Manly Honda - Service Center

Customer Service Needs Major Improvement I have been servicing my car at Manly Honda ever since I purchased it in 2015. I am sad to say that my recent visits have been extremely disappointi I have been servicing my car at Manly Honda ever since I purchased it in 2015. I am sad to say that my recent visits have been extremely disappointing from a customer service standpoint. I had an appointment for a routine service on 11/16. Upon arrival it is very unclear where to check in which can be awkward as nobody seems to want to make eye contact with you. After getting pointed in the correct direction I checked in the with women at the “Service Care” counter and was asked to wait in the waiting area until my name is called. I was then greeted by my Service Consultant. After he checked the mileage on my car and referencing the notes in their system he mentioned that I was past due on my 60,000 mile service but said that they wouldn’t have time to do it that day anyway. So they will just do an oil change and tire rotation. On multiple occasions he told me that this particular day was his “Friday”, so clearly don’t get a service on a Saturday as they don’t care to give a paying customer the full experience. As I came back to pick up my car, 3 hours later. I went directly to the “Service Care” counter as I was directed to when I first dropped off my car. I told the women sitting behind the counter that I was there to pick up my car and she rudely said, “you were working with Mark, you can wait for him at his desk.” Which when I got there, Mark was not even at his desk. So I waiting for about 5 minutes until he came out. After the Service Consultant went over the diagnosis of my check up. I was told that my car battery and front breaks were in bad condition and needed to be replaced. Instead of them calling me to see if I would like them to replace my battery and front breaks while my car is there, which I gladly would have spent the money to do so. I was told me to come back during the week to get those taken care of. I scheduled my appointment to get my car serviced THAT day, not to have to inconvenience myself and come back and to top it all off the very next day I go to start my car and my battery is dead! Needless to say, I will not be a customer to Manly Honda any longer. More

Great service and follow up! Bill provided great one on one service during my service and when I had a follow up question days later - he got back to me and answered my question i Bill provided great one on one service during my service and when I had a follow up question days later - he got back to me and answered my question immediately. More

service on new car under warrenty I had an electrical problem on 4 month old new honda accord hybrid. Driver's door handle would not open upon touch as programmed. Appointment was sch I had an electrical problem on 4 month old new honda accord hybrid. Driver's door handle would not open upon touch as programmed. Appointment was scheduled and when I arrived to drop off the car Jose was professional and very customer service oriented. It took a couple of days to order a new part and I was provided a loaner car at no charge. Jose contacted me via text several times throughout the process and kept me informed as to the progress. My car was ready at the time Jose stated it would be. The door handle now works as it should. I felt like I received top notch service from Jose. My only complaint (minor) is that the interior of the loaner car was somewhat dirty. Don't know if that is typical or the exception. More

Great service! Staff pleasant and helpful. They explain every detail of proposed repairs and charges. I was a wait-in and they kept me updated on my service/repair Staff pleasant and helpful. They explain every detail of proposed repairs and charges. I was a wait-in and they kept me updated on my service/repair and performed in a timely manner. More

Oil change and new tires The service was prompt and very courteous. Waiting area very comfortable and the loaner car was no charge. I very much appreciate that. Chris is the f The service was prompt and very courteous. Waiting area very comfortable and the loaner car was no charge. I very much appreciate that. Chris is the first to get further on replacing a missing part on the body of the car. More

Professional Everything explained and given to me in writing before the service. There were no hidden fees or surprises. They even washed and vacuumed my CR-V, tha Everything explained and given to me in writing before the service. There were no hidden fees or surprises. They even washed and vacuumed my CR-V, that was a first. More

Oil change, etc everyone is friendly and helpful. Chris was very good at explaining our options. I wish that the wait before and after could be a little shorter. everyone is friendly and helpful. Chris was very good at explaining our options. I wish that the wait before and after could be a little shorter. More

November Maintenance Service I had an oil change and maintenance service at Manly Honda on November 8, 2019. Bill Robertson was my service advisor. Mr. Robertson explained servi I had an oil change and maintenance service at Manly Honda on November 8, 2019. Bill Robertson was my service advisor. Mr. Robertson explained service needed on my car and made recommendations. He was very friendly, informative, and helpful. I stayed in the comfortable lobby while the service was done. The wait was not long. More

Having problems with my window not going up so I dropped off my car to have the service center fix it. They gave me a loaner until it's done. off my car to have the service center fix it. They gave me a loaner until it's done. More

Regular maintenance on Accord Bill Robertson was great as usual. I appreciate Bill's style and great customer service attitude! He was great as usual in getting me in and mainten Bill Robertson was great as usual. I appreciate Bill's style and great customer service attitude! He was great as usual in getting me in and maintenance done in timely manner. Thank you! More