Manly Honda - Service Center

Took FOREVER and COST ALMOST TRIPLED I turned in my car on a Friday, and Dave asked if it would be possible to keep it overnight?. He told he would contact me by 3 pm to let me know wha I turned in my car on a Friday, and Dave asked if it would be possible to keep it overnight?. He told he would contact me by 3 pm to let me know what they needed to do. I agreed and figured I would be without a car for the weekend. Three o'clock came and no word. I finally got a hold of Dave around 3:45 and the price I was quoted for fixing my door had gone from$145 to $720. I asked if they had broken the door panel, which had been a possibility, and was told no. They had found an issue I had been wondering about and the cost to fix that was a lot, but necessary. Monday came and went and still no car. I had to do all of the calling to find out what the status was. Finally fixed Thursday and I almost missed my birthday dinner.i was without a car for a week and was offered a discount on renting a courtesy car which kind of angered me because when I was researching where to get the car serviced, I was told a courtesy car was an option, free of charge as long as I had full coverage insurance. The fact that they had my car a week should have been all the more reason to loan me a vehicle. All told, the bill was almost $1800 and I was inconvenienced for 4 extra days. More

fast and friendly service Came in because the back 2 tailights were out on our civic. We had no appointment but within 10 minutes Bill had diagnosed and fixed the problem (bul Came in because the back 2 tailights were out on our civic. We had no appointment but within 10 minutes Bill had diagnosed and fixed the problem (bulbs had burned out). Great service thanks, Bill! More

Thank You! Thank you again for the friendly, professional, quick and quality service! This is why I continue to return for service as well as when purchasing a Thank you again for the friendly, professional, quick and quality service! This is why I continue to return for service as well as when purchasing a new Honda. Thank you! More

Great Customer Service I brought my car in for new tires and an oil change. I had a great experience with two service advisors -- Jess and Dave -- and with the shuttle drive I brought my car in for new tires and an oil change. I had a great experience with two service advisors -- Jess and Dave -- and with the shuttle driver, who were all very personable and helpful in getting me both the care and the information I needed. This was in marked contrast to my last experience with the service department, after which I swore I'd never go back. But I'm glad I did, because the service and consideration was a vast improvement. More

Bill Robertson and the great staff Every time I take my car into Manly Honda for service, Bill Robertson provides thorough, helpful, and trustworthy advice about what my car needs and h Every time I take my car into Manly Honda for service, Bill Robertson provides thorough, helpful, and trustworthy advice about what my car needs and how to get it done. The staff are knowledgeable and friendly, and I've found they do great work. More

Replace light bulbs in "lo - hot" heater switches. Smiles and timely service say it all. Our daugher has purchased 2x vehicles from Manly. A Honda Accord and a Honda Pilot. We got the Honda in part Smiles and timely service say it all. Our daugher has purchased 2x vehicles from Manly. A Honda Accord and a Honda Pilot. We got the Honda in part of a purchase deal with our big home in Morgan Hill. We retired to Forestville, hence my service here at Manly. I've also known Martin Stice for over 20 years. I used to do the Adv and Mkting for Bob Benson Honda where he worked. Manly is a super brand and continues to be. More

Service review He always does a great job. I would highly recommend Manly Honda for both sales and service. I bought cars there and have had service. Both departme He always does a great job. I would highly recommend Manly Honda for both sales and service. I bought cars there and have had service. Both departments provide excellent service More

Jose and Santiago Saved the Day Historically, I have had consistent, superior experiences from the moment I have walked into the door. (My main super-service-adviser, Ted, had the da Historically, I have had consistent, superior experiences from the moment I have walked into the door. (My main super-service-adviser, Ted, had the day off on my most recent service). This last service got off to a bumpy start. Although I had an appointment and checked in at reception, I waited a half hour to be approached by a service tech to begin my paperwork...while I watched folks who arrived long after me being helped first. Fearing I'd miss the shuttle I had requested, I took the initiative and approached JOSE. He immediately apologized and took action to make amends. He even arranged to get my service expedited after hearing I could not stay away from my home and aging parent for long periods of time. And Santiago, one of the shuttle drivers, went above & beyond, too. He overheard another shuttle driver tell me over the phone that I'd have to wait another half hour for my ride back to the service center and he called be back and offered to pick me up right away. These two employees retained my 5-Star rating! More

always a pleasure We purchased our car last May and have had our car serviced twice and on both occasions it has been pleasant and easy to get in and out. We purchased our car last May and have had our car serviced twice and on both occasions it has been pleasant and easy to get in and out. More

Repair and service Tom H. in the sales department helped to coordinate the effort. He sold me the car over a year ago and has stood beside the car and me. His ethics a Tom H. in the sales department helped to coordinate the effort. He sold me the car over a year ago and has stood beside the car and me. His ethics and integrity are the best and I know this is one reason the company is so successful. he is a true mentor! Frances Johnson Honda CRZ owner More