to get us the best deal possible. I know people seem to say this a lot, but it is de Working with Tommy was great! He definitely worked out of his way to get us the best deal possible. I know people seem to say this a lot, but it is definitely true in this case. I would highly recommend working with Tommy if you are looking for a Honda in Santa Rosa! More

Patience of a Saint The salesman I dealt with, Ray G. Martin, at Manly Honda in Santa Rosa is a saint. I was even loosing patience with myself in trying to decide what to The salesman I dealt with, Ray G. Martin, at Manly Honda in Santa Rosa is a saint. I was even loosing patience with myself in trying to decide what to buy, what payment plan I wanted, whether I wanted to lease or buy and on and on. Ray was beyond patient and after almost all the details were decided, I looked out the window next t his desk and saw a Honda Civic in crimson pearl in the lot and almost yelled at Ray, "That's the car I want!" So Ray proceeds to start from the beginning AGAIN and write up that car. Thanks Ray, I love my car. Pat Anderson More

A very nice experience. My wife and I wanted to test drive a few cars and met Tom Haidet outside the sales office . Tom guided us to a 2015 CRV and away we went. We explained My wife and I wanted to test drive a few cars and met Tom Haidet outside the sales office . Tom guided us to a 2015 CRV and away we went. We explained what we were looking for, then he sold me the car were sitting in. My wife was impressed with his easy manner and that he did not try to push anything in any way. A complete gentleman, he let us sell ourselves. Chris, in finance was also particularly nice, efficient and courteous. Tony was a great help pointing out features when he delivered the car to us. A very nice experience indeed. More