Manly Honda - Service Center

Efficient service Everything was as it should be. The service was friendly, the time quoted was accurate, the cost reasonable, information clear, and the waiting lounge Everything was as it should be. The service was friendly, the time quoted was accurate, the cost reasonable, information clear, and the waiting lounge very comfortable. More

Just keep to the coupons. Manly Honda has their act together. Know that they will most likely find something else that needs doing on your car. Just don't jump in right at on Manly Honda has their act together. Know that they will most likely find something else that needs doing on your car. Just don't jump in right at once, there are other places that have a much lower shop rate. That being said, love my Honda and feel Manly is the best dealer in Northern California. More

bankrupt company the company that serviced my extended warranty went bankrupt and I would have been out $1600 dollars if manly had not stepped in and covered my expe the company that serviced my extended warranty went bankrupt and I would have been out $1600 dollars if manly had not stepped in and covered my expenses though I needed to have service or purchase done at manly Honda they were under no obligation to cover my expense but did thanks More

Excellent service, as usual! I love coming here--I always get excellent service from everyone here, from the appointment-setters to the service managers to the mechanics to the pa I love coming here--I always get excellent service from everyone here, from the appointment-setters to the service managers to the mechanics to the payment processors! And the hot drinks and snacks are nice too! More

Awesome I normally don't take my car to a dealership for service. They were kind enough to give me a 15% discount when I showed them the 10% coupon. I waited I normally don't take my car to a dealership for service. They were kind enough to give me a 15% discount when I showed them the 10% coupon. I waited with a complimentary cappuccino expecting the wait to be approximately 90 minutes. To my surprise, my car was ready in 50 Minutes! Overall high rating for Manly Honda. Best dealership in Santa Rosa!. More

Unanticipated emergency battery replacement-no problem! My battery rather abruptly quit holding a charge. I called Manly on a Saturday, and the next available scheduled appointment was almost a week out. Th My battery rather abruptly quit holding a charge. I called Manly on a Saturday, and the next available scheduled appointment was almost a week out. The receptionist, instantly understanding my distress, recommended that I come in first thing Monday. She gave me the "emergency walk-in" script. When I arrived Monday, I was immediately checked in and rapidly routed to Service Advisor Dave Ashby, who I've had the pleasure of working with before. He quickly drew up the paperwork, making sure that I got the partial warranty discount for the prematurely deceased battery. Less than two hours later, I was on my way-amazing! More

Very good service experience I was greeted and checked in promptly. The service representative was courteous, knowledgeable and took the time to explain and demonstrate his answe I was greeted and checked in promptly. The service representative was courteous, knowledgeable and took the time to explain and demonstrate his answers to my questions. Estimated time to complete work was accurate. I rate the service representative as excellent. I would have given an overall excellent rating except for the fact that the dealer's courtesy driver was 45 minutes late in picking me up and did not call to notify me he was running late. Despite that failure to call, the driver was very nice and apologised profusely when he arrived. More

Air Bag Recall Jose Rocha did his job professionally and politely. The rest of the team made the experience smooth and enjoyable. We will continue to use Manly Jose Rocha did his job professionally and politely. The rest of the team made the experience smooth and enjoyable. We will continue to use Manly More

Walk in success I always make an appointment for my service visits, this time I could not get in before going back to work for a few days so I decided to do a walk in I always make an appointment for my service visits, this time I could not get in before going back to work for a few days so I decided to do a walk in. Was greeted quickly and moved along the process faster then I expected. Was shown how to fix an easy reset to my vehicle. My vehicle was even DONE BEFORE THE END OF THE DAY! Beyond great customer service. There's a reason I've been coming here for 15 years! More

Routine Service They are very prompt and efficient. Always fully prepared and aware of prior issues or upcoming considerations I may want to discuss. Keep me informed They are very prompt and efficient. Always fully prepared and aware of prior issues or upcoming considerations I may want to discuss. Keep me informed of findings and how I can prevent being caught off guard by anything (brake wear percentages, oil usage, battery life, etc.). I always feel safe operating my vehicle because I know they are watching everything and keeping me informed of unusual changes or routine trends. The Shuttle service is great; very nice people & easy to chat with. More