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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,673 Reviews

7,673 Reviews of Manly Honda - Service Center

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December 17, 2019

Feels like home As always, Manly Honda is the best place to go for servicing my vehicles. Very friendly and the quality of the work is spot on. Prices are very compar More

by Joe Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2019

Great service by Daniel Pichulo Daniel is organized, fair and honest to deal With. Patient with all my questions and requests. Overall a great experience. First time I got my car cl More

by LEOCECILIO14
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Pichulo
December 16, 2019

Treated like visiting royalty I use a walker. Did not have to stand at the counter. Was seated at a table. Warmly treated and great explanation of service Service Person went to More

by JONNFLO
Recommend Dealer
Yes
Employees Worked With
Ron Timms
December 16, 2019

As always, well done No complains here! I've always taken my car to be serviced at Manly and it's always done perfectly. They even found out my recent issue was still cove More

by RUSHICA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Timms
December 16, 2019

Service Came for an oil change and Dan gave me a discount! He went through everything with me before I payed and he was very friendly and helpful :) More

by QUYNHMAI471
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Pichulo
December 16, 2019

Great service The service was done excellently and professionally. They had to find a dead mouse under the hood and change the power steering fluid. The dead mouse More

by DEBBIEMOUSERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Timms
December 14, 2019

Tracee was very attentive and knowledgeable Tracee is very efficient, personable and knowledgeable. Tracee listened to my request to help with the front windshield film on it that was distract More

by KAREN_ALBRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ghadiri, Tracee Olibas
December 13, 2019

Great Service and 100% satisfied I just wanted to point out that the last service visits that I had at Manly Honda have been amazing. Bill Robertson is a huge asset to your company. More

by RECHEVERRIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Robertson
December 13, 2019

Jose was great Working with Jose was great and easy. I was misquoted over the phone because they did not include the costs of labor, only parts so that was misleadin More

by MARGARETGRACERUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2019

Very dissatisfied In the past you use to receive a car wash and tire rotation with a standard oil change service.A few years back the car wash was eliminated and now th More

by stevenkingwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie
Dec 12, 2019 -

Manly Honda responded

Hi Steven, My name is Nick Hatch and I am the service manager for Manly Honda. Thank you for taking the time to provide a review. I wanted to reach out to you and let you know I do appreciate your loyalty and business over the years. I read every review and use them to make Manly the best place to do business with. We try to be very competitive with all of our pricing, both in sales and in service. We have not "included" a tire rotation with an oil change, I do apologize if that was conveyed that way in the past. The oil change and tire rotation are typically done at the same time and many people feel that it is just included. The pricing on the cabin filter is also different than what you have stated. When we replace a cabin filter we also use a disinfectant spray to help deodorize and clean the ventilation system. I am sorry if you see this is greedy but we do price our competition and make the necessary adjustments to stay in the ever changing market. We do use original equipment, train the technicians to be as skilled as possible, and offer as many competitive features (car wash, car vacuum, waiting area, coffee, snacks, Uber, etc) to be the one place you can go and get everything your Honda needs. Thank you for your time and I do look forward to helping you with anything your Honda may need in the future - Nick.

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