Jose Rocha Jr

Carlo was very polite extremely helpful was also very patient and communicated very very well patient and communicated very very well More

by DIANAERANDY Verified Customer Verified Customer

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Manly Honda was able to get my heater and A/C back up and working. Initially the problem was thought to be the blower motor and wiring harness, which was covered by a recall. Before replacing those parts, m working. Initially the problem was thought to be the blower motor and wiring harness, which was covered by a recall. Before replacing those parts, my heat and AC worked sporadically but after replacing those parts. It only worked for a day, then stopped working altogether.. long story short. Jose Rocha convinced me to come back in to allow the shop Forman to dig a lil deeper which led them to replace a resistor which seems to have at least for now resolved the issue…. remember I said that for a long time it worked sporadically.. *so I will perpetually be waiting for that to happen again…. Hopefully it doesn’t in the rest of my truck’s lifetime or mine. Credit to Jose Rocha and the front office service advisor folks for their sticktoitiveness and flexibility in getting it done . It took about 1/2 dozen +- trips to the dealership (admittedly a couple of those trips were because the parts required ordering as they were not available on site). Hopefully this review smoothes over any potentially ruffled feathers over my previous review. More

by BREEZEDB Verified Customer Verified Customer

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Thank you so much you guys always take great care of me i’ll see you on the next go round i’ll see you on the next go round More

by STEVOCOOK69 Verified Customer Verified Customer

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I have been with honda for years and everyone is very helpful and kind .,considerate. helpful and kind .,considerate. More

by LENDEBCHOHEN Verified Customer Verified Customer

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Carlo was very helpful and kept me informed of the progress in my car's maintenance. He offered a free shuttle service back to my place because the service would take a about 2 hrs. and I did not want progress in my car's maintenance. He offered a free shuttle service back to my place because the service would take a about 2 hrs. and I did not want to wait there. More

by nestorguevara1 Verified Customer Verified Customer

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Lured me in quoting $350 for AC diagnostic. When I got there was told $500 for the diagnostic. No apologies or allowance made for the $150 increase in the quote. The above problem was resolv When I got there was told $500 for the diagnostic. No apologies or allowance made for the $150 increase in the quote. The above problem was resolved with a partial refund. More

by STANGREENBERG Verified Customer Verified Customer

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Great service and explanation of services needed. And took the time to write all service need down on paper which was super helpful to plan ahead to schedule service appointments. And took the time to write all service need down on paper which was super helpful to plan ahead to schedule service appointments. More

by YOLANDACSOMERSALL Verified Customer Verified Customer

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The service advisor was very friendly. However we made an appt for the recall, dropped the car at the appointed time but had to wait 2 more days to get our car back. The advisor asked if w However we made an appt for the recall, dropped the car at the appointed time but had to wait 2 more days to get our car back. The advisor asked if we'd like the car washed. We said yes, but when we picked it up it had not been washed, Following the service Jose Rocha followed up with me to make things right and offered to pick up the car, give it a full detail, and then drop off the car. They followed through & did an excellent job. More

by JASRCISE10 Verified Customer Verified Customer

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Honda missed a detail the first time around but were very responsive when I mentioned this to them. They went out of their way to attend to the missing item (a brake light issue) and offered a full detailin responsive when I mentioned this to them. They went out of their way to attend to the missing item (a brake light issue) and offered a full detailing job by way of compensation. Overall their response was terrific, and very much restored my faith in their professionalism. Thanks to all involved! More

by RICK EVANS Verified Customer Verified Customer

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Jose and Lucia have been great customer representatives to me. A couple of days after the oil change and tire rotation, I felt something was wrong with my left front tire or brake. They were constant to me. A couple of days after the oil change and tire rotation, I felt something was wrong with my left front tire or brake. They were constant communication with me and instructed what to look for while driving. They recommended to bring the car in for the safety check on the left tire. Eventually, the tire and brake were okay and no issues. Throughout this process they were competent professionals with great customer services. I appreciate them and am looking forward to working with them for the next schedule maintenance services. More

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