Manly Honda - Service Center

Took responibilty for scratching tire rim I had to make a return trip to the dealership so that they could repair the tire rim. Unfortunately, I had to wait 40 mins. to get the loaner car. N I had to make a return trip to the dealership so that they could repair the tire rim. Unfortunately, I had to wait 40 mins. to get the loaner car. Not, my service rep's fault; just the way their system works. My service rep. Bill Robertson did a great job and communicated well and the rim looks great. More

Scheduled service and general checkup During checkin, planned servicing was described; costs, available discounts, alternative methods of transportation during servicing were described. S During checkin, planned servicing was described; costs, available discounts, alternative methods of transportation during servicing were described. Snacks and drinks were readily available. I decided to wait during servicing, which was completed ahead of schedule. When servicing was complete the agent described what was done and the condition of my vehicle. Very professional service. More

Oil Change Satisfactory - Missed the Boat on the Battery I utilize Manly for oil changes to my 2 Hondas. Do appreciate the intake process together with the courtesy area and coffee supplies. However, the f I utilize Manly for oil changes to my 2 Hondas. Do appreciate the intake process together with the courtesy area and coffee supplies. However, the finding that my battery was low / needed replacement was not accurate. I subsequently called AAA for a battery replacement and had a service person come to install. Bingo, upon inspection and cleaning the battery, is fully operational and not needing replacement. Moral - always double check the results from Manly and do not get upsold when a simple cleaning would do the job. More

Needs better time management when checking in The customer service itself is excellent when you are talking with the employees. But this new thing with waiting for your name it be called isn't wor The customer service itself is excellent when you are talking with the employees. But this new thing with waiting for your name it be called isn't working. Both times I have been in to service my car for an oil change I have waited 30 minutes just for my name to be called to check in my car. Any other dealership I have gone to I am in and out anywhere from 7-15 minutes. Depending on if there is someone already with the advisor. It takes time to walk over and find the next person then walk back to the advisors desk. A waste of my time as I am a very busy person. My recommendation is go back to the old school customer service. I don't mind waiting in a line to be helped. I felt myself and my time were more valued then waiting for my name to be called. No body likes waiting for their name in a doctor's office why would they in a car dealership for servicing? More

ALWAYS SATISFIED WITH MANLY'S SERVICE DEPARTMENT Had to have a transmission fluid leak stopped where the front axle meets the transmission. As usual, Bill Robertson, our service person of choice, to Had to have a transmission fluid leak stopped where the front axle meets the transmission. As usual, Bill Robertson, our service person of choice, took good care of us. We got a 2018 Honda loaner for the morning and the car was ready in about three hours, good as new!! Love this dealership!! More

Always pleased with my service I purchased my third car with Manly Honda. I love my new CRV and it was time for my first service call. As always, everyone is friendly and the wait i I purchased my third car with Manly Honda. I love my new CRV and it was time for my first service call. As always, everyone is friendly and the wait is as expected.. My service quality is never questioned. Thank you, Brigitte More

Accommodating. I was asked to go in for a recheck and they did everything possible to accommodate for the inconvenience. Manager and service rep both were great. I was asked to go in for a recheck and they did everything possible to accommodate for the inconvenience. Manager and service rep both were great. More

Thank you for the consistency of service. I think it is important to remedy making on line service appointments linked appropriately to your dealership - thi for the consistency of service. I think it is important to remedy making on line service appointments linked appropriately to your dealership - this is the second time within 6 months that my appointment did not show up for the service agent resulting in a very long time waiting to get signed in. I will not use the on line appointment desk anymore until this is remedied. More

Trustworthy and friendly I feel like I can really trust them and they’re not going to sell me something I don’t need or charge me extra unnecessarily. This is so important to I feel like I can really trust them and they’re not going to sell me something I don’t need or charge me extra unnecessarily. This is so important to me. Also they are very friendly and helpful. Their customer service is great. More

What's the point? Each time I go to Manly for service, I hope that the experience will be better. Positives are good, clean welcoming facility and staff. Bad news: Ever Each time I go to Manly for service, I hope that the experience will be better. Positives are good, clean welcoming facility and staff. Bad news: Every time I have scheduled a specific time for service with a description of what service was needed, I have had to wait at least a half hour past the scheduled appointment time to even speak to a service representative. A simple oil change took 2.5 hours. What is the point of making an appointment? I have never had to wait at a doctor's office that long. Since Manly is quite a distance from my homeI always wait for the service to be performed rather than trying to go home and back. One would think that those who were waiting could have more of an "express" service depending on the nature of the service as opposed to the dealer having the car for most of the day. More