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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,681 Reviews

7,681 Reviews of Manly Honda - Service Center

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February 16, 2017

car repair Bill Petty was extremely helpful and kept me updated every step of the way, he went out of his way and well above and beyond, he help me deal with the More

by LORITOOLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Petty
February 16, 2017

Wonderful service and hospitality I had a lot of issues with my Honda from the air conditioning controller, the over heating car, and fan belts. I was helped by Bill Robertson and he More

by T Greenley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Robertson
February 16, 2017

Good experience Everyone was very helpful and kind. It felt like all those working at Honda were going out of the way to take care of my needs and make sure I had a g More

by SJKUHNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 16, 2017

Thanks Ted Every time I've been in for service Ted Krupinsky is the service advisor I like to work with. He is very knowledgeable and accommodating. I had a he More

by Claire
Recommend Dealer
Yes
Employees Worked With
Ted Krupinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2017

Take Your Business Elsewhere I chose Manly Honda for my new lease because of the fantastic response time to my original inquiry. Unfortunately, this changed dramatically once my l More

by S.STIRNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Neil Stanley, Les Moser
Feb 16, 2017 -

Manly Honda responded

Hello, Brian Manly here, I am so sorry about your less than five star experience with my Honda dealership. As the first Honda Car dealership in America opening in 1970 our family has always been proud of the depth of our owner base and our successful goal of making and keeping our customers happy with their sales and service experience. We all work hard to earn a 5 star rating but sometimes we miss the mark and for that you have my apologizes. I am sorry we let you down. As you might see if you look at the over 2600 reviews for Manly Honda most of our customers are very satisfied with us, the way we conduct ourselves and our business etiquette. I will certainly look into your situation for there is usually a couple stories involved with every dissatisfied individual. We always strive for five in every aspect of our jobs. I'm again sorry that we measured up so poorly for you. If there is something I can do to repair what damage was caused please reach out to me. Thank you for your business, Brian Manly

February 14, 2017

Wonderful customer service. My experience with the manly Honda Service department was excellent. It was raining the day I drove in and a very nice gentleman met me with an umbr More

by ZACKSMOM14
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Petty
February 14, 2017

very good Bill Petty is very professional and accommodating, I chose to wait for the car and it was done in a little over two hours as I Drank coffee and ate c More

by RAY.BETTENCOURT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Petty
February 14, 2017

What's that White Stuff All Over the Back of my Car? Update We took our '04 Honda Accord in for routine service on Monday, 2/13/17, which amounted to an oil change and 13-point inspection. On my way home after More

by Customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez
February 14, 2017

Got expected service, dissappointed in no little extras. Just before arriving birds overhead pooped all over my car, and Dave said they would wash car. He even put it in service order. He explained they do More

by mj2453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2017

Awesome Customer Service I am a student and have very few days off or opportunities to run errands. I was able to set aside time to get my car serviced and the experience was More

by mari26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Prestidge
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