Manly Honda - Service Center

Excellent Customer Service As always Manly Honda service reps are superior. Thank you Ron for your excellent customer service (60K service). Also, I love your rental car depar As always Manly Honda service reps are superior. Thank you Ron for your excellent customer service (60K service). Also, I love your rental car department. Mary Beth is always friendly and helpful - she's the best. More

Great Service! Jose made sure all my concerns were taken care of and delivered the car back to me on time. Thanks for the great experience Jose! Jose made sure all my concerns were taken care of and delivered the car back to me on time. Thanks for the great experience Jose! More

Bill my Service advisor was above and beyond my satisfaction. Jennifer who rented me this 2019 Honda civic she was also above and beyond my satisfaction. I highly recommend Manly Honda For their s satisfaction. Jennifer who rented me this 2019 Honda civic she was also above and beyond my satisfaction. I highly recommend Manly Honda For their services. I will be back. More

I recently had a problem with a battery on a used 2015 cr v I bought on 10/3/19. I spoke to Jose who help me on 11/19, which he went above & beyond! Thanks v I bought on 10/3/19. I spoke to Jose who help me on 11/19, which he went above & beyond! Thanks More

Excellent Service Chris was helpful and explained everything that needs to be done with my car. I got the car in time that he promised me. Definitely going back for my Chris was helpful and explained everything that needs to be done with my car. I got the car in time that he promised me. Definitely going back for my routine maintenance. More

One bad service adviser is all it takes I took my car in for service on November 8, 2019 and was assigned Mark Winkler as my service adviser. I had booked the appointment for my vehicle on I took my car in for service on November 8, 2019 and was assigned Mark Winkler as my service adviser. I had booked the appointment for my vehicle on the Manly website three weeks prior and selected all of the options I needed, including a service identified in my last visit that was needed which was replacing a breather pipe and hose. I was impressed that booking system was able to identify the exact issue I needed help with and was feeling pretty good, however, being a bit on the cautious side I made sure to note in the comments section that the parts for the service I selected needed to be ordered to ensure they were there for my visit. (Mind you that I had also called the dealership prior to my service a week prior to booking on-line to make sure that the parts would be ordered but the phone call was never returned.) When I got to the dealership, Mark was unable to pull up any of the service requests that I had listed in my appointment reservation. There were a number of things, oil change, breather pipe, windshield wipers, and an airbag safety recall. I had to restate everything that needed to be done and when I got to the breather pipe, again Mark was unable to look up my past records of service at this dealership to 1. list the specific problem, and 2. to identify the exact service and repair that had been recommended. He stated that my car would be in the shop most of the day and that I shouldn't wait for it. When I asked if a rental car would be available he played it off as being too much of a hassle and also gave some snarky response about them needing a credit card for it. The last time I came in for a recall, this dealership offered a loaner vehicle at no charge. I had an Uber coupon from the dealership that I ultimately had him use...this was a 10 dollar coupon for a "roundtrip" Uber ride. Another issue I had with Mark is that he forced me into an upsale for my oil and filter change...recommending that I have my tires also rotated. I did tell him that I just wanted an oil and filter change and he insisted that my tires needed to be rotated every 5k miles. I'm not sure if the cost of the service has gone up or if the upsale was part of the issue but when I commented that this wasn't the typical price that I pay for an oil change he gave me some bogus excuse that just like the cost of groceries has gone up, so has the service fees. Is this really what customer service has come to? At this point I just wanted to get out of the dealership. A few hours later after my Uber ride home, I got a call from Mark saying that the parts for the breather hose were not in stock and that they had to be ordered. The parts were ordered and would be there the following day. So now instead of being there for most of the day, it would be there until the following day. Mark guaranteed that they would do the repair in the morning. I also got news that my brake pads were at a "2" and were "unsafe" and needed to be replaced. Fast forward to the next day, Saturday. at 1050 a.m. I texted back the service number that they text you at the beginning of the service. I had yet to hear from Mark that morning and had been waiting around for a call. I waited a half hour with no response so I decided to call the dealership. With no direct line or business call I was forced to call to the front service desk counter. I asked for Mark, told them who I was and after a short time they returned to tell me that he would have to call me back. At 11:50a.m. Mark finally called me back to tell me that "he just found out" that one of the parts that had been delivered arrived damaged and that there was not another part. He told me that I could leave my car there over the extended weekend until Tuesday when another part could arrive. I stated that wouldn't be acceptable and that I needed my car. He understood and asked if I wanted to buy the parts now. I told him that I would prefer to purchase them at the time of replacement and he stated that they wouldn't keep them on the shelf for me if I didn't buy them. After a little back and forth I told him that I would buy the parts now but I wanted them put into the trunk of my vehicle. He stated that he couldn't do that and if I don't buy them and leave them there then he would have to order them when my car was in there next and I would most likely have to wait another day for delivery of parts. At that point I just about lost it but wanting my car back just went along with this b.s. I will also note that the dealership failed to get me a return Uber as per the coupon. I have been going to Manly Honda for the past three years and this is by far the worst service adviser that I have ever had...so much so that I have started to look for a new service provider. There are so many flags with the way I was treated, the level of service, and lack of response that it would be hard to believe that this isn't a direct reflection of a new direction from upper management. Almost in need of a new car, I will be sure to steer clear of this dealership especially with other Honda dealerships not too far away. The words expressed in this review can't ever properly articulate how upset I still am with the level of service I experienced. More

Thank you Bill! Bill is a fantastic service adviser! Kind, friendly, willing to listen and offer sound advice to the levels of repair. My recent visit on November 22 Bill is a fantastic service adviser! Kind, friendly, willing to listen and offer sound advice to the levels of repair. My recent visit on November 22nd was one of the better experiences I have had. A previous visit with a different service adviser still has me seriously considering using another dealership. The reason I would return to Manly is because of Bill Robinson. More

Jose Rocha got me in and out quickly with such great care in June, that I had to come back. This time it was Ron who was awesome and took care of my car in June, that I had to come back. This time it was Ron who was awesome and took care of my car More

Service & Rental 100% awesome experience from beginning to end. Jose in service and Jennifer in rental were both amazing and went above and beyond my expectations. 100% awesome experience from beginning to end. Jose in service and Jennifer in rental were both amazing and went above and beyond my expectations. Jose and I had been exchanging emails for almost a week prior to my scheduling an appointment for tires and a much needed service. A rental was provided at no cost to me, and Jennifer help me with that, I was in and out and on my way to work in less than an hour. I always bring my car here for More

Sales & service From the day I went to look for a car until the day of its first service appointment every thing and everybody has been efficient,friendly and knowled From the day I went to look for a car until the day of its first service appointment every thing and everybody has been efficient,friendly and knowledgeable. More