Manly Honda - Service Center

Above and beyond expectation Luke Ammann and the entire service team handled my complicated warranty issue with such professionalism. I was always aware of what was going on and f Luke Ammann and the entire service team handled my complicated warranty issue with such professionalism. I was always aware of what was going on and felt comfort knowing that the job was getting done right the first time. As a woman, I have been ripped off and lied to by so many car repair folks. It's hard to find people you can trust. I happily drive an hour out of my way to have my Land Rover serviced with Luke and the team at Manly Honda. More

Driver side airbag replacement The arrangements to leave the car and get the rental car went fine. I did not like the fact that I could not transport my dog in the rental car whilst The arrangements to leave the car and get the rental car went fine. I did not like the fact that I could not transport my dog in the rental car whilst I waited for the air bag part to come in...that was the whole reason I chose a Honda Fit in the first place. The pickup part was confusing. Your service department needs to communicate better with customers exactly how to handle the return of the rental cars once air bags have been replaced. I had difficulty getting through and had to call a couple of times before I found out that I had to get the rental car back to Enterprise before noon on Sat-when I was called late Friday afternoon that my car was ready, and I was returning home from vacationing out of the U.S; Enterprise is not open on Sundays, and I was concerned with being charged for the extra time. I am trusting that the actual service was done well, and I appreciated that my car was washed before I picked it up. I am NOT happy about another recall on the passenger's side and Honda's expectation that we don't let anyone set in the passenger seat until the parts come in. Really??? I have not had time to contact the Honda Corporation yet with my opinion on this ridiculousness, but I will. I understand that this is not the service department's fault, but I am losing my faith in the safety and reliability of Hondas. I find Irbin to be very nice to work with, but, since I'm feeling a bit grumpy, your receptionist needs to treat people less abruptly on the phone. I did not catch her name. More

Recent service to address recall notice I recently took my Honda Accord to manly Honda to fulfill a recall on airbag inflators. and to update software. Although I was prepared to leave my I recently took my Honda Accord to manly Honda to fulfill a recall on airbag inflators. and to update software. Although I was prepared to leave my car all day, Manly Honda had completed the work in less than three hours and I picked up my car before noon. All this happened seamlessly and with courteously from the staff at Manly Honda. I am a very satisfied customer. More

the best and quality customer service the first time i went there is for an oil change. i never had a change oil at a dealership because it was expensive but because i got a coupon so i br the first time i went there is for an oil change. i never had a change oil at a dealership because it was expensive but because i got a coupon so i brought it there. it took an hour to finish but good thing they had a play area for my son so i didn't notice the time. i wish it would be bigger so that more kids can play. all of the personnel were nice and you'll know that they treat you with respect unlike the ones at hansel honda petaluma! we bought our hrv there at hansel petaluma and they told us that it was brand bew but it already had 50 miles on it with a downpayment of 4k and a credit score of 750+. we are first time buyer that time so there it goes. at least we learned from that! I never wanna go back there but because i needed service so i had no choice. Again a terrible experience happened. Their service department is horrible! I was hoping to get a courtesy/rental car because i don't have anything to use for that day but the guy told me they dont have right away. i can feel that he just dont want to help me so i told him that i will just leave and give the car back to me. So I brought the hrv to Manly honda the second time! Thank God there is manly honda service department where they exceeded my expectation. Even though i got the car from a different dealer i was still entertained and treated nicely. I requested for a renta car too but the person told me nicely about it and offered me a shuttle service instead. Their shuttle service was awesome and all of their staffs are great! So if you have a honda, this is the place to be! Don't go to hansel honda in petaluma! More

Outstanding Service Department The Service Department, and specifically Bill Petty the Service Advisor, were relentless in fixing a unique problem with our CRV Navigation "Turn by T The Service Department, and specifically Bill Petty the Service Advisor, were relentless in fixing a unique problem with our CRV Navigation "Turn by Turn" feature. With determination and diligence Bill coordinated over an 8 month period of time the 7 service appointments to replace every related component and the fulfillment of the many repair recommendations from Honda Tech Line, Honda America and the unit manufacture. He kept assuring us, over and over, they could fix the stubborn problem and after enormous time and trouble they persisted and got the job done! All through this, Bill provided superb customer service with minimal wait times, comfortable waiting room, loaner cars, etc. and, importantly, kept us informed on a timely basis of the repair status. Even if one hasn't purchased their Honda from this particular dealer, I would definitely recommend they get their service done here. Ed & Coleen G. More

Excellent service Jess kept in contact and explained all the repairs. He provided shuttle service and a loaner car when needed. . Thank you. for friendly, efficient s Jess kept in contact and explained all the repairs. He provided shuttle service and a loaner car when needed. . Thank you. for friendly, efficient service. More

60K mile check-up from making the appt with Santigo, to checking in with Ted, to picking up loaner with Hugo to picking up my car with them, it as painless. from making the appt with Santigo, to checking in with Ted, to picking up loaner with Hugo to picking up my car with them, it as painless. More

Enjoyable waiting area and interesting coffee machine choice Comfortable and enjoyable employees while waiting be enjoyed the coffee machine Enjoyed looking at some new civics... Enjoyed looking at accessorie Comfortable and enjoyable employees while waiting be enjoyed the coffee machine Enjoyed looking at some new civics... Enjoyed looking at accessories for my car..and gift items More

Service Excellence by Dave Ashby Dave personally helped get my unscheduled service done in a timely fashion on a busy day without an appointment. He knows me by name and knows the car Dave personally helped get my unscheduled service done in a timely fashion on a busy day without an appointment. He knows me by name and knows the cars I have. I've never gotten anything less than excellent service and attention from him. Thanks Dave! More

Incredible customer service Jess was amazing. I came in late on Monday afternoon, because my battery light came on. I needed to take my boys to their grandparents the next morn Jess was amazing. I came in late on Monday afternoon, because my battery light came on. I needed to take my boys to their grandparents the next morning. Jess assessed the situation, thought we needed a new alternator, made sure the part was in stock, realized it was under warranty, and sent me home with a free loaner car for the night. The following morning he called at 11AM stating the job was complete. I was still able to get my children to their grandparents on time. Thank you! More