Manly Honda - Service Center

Personable & Helpful Service I have been to Manly multiple times for routine service as well as participating in a Hybrid research project. On a consistent basis, the service adv I have been to Manly multiple times for routine service as well as participating in a Hybrid research project. On a consistent basis, the service advisors are helpful & friendly with a positive attitude. My recent experience was for a Civic Hybrid that periodically would not start and had to be "jumped" 3 times in 2 weeks. Bill Petty discussed the issue with me and gave me a choice of replacing the battery or paying a similar amount to do an evaluation to determine the problem. After some discussion & input from Bill, I chose to replace the battery, which I think was the right choice as the car is working fine now. He was also able to squeeze me in for a routine oil change which was also due and provided me an available discount for customers. The dealership provided a shuttle service to my home (which I did not expect) while the car was being serviced. The driver, Santiago, was engaging and courteous. All in all, the experience in having my car serviced was a seamless and easy process. 5 stars! Prior to my scheduled visit, I called Manly and talked to another service advisor about my problem. The advisor took time to listen to the issue and was very helpful. This dealership is highly rated on Yelp (vs. some other Honda dealers who are not) and I believe they have earned the rating. More

A zoo Personally, I would not come here on a regular basis. I went for a recall. There were too many cars and people in this factory like atmosphere. Too co Personally, I would not come here on a regular basis. I went for a recall. There were too many cars and people in this factory like atmosphere. Too confusing. It is located on the West side. I live on the East. It is too hard for me to get to from where I live. I recommend you build a smaller service department on the East side of the freeway to ease some of the burden on you where you are now.. More

Oil Change and 60,000 maintenance Service was good, but the price is high. Jeff was the Service Advisor that I dealt with in the morning, but Bill Perry was the person whom I dealt wit Service was good, but the price is high. Jeff was the Service Advisor that I dealt with in the morning, but Bill Perry was the person whom I dealt with when I came to pickup my car. Thank you Bill for finding a discount coupon that I could use. Made appointment on line but asked questions, no one connected with me before appointment, which was made a week in advance. More

Fine service. Fine service, as expected. The price was high, mitigated in part by the service rep finding a usable coupon. My oil change / tire rotation was finishe Fine service, as expected. The price was high, mitigated in part by the service rep finding a usable coupon. My oil change / tire rotation was finished within an hour, as promised. More

My time is valuable too I had a 1 appointment and went looking for someone at 1:20 who helped me. I complained later to the girl at the desk and she said "your venting to th I had a 1 appointment and went looking for someone at 1:20 who helped me. I complained later to the girl at the desk and she said "your venting to the wrong person would do you want to see the manager? More

Pleasant Experience Needed several items addressed. Air conditioner, three door locks and or actuators not working, and recall of the air bag. All were done to my satisfa Needed several items addressed. Air conditioner, three door locks and or actuators not working, and recall of the air bag. All were done to my satisfaction in a reasonable amount of time. I did have to wait several days for one part but the dealer made it right. More

A better experience than before I went to Manly before with my last car (getting services such as oil changes), and although the prices were steep and I was surprised with unexpected I went to Manly before with my last car (getting services such as oil changes), and although the prices were steep and I was surprised with unexpected charges, the customer service was friendly enough to continue going back. I bought my most recent car through manly and had an awful experience. I've written a review to that prior and would have given them 0 Stars if I could. I took my new car to manly for an oil change because I was quoted the cheapest price in town (literally $20 cheaper). When I got there however, they explained to me that the price was different than the price I was quoted. They ended up honoring the price that I was quoted and let me know that moving forward the standard price for an oil change would be the higher amount. The customer service I received was through a man named Jose. He was cheerful and positive as well as informational. It took 2 hours to get my oil changed even with an appointment, which was a bit long, but I had nothing to do that day so it wasn't a big deal. I am going to go back to manly for my oil changes, because they are still the most affordable in town, but I would never buy a car from them again. I hope this is helpful. More

Service on my Honda CRV Everyone is always helpful as usual. I went in for an oil change and was in and out in a reasonable amount of time. They let me know the status of my Everyone is always helpful as usual. I went in for an oil change and was in and out in a reasonable amount of time. They let me know the status of my brakes, tires etc. which I appreciate. More

2012 CRV 10k mile service review For my recent 10k mile service at Manly Honda in Santa Rosa, I had quick service, courteous staff and reasonable cost, I cannot ask for more. For my recent 10k mile service at Manly Honda in Santa Rosa, I had quick service, courteous staff and reasonable cost, I cannot ask for more. More

Quick service I had a check engine light in my 2007 Honda Civic Hybrid, so I took it to Manly. Despite the huge number of other customers being serviced, they were I had a check engine light in my 2007 Honda Civic Hybrid, so I took it to Manly. Despite the huge number of other customers being serviced, they were able to diagnose my issue quickly (a bad sensor) and fix it on the same day. I thought the staff was attentive and friendly. Only slight downside was the shuttle service drivers, who did not make it clear to the very crowded waiting area that they were picking people up and, as a result, they almost left without me. However, once I grabbed the shuttle, everything went smoothly. I would recommend Manly to others. More