Manly Honda - Service Center

recall service It took at least 3 months to get my recall front seat airbag fixed while passengers had to ride in back seat like a taxi. The responses for my pleads It took at least 3 months to get my recall front seat airbag fixed while passengers had to ride in back seat like a taxi. The responses for my pleads to fix it were either a brush off or nothing at all. It took me calling the main center for recalls to get it finally fixed. They stayed on another line while hooking up to this dealership to get them to make an appointment for me. At one point I even wrote the dealership that the part they needed would have been there by now even if it had come cross country by wagon train. Even then I got no response. I am not a person that easily complains about any kind of service but this really stood out to me as very bad customer relations, so wrote this after they asked for a response. I do not recall who wrote me a few very short notes and talked to me once on the phone but it was a woman in customer service. More

Recall Service Check in was very efficient and all staff members I interacted with (Bill and Mandi) were very courteous and couldn't have been more helpful. Check in was very efficient and all staff members I interacted with (Bill and Mandi) were very courteous and couldn't have been more helpful. More

Excellent Customer Care I had a recall for my Honda CR-V for the passenger airbag. I made an appointment for 10:30 am. I showed up at 10:20 am on the day of my appointment I had a recall for my Honda CR-V for the passenger airbag. I made an appointment for 10:30 am. I showed up at 10:20 am on the day of my appointment with my three year old daughter and was surprised at how busy they were but grateful that they got me all checked in right away. My daughter was busy talking with all the guys/ girls up front and LOVED the new play area with flash cards and puzzles. They finished my car in an hour and fifteen minutes and it really only felt like twenty! They truly are amazing people! Thank you More

Wait and wait It seems like every time I have to take my car in to Honda I am bounced around and waiting forever. Instead of doing rentals at their location you hav It seems like every time I have to take my car in to Honda I am bounced around and waiting forever. Instead of doing rentals at their location you have to go offsite to get a rental car for recalls. It seems disorganized and a waste of my time. Instead of taking half an hour to check in and get a car it took me almost an hour and a half to get it done. This isn't the first time I have has issues here, it just reminded me why I don't take my car there unless I absolutely have to. More

Nice n easy Easy, 2 hour wait with appt; friendly advisor; no pressure, good advise; I wish they offer quick wash in future but just an advice😉 Thanks Easy, 2 hour wait with appt; friendly advisor; no pressure, good advise; I wish they offer quick wash in future but just an advice😉 Thanks More

routing maintenance Everything went off without a hitch. Since you insist on more verbiage, this car has had a problem with the doors ever since we got it. When it was un Everything went off without a hitch. Since you insist on more verbiage, this car has had a problem with the doors ever since we got it. When it was under warranty, they said it couldn't be fixed, it's just the way the cars a made. Now they say it costs $200. to fix. I think it is a safety issue, but I've learned to be careful and just live with it. This does effect my opinion of Honda and does influence my decision on what to eventually replace it with. More

God experience! Ted Krupinsky deserves the honors he has gotten. Excellent service! The car was serviced as promised. A defect was found and I had to return the nex Ted Krupinsky deserves the honors he has gotten. Excellent service! The car was serviced as promised. A defect was found and I had to return the next day, but I wasn't charged for the repair. More

My experience was positive. The staff is very helpful. The service staff are very helpful and friendly. I feel I am given good customer service when waiting for my vehicle to be serviced, and I never have The service staff are very helpful and friendly. I feel I am given good customer service when waiting for my vehicle to be serviced, and I never have to wait too long. More

Always excellent service. This dealership concentrates on customer service plus the work is always done correctly. They provide a very nice waiting area and an efficient shutt This dealership concentrates on customer service plus the work is always done correctly. They provide a very nice waiting area and an efficient shuttle service if you don't want to wait. More

quick and easy Showed up for my appointment a few minutes early, gave my name to the woman at the customer care desk (didn't catch her name) she was very polite and Showed up for my appointment a few minutes early, gave my name to the woman at the customer care desk (didn't catch her name) she was very polite and asked me to have a seat int he waiting area until my name was called. Ted (i'm pretty sure that was his name) came to get me pretty soon after and got everything in order. I had a 9 am appointment and was told my car would be ready at about 1030 or 1045, to my surprise the car was ready at 1010 am and i was out of there by 1015. This was a great visit, thank you all for your hard work More