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7,700 Reviews of Manly Honda - Service Center
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June 11, 2016
service my honda good job by Dave. found that some work was not done. windshield wiper reservoir was not fulled up. would of been nice to have had the car washed. over good job by Dave. found that some work was not done. windshield wiper reservoir was not fulled up. would of been nice to have had the car washed. over all good job More
by postbrolee
Verified CustomerEmployees Worked With
June 09, 2016
Maintenance We had a great experience. Irving was our rep and he was informative and helpful. The waiting room was inviting and conducive to a library like experi We had a great experience. Irving was our rep and he was informative and helpful. The waiting room was inviting and conducive to a library like experience where you can use a computer or read, etc. They also provided complimentary beverages (add green tea please.)We will be bringing both our cars to Manly as well as purchasing future vehicles.Furthermore our car was ready on time and they even vacuumed the inside. I was able to use a discount coupon as well. More
by PEGNROD
Employees Worked With
Hirbin (Irving) CEBALLOS
June 08, 2016
Great Service I bought my car from this dealership in 2007. I have been coming here ever since for service. The service team, Dave in particular have been helpful I bought my car from this dealership in 2007. I have been coming here ever since for service. The service team, Dave in particular have been helpful and easy to work with. The team at Manly in Santa Rosa truly go above and beyond to make sure their customers have a great experience. More
by CRAZYSTRAY
June 07, 2016
Fabulous Service! I brought my new Honda Civic in to have the "magic coating" applied to the exterior and interior. Hirbin (Irving) met with me about the service, and I brought my new Honda Civic in to have the "magic coating" applied to the exterior and interior. Hirbin (Irving) met with me about the service, and then answered questions I had about some of the new-to-me features in my car. Then, I was on my way in a "loaner." When I returned in the afternoon, there sat my car, pristine and glowing. Once again, Hirbin met with me and took care of the paperwork in an expedient manner. More
by Happy Happy Happy
Employees Worked With
Hirbin (Irving) CEBALLOS
June 07, 2016
Oil change and tire rotation I was pretty disatisfied about how poorly the car was vaccumed. If your going to offer that as a service then the folks should really make it feel lik I was pretty disatisfied about how poorly the car was vaccumed. If your going to offer that as a service then the folks should really make it feel like it was vaccumed. I had called an made an appointment and when I arrived there was no appointment u set my name. A bit frustrating but why call and talk to a representative and not have them to their job. I am sure the tire change & oil change is fine. But a bit disappointed with the things I mentioned. More
by ELIZABETH3
Employees Worked With
Not sure guy name but he was great
June 07, 2016
Happy with the service, difficult calling in for service I was initially unhappy when calling in for service. I have patients just like service representatives have clients and since they were busy, Hope ga I was initially unhappy when calling in for service. I have patients just like service representatives have clients and since they were busy, Hope gave me to a couple representatives" voice mail. I was not getting called back. I unfortunately decided I had to just go in on the weekend to talk to someone since I couldn't get in by phone. All I needed to know was if it was a 60,000 mile service or not and Hope could have scheduled me. So I feel there was a little lack of communication between Hope, myself and the service representatives. Hope didn't know if it was 60,000 and I didn't know what was told to the service representatives and found out it was just me leaving a message, not Hope, and the service representatives didn't know my needs, just that I wanted to get it. Since I now know that Hope doesn't communicate to the representatives and just refers the person to voice mail, I think that might be a positive change for clients, for Hope to get answers to their questions so she can schedule the patient more efficiently and the serviced representatives can continue with the client they are seeing. On another note, both Bill and Dave always take special time to answer questions or look up past services, or describe problems, etc. They both also said leaving a phone message is very time-consuming for them and it works better to actually leave a text on the phone or email in a question. It might be beneficial to encourage patrons/clients to email or text to reach the service representative easier. More
by JDLang
June 07, 2016
Excellent service My Honda fit was recalled for faulty air bags. Honda was quick to notify me and furnished a no hassle car rental. Thank you for such great service. My Honda fit was recalled for faulty air bags. Honda was quick to notify me and furnished a no hassle car rental. Thank you for such great service. More
by WRITEANN
June 06, 2016
CR-V 30,00 mile service This was my best experience ever with service of my CR-V. All my questions and concerns were answered very well by Bill Robertson. Bill was very ple This was my best experience ever with service of my CR-V. All my questions and concerns were answered very well by Bill Robertson. Bill was very pleasant to work with! While servicing my vehicle, an oil leak was discovered that I hadn't noticed. Bill called to let me know and said they could fix it under warranty...yay! So, I left my vehicle an extra day to get this taken care of, while continuing to drive my courtesy car. I'm very satisfied and will be returning when my CR-V needs servicing in the future! More
by WRWITHRICH
Employees Worked With
Bill Robertson
June 04, 2016
a wonderful dealership everyone was very helpful. I had a very good experience especially sales person Jesse bower and Sean..it was very smooth sales..I would definitely recommend to friends,and I wil I had a very good experience especially sales person Jesse bower and Sean..it was very smooth sales..I would definitely recommend to friends,and I will continue to stay with manly Honda now going on 14yrs. More
by civicdebbie1950
June 03, 2016
Great Service I brought in my 2008 Honda Accord for the 2nd time. The last time it was all the lights on the dash were on. At that time we were told it was cover un I brought in my 2008 Honda Accord for the 2nd time. The last time it was all the lights on the dash were on. At that time we were told it was cover under an extended warranty by Honda. And to bring it back if it happened again. Well I did and this time Santiago told gave us the "quote" to do the diagnostic, he said they would need the car from 9-1pm. When he sent the text he stated that they would need the car till 1pm, because they were not done with the car. We said ok, but when he let us know the car was done the bill was $250 instead of the $149, and said they fixed it and the lights would not turn on they came on that same day. They did not do anything to the car the lights still come on and now I need to figure out what is wrong with my car. Not happy wish I could of talked with Dave the service tech that helped me the 1st time, he was great. Santiago was just about trying to get me to trade in my paid off car, when I am not looking to buy a new car at this time. More
by F_MLEON
Employees Worked With
