Manly Honda - Service Center

2019 Honda Insight Leased in June. Sporadic Engine sound has increased to ROAR-literally louder than unmuffled sports cars revving past me! At 35mph or 70. When I first start the car, or after ive driven f has increased to ROAR-literally louder than unmuffled sports cars revving past me! At 35mph or 70. When I first start the car, or after ive driven for awhile. The engine strains whenever going uphill. Lane deviation assist will NOT turn off. Almost all of the staff are great people. The problem is that they take FOREVER to service your car. 2 hours minimum just to check in. Even with appt/notice of imminent arrival. Flat tire=6 hrs on a Saturday afternoon. They refused to give me a spare. They explained that the air pump that comes with the car puts a goo in the tire that seals leaks. Not if there’s a blowout on the highway! 4 mo later, on Christmas Eve, that happened. Another 2 days without my car & no courtesy rental. Plus Ron billed me for a new tire, saying I had destroyed the sidewalls of the tire (when I had to limp it off the freeway for 2 miles without a shoulder available until I could call a tow truck.) I was later reimbursed for the tire. As the dealership wasn’t open at midnight on Christmas Eve when this happened, I was screwed. Anything that disables the car—including a bloody flat—requires that it be towed to the dealership. So After Hours, you either have to have it towed home so that you can get home yourself, and then you have to tow it back to the dealership when they’re open. Or tow it to the dealership & figure out another way home. In either of these situations, I would’ve had to pay for part of my tow, as their insurance only covers $100. How far that amount will get you depends on where you are. The next day that they were open again, I had to wait several hours for a flatbed to tow my car. The Insight requires a flatbed. By the time I got checked in, they didn’t have time to change my tire. So I had to rent a car to get home and leave the car there for service. The car wasn’t ready until 2 PM the next afternoon. They didn’t cover the rental & they still refused to give me a spare tire. A flurry of rocks on the freeway put a star in my windshield which almost immediately split from top to bottom, across the radar in the top of the windshield. Some rocks broke off a clip and tilted the radar that’s in the grill. It was in the shop for three weeks! Then the day I drove it home, there were still issues (a test drive could have told them that.) Turns out they didn’t know about the grill radar damage, until I took it back in. Although José ordered the parts in advance, it still took a week to fix...except it still is giving me the SAME msgs it did when the windshield first cracked. The Fuel Lid Open remains on the driver’s display, meaning that without manually changing the interface every time, you can’t see your fuel economy, estimated miles left in the tank, power flow etc. So it’s in the shop again. As usual I have to wait to check it in...3 hours this time. And now they say they can’t fix the erroneous error messages (I’m assuming the Lane Deviation Assist is included?) until I get body work done when my car was hit & run in November. Several months after the highway rock attack. Upon picking it up the next day, they couldn’t repeat any of my issues-except the Fuel Lid Open display. They haven’t fixed that because they’re saying I have to have the bodywork done before they can fix the sensor. They said the Lane Deviation Assist was the error message only. But since it’s actively forcing me back into the lane that is not the case. I have video of the engine straining loudly at various speeds. More

had an airbag recall fixed. Well handled by Dan and Jennifer in service and car loaner, very professional and helpful. That's all I need to say. Well handled by Dan and Jennifer in service and car loaner, very professional and helpful. That's all I need to say. More

Service department is very busy. They do their best to fit drop ins. Expect to have your car there 6+ hrs, if yr dropping in. Very good customer service and friendly. Only complaint is the drive sure war fit drop ins. Expect to have your car there 6+ hrs, if yr dropping in. Very good customer service and friendly. Only complaint is the drive sure warranty/insurance that manly gives after a major service. It did not help me when my tire got punctured (2 days after getting my 30k servicing) More

Jose is great! Had my vehicle in to repair the same issue 4 different times. Jose really understood the Frustration here and finally he resolved the issue. Strong communication skills and easy to talk with. 4 different times. Jose really understood the Frustration here and finally he resolved the issue. Strong communication skills and easy to talk with. More

Dan Pichulo was kind, thorough and patient with me explaining the process pre/post service. All went well except the service took longer than estimated which was not at all his issue. explaining the process pre/post service. All went well except the service took longer than estimated which was not at all his issue. More

Helpful,friendly, got me in and out quickly. Thanks! Also, the guy who takes the car when you pull up to the service department is super frequently and helpful, but I don’t know his name. Also, the guy who takes the car when you pull up to the service department is super frequently and helpful, but I don’t know his name. More

Easy day. Brought car in for 10k mile service and I was out within the promised time. Honda corporate and I will be working out a warranty issue separate and away from the service dept. out within the promised time. Honda corporate and I will be working out a warranty issue separate and away from the service dept. More

Jose Rocha was helped me of my oil change, he did great job, answered all of my question, kind, and patient, and knowledgeable! I appreciated his help. job, answered all of my question, kind, and patient, and knowledgeable! I appreciated his help. More

This is where I purchased my first car ever and thought the experience was excellent. It’s amazing too because the excellence didn’t stop there, but is also reflected in their service department. Everyone the experience was excellent. It’s amazing too because the excellence didn’t stop there, but is also reflected in their service department. Everyone is beyond generous and really know their stuff. More

Service people are nice, dealership is clean and they have snacks and tea which is thoughtful. Ron was helpful and real with us about what services we needed to have done. have snacks and tea which is thoughtful. Ron was helpful and real with us about what services we needed to have done. More