Manly Honda - Service Center

Superior Service Jose Rocha goes over and above in customer service. He was patient with me as I asked plenty of questions and then took time to research other service Jose Rocha goes over and above in customer service. He was patient with me as I asked plenty of questions and then took time to research other service providers. He won the bid and had excellent communication. He communicated clearly the whole time and I am happy with the work and the price. Jose works very hard and has my trust and respect. More

Normally great! Today, not so good Mark and Jennifer were great! But Jennifer did not have any ‘back-up’ and I waited a long time for my loaner car. Twenty-five minutes to be exact! Mark and Jennifer were great! But Jennifer did not have any ‘back-up’ and I waited a long time for my loaner car. Twenty-five minutes to be exact! Not Jennifer’s fault! Later this afternoon, Mark called to let me know how my car was coming along, but I was busy with an urgent matter. When I called back, I was put on HOLD four separate times I called. Once I got through, I was transferred and then the phone went to a service dept recording. I was not happy. Hoping this makes sense-I was put on hold each of the four times I called and waited and waited and waited... More

More then I expected. We arrived on time and where treated friendly and quickly. Thanks. Your waiting lounge was comfortable and the tv program was very appropriate. Wash We arrived on time and where treated friendly and quickly. Thanks. Your waiting lounge was comfortable and the tv program was very appropriate. Washing our car was well done. More

Great help Terra was great to work with, very professional and nice. She made my experience pleasant. She kept me updated if my car needed anything or when it wo Terra was great to work with, very professional and nice. She made my experience pleasant. She kept me updated if my car needed anything or when it would be done. More

Scheduled service The facility was busy as always. I waited about 15 minutes to discuss the service of my vehicle. The service representative was good at explaining t The facility was busy as always. I waited about 15 minutes to discuss the service of my vehicle. The service representative was good at explaining the recommendations for various service items. Overall, my appointment was great. More

True to their word! Came in for service appointment, and everything went smoothly. Giovanni, our service consultant, was friendly, energetic and did a great job. Establ Came in for service appointment, and everything went smoothly. Giovanni, our service consultant, was friendly, energetic and did a great job. Established a text link and kept me updated by text and phone. Overall this was a great experience. More

service of vehicle it was a very satisfying experience for me at this dealership. Bill was a pleasure to work with. It has always been enjoyable to work with him. it was a very satisfying experience for me at this dealership. Bill was a pleasure to work with. It has always been enjoyable to work with him. More

Problem Not Fixed with Last Service After last service, problem still exists, but spoke with Nick the Service Manager and came to an agreement to fix the problem with parts only payment, After last service, problem still exists, but spoke with Nick the Service Manager and came to an agreement to fix the problem with parts only payment, Manly is doing the labor for free. I am very happy with the agreement, waiting to get the car back. Nick listened to my concerns, was very understanding and friendly. Mark helped me in service, patient and helpful. Jennifer helped me with a loaner car, very nice and friendly. I am looking forward to getting my car back. Overall happy with everyone that helped me. More

Always excellent service. My service advisor, Bill Robertson, is always very helpful and knows everything about my car so he can make great recommendations for services needed My service advisor, Bill Robertson, is always very helpful and knows everything about my car so he can make great recommendations for services needed now. More

Worked with me on tricky diagnosis Brought my Odyssey in because the power window had been stopping before it went all the way down. However, it wasn't happening consistently. After Brought my Odyssey in because the power window had been stopping before it went all the way down. However, it wasn't happening consistently. After explaining the situation, Joseph assured me that he would work with me on this issue and if it didn't happen in the shop, we would explore all options. Fortunately it did demonstrate the behavior and all is well. Jennifer also helped me out with a loaner car that had room for two carseats. She and Joseph were outstanding. More