Manly Honda - Service Center

Could not fix problem 4th time in. Answer to fix radio problem is not use it with an apple product. Guess what the radio cracked. No solution. The car is being turned in. Never buying a Honda again. problem is not use it with an apple product. Guess what the radio cracked. No solution. The car is being turned in. Never buying a Honda again. Owned one for 12 years now. Very disappointing. More

Efficient and professional service for a factory recall airbag issue. Also performed a check of all car fluids and other functional areas. Recommended transmission fluid change was performed. airbag issue. Also performed a check of all car fluids and other functional areas. Recommended transmission fluid change was performed. More

I have been fairly happy with this service center for years. However, this time I felt pressured and "upsold" on service. I looked at the recommended list and questioned the need at 30,000 to do some of years. However, this time I felt pressured and "upsold" on service. I looked at the recommended list and questioned the need at 30,000 to do some of the items, particularly draining and replacing my transmission fluid. I was told they would check it and, then, that it needed to be done. I have had many vehicles over 50 years, including ones I maintained myself when younger. I have never had a vehicle need transmission service at 30,000, especially in a vehicle that gets light use. (This is my second Odyssey, the first never needing this service.) Some have gone close to 75,000 without the fluid showing a need to be changed. I was assured it showed the need, but I did not see the dipstick. I trusted your service department to be straight. I said go ahead. Because all this took much longer than planned, I was given a loaner. America was very nice and I really think she just followed the script and the service department lead. I hate to think she deliberately misled me, but I can't be sure. When I got home and checked the Honda service guides, I saw recommended transmission service was 60,000 to 90,000, based on the need shown by inspection, not an automatic thing. I now have a level of distrust for your service department. It has not been convenient to use your department as I live in Sebastopol, and you are a bit more expensive than independent service places I use for other vehicles, but I kept coming because you are Honda rather than a general service center. Now I will need to think about it. More

The service was faster then in the past. But I wanted to get my AC checked but it would have been 500$ So I decided not to because that is to expensive for just a diagnostic test. get my AC checked but it would have been 500$ So I decided not to because that is to expensive for just a diagnostic test. More

In spite of having an appointment, waited ~20 minutes for a service advisor. Other than that wait, service was efficient and friendly, and service was prompt on pickup. a service advisor. Other than that wait, service was efficient and friendly, and service was prompt on pickup. More

Number provided online states to do an online appointment, however the appointments available are not truly reflective. It’s great that the vehicle was serviced sooner than expected, however the appointment, however the appointments available are not truly reflective. It’s great that the vehicle was serviced sooner than expected, however the information conveyed was not accurate and it was hard to get a hold of the service advisor. While the service advisor was friendly information delivered was vague. The way he explained the additional service that could be done, he gave me a price. When I gave the green light, he gave me a different price. It was confusing. More

It is my first experience in having a service in one of your locations. As soon as I arrive, I don't know what to do, but the person who attended me received me with kindness and has treated me with respe your locations. As soon as I arrive, I don't know what to do, but the person who attended me received me with kindness and has treated me with respect. he provided me with all the required information at my service and everything was clear and easier. I can only say, 'thank you very much' for everything. More

Brian is great to work with. He goes out of his way to be helpful. I highly recommend him he is very knowledgeable and very responsible helpful. I highly recommend him he is very knowledgeable and very responsible More

My service person was knowledgeable and friendly. She checked in with me when my car was finished and made sure I understood the things to pay attention to in the next service call. I'd give her 5 stars checked in with me when my car was finished and made sure I understood the things to pay attention to in the next service call. I'd give her 5 stars for excellent service. More

I was at Manly Honda yesterday to have a key made and some service items attended to. Susan was very professional and made sure everything that had to be done was explained to the smallest detail. Sh some service items attended to. Susan was very professional and made sure everything that had to be done was explained to the smallest detail. She made my visit very positive and productive. More