Manly Honda - Service Center

Superior customer service. Absolutely superior customer service. Clean, attractive environment. I am 5' tall and the furniture was very uncomfortable. My legs were dangling, Absolutely superior customer service. Clean, attractive environment. I am 5' tall and the furniture was very uncomfortable. My legs were dangling, which hurt my back. You couldn't lay your head back because the wall was too far away. And with the Service agent, you have to stand while he does his paperwork. I am 67 and disabled. It was very difficult. More

Service of my 2013 CRV Honda First let me say, Bill Robertson, is the nicest guy who has helped me before & I always request him. Your Honda dealership did a great job on my serv First let me say, Bill Robertson, is the nicest guy who has helped me before & I always request him. Your Honda dealership did a great job on my service, I love my CRV Honda. This is my second Honda car, I had an Accord before. More

Routine service for new 2017 Accord From the minute you drive in, you are greeted by someone from the service department & escorted to one of service advisers. Bill Robertson was very h From the minute you drive in, you are greeted by someone from the service department & escorted to one of service advisers. Bill Robertson was very helpful & courteous. The waiting area is very comfortable and they bake chocolate chip cookies while you're waiting! More

appealing waiting area, attentive service personnel I finally had the passenger side airbag replaced on my Honda FIT. Making the appointment now that they have the parts was simple and efficient. I no l I finally had the passenger side airbag replaced on my Honda FIT. Making the appointment now that they have the parts was simple and efficient. I no longer have to have passengers sit in the back seat! I had to change the appointment and that was also simple to do online. The waiting area in Manly's new facility is very appealing and pleasant. I appreciate them having a ride for me since I live in Sebastopol. The communication regarding the driver was off and I ended up waiting in the pleasant waiting room for the duration of the service (about 2+ hours). I advise checking with the service person every 10 mins or so to be sure you capture your ride. Since this service was on Honda, I have no complaints about cost and I didn't mind reading for the duration in this pleasant environment. More

Genuine care and excellent service! I went in for my 6 month oil change.My sun visor broke the week prior so I needed to get that fixed as well.Santiago called me the morning of my appoi I went in for my 6 month oil change.My sun visor broke the week prior so I needed to get that fixed as well.Santiago called me the morning of my appointment and went over everything with me.Never having been to the service department before I had many questions.He answered all of them and after hanging up I felt resssured going in(my biggest concern being the broken visor).When I arrived he called my extended warranty holder and found my visor was covered!So cool!They had one in stock and switched it out that day.Thank you so much!I actually went in a month early because of the visor.Good thing I did because they also found a nail in my tire.I'm going back next week to get a new one.Thank you Santiago and technicians who worked on my car for all your help! More

Not bad, just not good This visit was for my routine oil change. My usual service advisor was off. So I reluctantly allowed someone new to me assist me. I had an appointme This visit was for my routine oil change. My usual service advisor was off. So I reluctantly allowed someone new to me assist me. I had an appointment, which I was early for, but wasn't even seen until 10 mins past. I understand things happen so I was ok. Then I was informed my basic service would be an hour to hour and a 1/2. It was just an oil change! After watching my car be driven out & parked I still sat. After 15 mins of sitting, now running late for my next appointment, I had to ask to be checked out. Then upon getting home, I found my license plate frame that I had purchased had been replaced with a dealership frame without my permission! All around, ball dropped on service this time. More

Great Service Consistently excellent service. If I end up buying another Honda it will have a lot to do with the great service I get from Manly. Consistently excellent service. If I end up buying another Honda it will have a lot to do with the great service I get from Manly. More

Boring Wait I came in for a 1 hour oil change. I arrived 10 minutes early but the lineup of cars was already 15 cars deep! There was a small recall to be done as I came in for a 1 hour oil change. I arrived 10 minutes early but the lineup of cars was already 15 cars deep! There was a small recall to be done as well. So my wait increased to 2 hours. They never asked if I wanted to do the recall at a different time. They just assumed I would have an extra hour to do this. The waiting room was comfortable but there were no magazines for female clients. When my car was done and in the parking lot it took 20 minutes more to get the paperwork and finalize the bill! The long wait through off my whole day. Next time I will go to the drive thru oil change places. They are faster and cost less. More

Everything OK We had a recall and this entailed a few hours of time, we were given a loaner car and helped with the transfer of people (my husband is disabled) and We had a recall and this entailed a few hours of time, we were given a loaner car and helped with the transfer of people (my husband is disabled) and again on our return, plus our shopping. It was done in the time frame estimated, all is well. More

Recall of passenger air bag visit I retuned to Manly Honda to replace the passenger air bag under a recall notice last week. The service adviser, Dave Ashby, was very attentive and pr I retuned to Manly Honda to replace the passenger air bag under a recall notice last week. The service adviser, Dave Ashby, was very attentive and provided excellent customer service. The replacement was completed within two hours as promised. My only suggestion would be to provide better shuttle service as I had to wait over an hour and it took another 1/2 hour to get home - I only live 5 minutes away. Thank you Manly for your excellent service! More