Manly Honda - Service Center

Service on my Honda CRV Everyone is always helpful as usual. I went in for an oil change and was in and out in a reasonable amount of time. They let me know the status of my Everyone is always helpful as usual. I went in for an oil change and was in and out in a reasonable amount of time. They let me know the status of my brakes, tires etc. which I appreciate. More

2012 CRV 10k mile service review For my recent 10k mile service at Manly Honda in Santa Rosa, I had quick service, courteous staff and reasonable cost, I cannot ask for more. For my recent 10k mile service at Manly Honda in Santa Rosa, I had quick service, courteous staff and reasonable cost, I cannot ask for more. More

Quick service I had a check engine light in my 2007 Honda Civic Hybrid, so I took it to Manly. Despite the huge number of other customers being serviced, they were I had a check engine light in my 2007 Honda Civic Hybrid, so I took it to Manly. Despite the huge number of other customers being serviced, they were able to diagnose my issue quickly (a bad sensor) and fix it on the same day. I thought the staff was attentive and friendly. Only slight downside was the shuttle service drivers, who did not make it clear to the very crowded waiting area that they were picking people up and, as a result, they almost left without me. However, once I grabbed the shuttle, everything went smoothly. I would recommend Manly to others. More

A better experience than before I went to Manly before with my last car (getting services such as oil changes), and although the prices were steep and I was surprised with unexpected I went to Manly before with my last car (getting services such as oil changes), and although the prices were steep and I was surprised with unexpected charges, the customer service was friendly enough to continue going back. I bought my most recent car through manly and had an awful experience. I've written a review to that prior and would have given them 0 Stars if I could. I took my new car to manly for an oil change because I was quoted the cheapest price in town (literally $20 cheaper). When I got there however, they explained to me that the price was different than the price I was quoted. They ended up honoring the price that I was quoted and let me know that moving forward the standard price for an oil change would be the higher amount. The customer service I received was through a man named Jose. He was cheerful and positive as well as informational. It took 2 hours to get my oil changed even with an appointment, which was a bit long, but I had nothing to do that day so it wasn't a big deal. I am going to go back to manly for my oil changes, because they are still the most affordable in town, but I would never buy a car from them again. I hope this is helpful. More

CRV service Timely service and repair of other vendors improperly done alignment. Great service. I waited for my car to be repaired and was satisfied with the tra Timely service and repair of other vendors improperly done alignment. Great service. I waited for my car to be repaired and was satisfied with the transaction. More

Great Service I took my Pilot there, Santiago explained what do I need for my car. and gave us updating phone call. It is expensive labor fee than other but I fast I took my Pilot there, Santiago explained what do I need for my car. and gave us updating phone call. It is expensive labor fee than other but I fast service! Thank you More

excellent customer service I've worked in customer service for 30 years so I'm rather harder to please than most, but Manly Honda by far exceeded above and beyond any expectatio I've worked in customer service for 30 years so I'm rather harder to please than most, but Manly Honda by far exceeded above and beyond any expectations I might have had. Prompt, courteous and effortless process in returning my Honda CR-V for recall. I would definitely go back to them for my next Honda. More

Mostly positive. Had my car towed in for a damaged tire. I went with the tow truck, my wife went in to check in. We had called in advance to make sure it was OK. After Had my car towed in for a damaged tire. I went with the tow truck, my wife went in to check in. We had called in advance to make sure it was OK. After I got done with the tow truck I went in to sit and wait with my wife. After awhile I got up to check the board for our name and it wasn't listed. A service person asked if he could help, I explained him the problem. It seems whomever my wife spoke to NEVER put her on the list of people waiting. The service person could not have been nicer and more helpful and took care of use immediately. So it was case of good and bad. More

I love bill! Bill Robertson is the best of the best hands down. The manager was amazing and Mario where you get parts amazing!!!! Love this place alot Bill Robertson is the best of the best hands down. The manager was amazing and Mario where you get parts amazing!!!! Love this place alot More

"ok" service provided I love the convenience of how close this service center is to my home, but I was disappointed in them. The person helping me gave me a time frame he s I love the convenience of how close this service center is to my home, but I was disappointed in them. The person helping me gave me a time frame he shouldn't have provided (he said I'd be in and out in 45 minutes, I was there almost 2 hours), he should've just said they'd be as quick as possible than hold a time frame he couldn't guarantee. I'm also disappointed that when I brought 2 vehicles in the one with the earlier appointment was seen later than the scheduled time of the second car. I understand there's a lot of cars serviced, but there's no point of scheduling appointments if when I arrive it's more on a "first come first serve" basis. I also didn't like the fact that I was clearly profiled based on my last name, so the customer service guy first spoke Spanish then to English when he realized I spoke English. I'm also annoyed that after going for an oil change my wheel alignment has felt "off" since I got it back. Not cool. More