Manly Honda - Service Center

Jose always gives me the best advice and services they got to offer, taking care of his customers....I would highly recommend him to my friends. got to offer, taking care of his customers....I would highly recommend him to my friends. More

Great service experience Was notified by Honda about a recall repair so I brought my 2005 Honda Odyssey in. The dealer service team discovered that there actually was NO recal Was notified by Honda about a recall repair so I brought my 2005 Honda Odyssey in. The dealer service team discovered that there actually was NO recall on this vehicle and apologized profusely that I had brought it in for no reason. Since I was there they offered to do a checkup and were able to fix an AC problem that I had been experiencing for several months. Provided me with Uber rides to/from home while they did the repair. Repair cost very reasonable. Tracee was very responsive, courteous and helpful through the whole process. Much better service than I've had at other dealers. I was told they service over 200 cars per day but the level of customer service felt more "small-town" which I appreciated. More

Honda FIT 45K Service Every 5K mile service. More complete than earlier services due to mileage. Excellent service as usual. Bill Robertson is a gem. Whole Manly Tea Every 5K mile service. More complete than earlier services due to mileage. Excellent service as usual. Bill Robertson is a gem. Whole Manly Team are very nice folks to work with. More

Usually very polite and clear. Up front about costs. Staff is efficient. The multiple-drink selection coffee machine in the waiting area is a plus. Staff is efficient. The multiple-drink selection coffee machine in the waiting area is a plus. More

Great experience even when the issue was my oversight I showed up to Manly in the rain when there was an extensive line of cars in the service line. I didn't wait more than two minutes before Denise came I showed up to Manly in the rain when there was an extensive line of cars in the service line. I didn't wait more than two minutes before Denise came to my car, found my appointment details, and very pleasantly explained what to do and expect next. A few minutes later, Mark called me from the waiting room, and we ran through the details of my concern. This was my second experience with Mark as my service rep., and he is great. I made this service appointment because I was sure that Manly had miswired the receptacle for the trailer hitch that they had installed about a year before. Mark assured me that they would diagnose it and make it right quickly if it was miswired. When he called me a few hours after I left Manly to explain that they found that the issue was a blown fuse, he presented it in a way that didn't make me feel like a fool, which I very much appreciated. From the moment that Denise greeted me at my car to paying my bill with Mark, I felt that I was treated with respect and fairness. More

Communication with the service department representatives that are assigned to your vehicle and information regarding coverage is lacking. I brought my vehicle in because the tire light was representatives that are assigned to your vehicle and information regarding coverage is lacking. I brought my vehicle in because the tire light was on again ( multiple tire issues with the Honda Accord Sport 2018- seems to be a constant) I was told the car would be in and out quickly because tire issues take precedence . Received a call several hours later that the tire would be replaced due to a screw next to the side wall. They left a message regarding the price, when I called and let Ron know I have Zurich insurance ( which he had no clue I had) I then had to call back and was told hours later the technicians would just patch it. Because the car was done being worked on so late I had to pick it up on Saturday only to drive off the lot and have the tire light come back on. I’ve been extremely frustrated with the level of service and communication from the service department . Started out good when I first got the vehicle and quickly declined. Seems very dishonest that they went from the tire needing to be replaced to “we’ll patch it up” now that we’ve looked into it further once they new I had Zurich insurance. I built the insurance into my payment for a reason. If the tire has an issue and that was the initial consensus then replace it . When the tires are all back up to par then shouldn’t your technicians be resetting the Calibration, no indication whether that was done or not. More

I give Jose 5 stars. He really cares and he shows it with his customer service skills. Go to Jose for a great experiance at Manly Honda... his customer service skills. Go to Jose for a great experiance at Manly Honda... More

Great place to service your vehicle, professional, friendly, very clean customer service representative very helpful and professional explain everything in detail. Complimentary snacks and coffe. Outs friendly, very clean customer service representative very helpful and professional explain everything in detail. Complimentary snacks and coffe. Outstanding place. More

Professional, efficient and economical. Very organized processes: reservations, scope of service, check-in and checkout. Provisions were available for transportation, which I did not need b Very organized processes: reservations, scope of service, check-in and checkout. Provisions were available for transportation, which I did not need because duration of service was short. Personnel were knowledgeable, polite and efficient. More