Manly Honda - Service Center

So ... call me maybe? I've been a loyal Manly customer since 2001. Much has changed in that time. A recent visit to their service department left me shaking my head. I h I've been a loyal Manly customer since 2001. Much has changed in that time. A recent visit to their service department left me shaking my head. I had a couple maintenance issues to resolve, so I phoned for an appointment. My service adviser Mr. Jose Rocha wanted to check the availability of parts and promised to phone back that day. He didn't get back to me. A week later, I phoned again to follow up, and Mr. Rocha apologized for not getting back to me promptly. At 2 pm on the day of my appointment, Mr. Rocha sent me a text saying my car would be finished by 4 pm. I made the mistake of going to the dealership without confirming. After fighting heavy traffic, I arrived after 5 pm. My car was not ready. Apologetic, Mr. Rocha simply told me "we ran out of time". I was told later that there were difficulties with the repair---these things happen. But in such circumstances, I expect the service adviser to text, phone, or e-mail me as soon as it becomes apparent that the promised time won't be met. He didn't do that. Mr. Rocha substantially discounted the repair cost to match his original estimate, even though the job turned out to be considerably more work than expected. (To charge any more would've been problematic, since I hadn't been informed about the extra work, nor was I provided with a revised estimate.) The day after I picked up my car, I received an e-mail from the Manly service manager Mr. Nicholas Hatch, urging me to contact him "If we have not earned a 5-star or excellent service rating". I phoned Mr. Hatch on Sunday and left a voicemail. It's now 5 pm on Tuesday, and he has not returned my call. I realize nobody enjoys delivering bad news, but that is one of the duties of a service adviser. Nobody enjoys listening to negative feedback, but that is one of the duties of a service manager. Over the years, I've come to trust the service advisers at Manly, including Bill Robertson. I hope this organization can pull itself together and earn my trust again. More

Amazing!!!! Jose is absolutely amazing!! He really goes above and beyond to meet his customers needs, and provide them with the best customer service! Thank you s Jose is absolutely amazing!! He really goes above and beyond to meet his customers needs, and provide them with the best customer service! Thank you so much Jose!! More

Car Service The service care was friendly Bill was great. He greeted me on time. It was great to see AJ who sold me my new car. I will only say that it took almos The service care was friendly Bill was great. He greeted me on time. It was great to see AJ who sold me my new car. I will only say that it took almost three hours for a simple oil change and tire rotation. I think that could take less time. More

Excellent service, as always Jose Rocha is the best. I've been using Manly Honda service since the early 1990s and their service department is extraordinary. The excellence of Man Jose Rocha is the best. I've been using Manly Honda service since the early 1990s and their service department is extraordinary. The excellence of Manly Handa Service Department was a significant factor in my purchasing my new 2016 Accord Sport from them in 2015. More

Not impressed Brought our vehicle in for a check engine light and also for the Air Bag recall. Took a week to find out that the part needed to fix the check engine Brought our vehicle in for a check engine light and also for the Air Bag recall. Took a week to find out that the part needed to fix the check engine light is on backorder for almost 2 months. When we picked up the vehicle it was filthy on the outside, like someone had blown the parking lot out and got it all over our vehicle - not happy! When we picked up the vehicle there was no mention of the recall work being performed - had to call and double check that it was done. You'd think that if you spend over $1,000 for service that they would at least wash your vehicle when you pick it up or give you a coupon to have it done elsewhere. We were not impressed. More

Place you can trust I've been having my car serviced for 5 years at Manly , I wouldn't go anywhere else because they always do a great job, from easy scheduling, to the k I've been having my car serviced for 5 years at Manly , I wouldn't go anywhere else because they always do a great job, from easy scheduling, to the knowledge they have for working on my car, they know what they are doing and are professionals in servicing my vehicle, which is a huge deal, for me, price is very reasonable also. More

first oil change since purchase Long history of excellence. Fast fair service. In and out with no problems. Really liked the complimentary wash and vacuum that was suggested by se Long history of excellence. Fast fair service. In and out with no problems. Really liked the complimentary wash and vacuum that was suggested by service representative. More

Good Service I've always gone to Manly to have my Honda serviced and they've always done a great job keeping my car in top running condition. I've always gone to Manly to have my Honda serviced and they've always done a great job keeping my car in top running condition. More

Excellent service They will definitely take care of you and keep you updated with their service plans and cost of each repair. Joseph is kind and courteous and extremel They will definitely take care of you and keep you updated with their service plans and cost of each repair. Joseph is kind and courteous and extremely helpful. Dealership itself is highly recommended! More

Service advisor hood Service advisor Terra was great but had to wait 20 minutes just to get to her though to start process. total time spent to drop off car was 30 minutes Service advisor Terra was great but had to wait 20 minutes just to get to her though to start process. total time spent to drop off car was 30 minutes- very excessive. I dropped my husbands truck at the dodge dealership the day before and it took 5 minutes to check in car. Also I shouldn’t have to create an account for this survey at the end to verify! More