Manly Honda - Service Center

Much Needed Helping Hand My HR-V had a weird electrical malfunction again so I took it in to Honda to see what was wrong, and it had been a rough day for me. Mark, Jennifer, a My HR-V had a weird electrical malfunction again so I took it in to Honda to see what was wrong, and it had been a rough day for me. Mark, Jennifer, and Juan were amazing with all they did for me. I had just had a baby a month ago, and it was my first day back to work full time when this issue happened, and they went above and beyond to get me checked in, a rental prepped and me out the door in time to get back for a meeting I had. Jennifer and Juan were extremely kind, and went so far as to help me get my 4-year-old's career seat out of my car because it just wouldn't budge. They struggled with it but finally got it out. Plus, when I came back to pick up my car after the fix was done, Jennifer was the one to greet me and help get me in the process of switching over, again, including saris frustrating car seat, because I was juggling my newborn and all the car stuff. Plus, she tossed me a few fantastic parenting tricks that I am quite excited to try. It really made my two rough days into good ones because they gave me the much needed helping hand, and they jumped to it automatically without my needing to say anything and it just gave me the ability to take a breath. They were absolutely fantastic and I don't think they realised that the "simple" help they offered made a huge impression and turned my days around. So, thank you!!!! It really meant a lot to have that help. More

Good service, but... I have brought our Honda Pilot in for service twice ( parts on back order) and each visit was over $900, yet they can't even manage to wash your vehic I have brought our Honda Pilot in for service twice ( parts on back order) and each visit was over $900, yet they can't even manage to wash your vehicle for you upon pick-up as other dealerships do. The work performed was done as expected, but still...… a courtesy wash goes a long ways towards customer loyalty. When it comes back dirtier than when you dropped it off you just dis-credit the whole job. More

Conscientious and Attentive This was our first visit to this dealership service center. We found them to be excellent. We really liked the professional customer service we receiv This was our first visit to this dealership service center. We found them to be excellent. We really liked the professional customer service we received from Jose Rocha. He was clear, efficient, and thorough. When our service took a little longer than expected, Jose kept us informed and explained the reason for the delay. They found the car needed a software update and did that for us on top of installing the trailer hitch. We really like the way the hitch turned out. It is flush with the car so does not present a tripping hazard. Jennifer Crouch was also very easy to work with. She worked efficiently when she gave us a loaner for the day. I think Marybeth who answers the phone in the service department was new. Each time we called, she immediately said she needed to call us back "in 10 minutes." It took much longer. I observed her in person and she had nonstop phone calls to deal with as well as people in person. Perhaps that desk needs more help. More

Recall service Jennifer is very knowledgeable, kind and professional. She was personable as she quickly found me a loaner. Made my morning visit painless and left a Jennifer is very knowledgeable, kind and professional. She was personable as she quickly found me a loaner. Made my morning visit painless and left a hreat impression to come back again for sales and service. More

Savings recommendation When I was picking my vehicle for recall service, the service rep recommended battery replacement and that there was a sale promotion for the battery. When I was picking my vehicle for recall service, the service rep recommended battery replacement and that there was a sale promotion for the battery. Then battery was replaced and I receive savings. More

Excellent Service Experience The service I received from Jose was over and above what I expected. He went out of his way to explain all items that were done and what needed to be The service I received from Jose was over and above what I expected. He went out of his way to explain all items that were done and what needed to be done. Jose does an excellent job always every time I have my Ridgeline serviced. More

Tire patch needed. Had a slow tire leak and Manly Service department was able to patch it and get me back on the road. They also did a multi point inspection. Mark Winkl Had a slow tire leak and Manly Service department was able to patch it and get me back on the road. They also did a multi point inspection. Mark Winkler was extremely helpful! More

Great service Really appreciated the organized, friendly assistance from beginning to end. I was there because of air bag recall.. Appreciated the extra checks & c Really appreciated the organized, friendly assistance from beginning to end. I was there because of air bag recall.. Appreciated the extra checks & cleaning of my car. Thank you! More

Airbag replacement Gio was very efficient in checking me in and arranging Uber to take me home and picking me up. They did not wash my car as promised. Gio was very efficient in checking me in and arranging Uber to take me home and picking me up. They did not wash my car as promised. More

Great customer sservice We had to bring our 2007 Honda Accord in for the recall to replace the Driver's Airbag. From booking the appointment to getting the free car ti sue wh We had to bring our 2007 Honda Accord in for the recall to replace the Driver's Airbag. From booking the appointment to getting the free car ti sue while our car was being attended to was handled with precision.. I would highly recommend Manly Honda to all of my friends and business associates. More