Manly Honda - Service Center

Very Good. Your Team is great and I love the new layout; however, I do not like checking with Customer Service and being sent to the waiting room. In July, I wa Your Team is great and I love the new layout; however, I do not like checking with Customer Service and being sent to the waiting room. In July, I waited 20 minutes for someone to greet me and I had an appt. I came in the other day without an appt., but called first. I was told to come in. Again, 15 minutes for someone to check me in. It takes much longer to be checked in. Do not like it. At least this has been my experience. Everything else is great a, as usual. More

Professional, friendly, service I came in for a safety recall, and was treated in a friendly, professional manner. Carlos outlined my options thoroughly, and the service department f I came in for a safety recall, and was treated in a friendly, professional manner. Carlos outlined my options thoroughly, and the service department finished the work in less time, than projected. More

Excellent experience My recent service experience at Manly Honda was excellent, including interaction with the service manager for my vehicle Carlos Martinez. My older O My recent service experience at Manly Honda was excellent, including interaction with the service manager for my vehicle Carlos Martinez. My older Odyssey van was experiencing problems with the power assist on the sliding rear doors. Visits to another Honda dealership and to an independent mechanic proved to be completely unhelpful, including misdiagnosis of the problem and wasted money. Carlos and the team at Manly located the problem and fixed it quickly and economically. Conversation was polite, friendly, extremely well informed, and helpful. I've had good experiences at Manly in the past and this one was perhaps the best yet. This dealership seems committed to building and maintaining an excellent service department with a first-rate staff. In addition, the large investment in the amenities of a spacious waiting area, wi-fi, shuttle service, etc. are much in evidence and make the visit as painless as possible. I would highly recommend this service department. More

Oil Change The customer care was excellent, complimentary snacks, educational information about my vehicle was very informative, they were able to assist with al The customer care was excellent, complimentary snacks, educational information about my vehicle was very informative, they were able to assist with all my needs. I will definitely come back and get my vehicle service again and recommend to all my friends. More

Great Service It is always a pleasure to take my Ridgeline in for service. The service reps are friendly and knowledgeable. I have had any makes of vehicles of the It is always a pleasure to take my Ridgeline in for service. The service reps are friendly and knowledgeable. I have had any makes of vehicles of the years and Manly Honda is the best I have encountered! More

New To Manly Service I recently moved to Santa Rosa from Marin and experienced a sudden problem with my '07 Ridgeline. I came in without an appointment and was greeted wit I recently moved to Santa Rosa from Marin and experienced a sudden problem with my '07 Ridgeline. I came in without an appointment and was greeted with "someone will be with you shortly". I waited no more than 5 minutes and was met cheerfully by Bill Robertson, one of the Service Advisors. I explained the cars problems to Bill , and within minutes he had a good idea of what the problem probably was. He arranged for me to rent a vehicle from the Agency so I could be quickly on my way to an appointment in Marin. I was contacted shortly after by a text message from Bill pin pointing the problem and he indicated that the part would be ordered and the Ridgeline ready the next day. From the moment I walked in to the Service Department to when I picked up the vehicle the next day , everyone than engaged me had a positive and confident attitude that "we are here to help you " in any way we can. Great job. Thank you ! More

perfection i have always had excllent service at manly honda and luke ammann went out of his way to help me thru this process. always great to go to manly honda i have always had excllent service at manly honda and luke ammann went out of his way to help me thru this process. always great to go to manly honda and experience the great and friendless service. More

Excellent service in Parts today Great friendly, knowledgeable and efficient people helping me today in parts department! Gave me options on how to approach problem. He agreed that le Great friendly, knowledgeable and efficient people helping me today in parts department! Gave me options on how to approach problem. He agreed that less complicated and less costly option would work just fine. Thanks! More

Excellent car repair Took in my car for safety recall and other car repairs where done that was needed. I can now relax that my car is running smoothly. Was treated with r Took in my car for safety recall and other car repairs where done that was needed. I can now relax that my car is running smoothly. Was treated with respect and kindness as always. More

Service on CVT related to RPM issue Honda did software update related to CVT slippage causing RPMs to fluctuate. The wait time was reasonable and what was committed to. 23, 24, 25 WORDS Honda did software update related to CVT slippage causing RPMs to fluctuate. The wait time was reasonable and what was committed to. 23, 24, 25 WORDS More