Jose Rocha Jr

Carlo was very helpful and kept me informed of the progress in my car's maintenance. He offered a free shuttle service back to my place because the service would take a about 2 hrs. and I did not want progress in my car's maintenance. He offered a free shuttle service back to my place because the service would take a about 2 hrs. and I did not want to wait there. More

by nestorguevara1 Verified Customer Verified Customer

Report | Print

Lured me in quoting $350 for AC diagnostic. When I got there was told $500 for the diagnostic. No apologies or allowance made for the $150 increase in the quote. The above problem was resolv When I got there was told $500 for the diagnostic. No apologies or allowance made for the $150 increase in the quote. The above problem was resolved with a partial refund. More

by STANGREENBERG Verified Customer Verified Customer

Report | Print

Great service and explanation of services needed. And took the time to write all service need down on paper which was super helpful to plan ahead to schedule service appointments. And took the time to write all service need down on paper which was super helpful to plan ahead to schedule service appointments. More

by YOLANDACSOMERSALL Verified Customer Verified Customer

Report | Print

The service advisor was very friendly. However we made an appt for the recall, dropped the car at the appointed time but had to wait 2 more days to get our car back. The advisor asked if w However we made an appt for the recall, dropped the car at the appointed time but had to wait 2 more days to get our car back. The advisor asked if we'd like the car washed. We said yes, but when we picked it up it had not been washed, Following the service Jose Rocha followed up with me to make things right and offered to pick up the car, give it a full detail, and then drop off the car. They followed through & did an excellent job. More

by JASRCISE10 Verified Customer Verified Customer

Report | Print

Honda missed a detail the first time around but were very responsive when I mentioned this to them. They went out of their way to attend to the missing item (a brake light issue) and offered a full detailin responsive when I mentioned this to them. They went out of their way to attend to the missing item (a brake light issue) and offered a full detailing job by way of compensation. Overall their response was terrific, and very much restored my faith in their professionalism. Thanks to all involved! More

by RICK EVANS Verified Customer Verified Customer

Report | Print

Jose and Lucia have been great customer representatives to me. A couple of days after the oil change and tire rotation, I felt something was wrong with my left front tire or brake. They were constant to me. A couple of days after the oil change and tire rotation, I felt something was wrong with my left front tire or brake. They were constant communication with me and instructed what to look for while driving. They recommended to bring the car in for the safety check on the left tire. Eventually, the tire and brake were okay and no issues. Throughout this process they were competent professionals with great customer services. I appreciate them and am looking forward to working with them for the next schedule maintenance services. More

Report | Print

My back up camera was initially not covered under warranty. But after speaking with the manager Jose Rocha, he took the extra time and advised the camera should be covered under warranty and provided warranty. But after speaking with the manager Jose Rocha, he took the extra time and advised the camera should be covered under warranty and provided me with a refund More

Report | Print

Jose is such a kind, thoughtful and clear worker! He goes the extra mile to discuss any outcomes from your appointment, or about your car. In addition, he takes the time to troubleshoot and proactive He goes the extra mile to discuss any outcomes from your appointment, or about your car. In addition, he takes the time to troubleshoot and proactively plan for upcoming services. Overall, he’s thorough and you can tell he’s a hard worker. I’m always grateful when I get the opportunity to get him assigned to me!!! More

Report | Print

Si me gusta la atencion de los empleados como hacen su trabajo muy satisfecha con su servicio trabajo muy satisfecha con su servicio More

by MARITE411 Verified Customer Verified Customer

Report | Print

Great and professional service as always, fast, clear, no hides, no excuses, my advisor Jose Rocha Jr. Excellent highly recommended hides, no excuses, my advisor Jose Rocha Jr. Excellent highly recommended More

Report | Print