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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

January 07, 2022

Good experience. First time back here for service in about 5 years. Still customer friendly and efficient. Should've never left. More

by LEPIRD
Recommend Dealer
Yes
Employees Worked With
don't remember
Jan 10, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. Please don't hesitate to reach out if there is anything else we can do to further assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 07, 2022

They have hired the best !! Everyone isCourteous, They have hired the best !! Everyone is Courteous, knowledgeable and very friendly. When I come in I am talked to by name.. live that!! More

by MOLLYBEAUPRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jan 08, 2022 -

Maple Hill Auto Group responded

I am so happy to hear that you had such a wonderful experience while your car was in for service. We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 07, 2022

Very professional, timely, and very friendly. Treated me like their number one customer. Everyone was so nice More

by dmrich1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb, Lauren Armbruster, Randy Kim
Jan 08, 2022 -

Maple Hill Auto Group responded

We are so happy to hear that you had such a wonderful experience while in for service. If there is ever anything else we can do for you, please let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 07, 2022

I came in unannounced with an issue and was greeted and worked in quicker than I thought. Was called the same day with what was wrong and how much it would cost to fix my wife's car. They took my verbal More

by ERSINKAZ001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amie Freeman, Hannah Seal
Jan 08, 2022 -

Maple Hill Auto Group responded

We are so happy to hear that we were able to help you get your wife's car back up and running quickly and easily. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 06, 2022

They made me an eight o’clock appointment, but they do not open up until nine am. This was an inconvenience for me- I am new back to the area, the weather and roads were bad so I felt like I had no choic More

by GWENHWGWEN
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Amie Freeman, Lena Grubb, Hannah Seal, Che Lopez
Jan 08, 2022 -

Maple Hill Auto Group responded

I am confused by this review as we checked your car in at 8:06 am. Please, contact me if I am missing something as I would love to help clarify any communication issues. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 06, 2022

My experience was very pleasant. No unexpected items came up. Everyone was very professional. I appreciate the service. More

by lea.tanaka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jan 06, 2022 -

Maple Hill Auto Group responded

Thank you! We are happy to hear all about your great experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 06, 2022

Very friendly ❤ Definitely would recommend Maple Hill and Jake Preito.I love my Subaru forester wilderness More

by ZARMG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jacob Prieto, CB Watkins
Jan 06, 2022 -

Maple Hill Auto Group responded

We are so happy that you had had such a great buying experience with Jake. If there is ever anything else we can do for you, please let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 05, 2022

When I receive Maple Hill service I continue to be impressed with the overall full analysis that is done on my car. I am presented with an analysis and estimated cost if I authorize the repair. I More

by DEAN.HONSBERGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jan 10, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. Please don't hesitate to reach out if there is anything else we can do to further assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 05, 2022

Very pleased with the level of service and professionalism shown by the entire Maple Hill Auto group team!! Made the buying experience seamless and efficient. Would recommend them to anyone l More

by T. Alexander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Kevin Poffenberger, Matt Taylor
Jan 10, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. Please don't hesitate to reach out if there is anything else we can do to further assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 05, 2022

Very patient and accommodating especially since it was a bank "holiday" and my insurance company was also closed due to New Years. Thank goodness for 1-800 numbers, Aaron B., and C. B. Watkins for their pa More

by MPAULSEN
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Aaron Black, CB Watkins
Jan 07, 2022 -

Maple Hill Auto Group responded

We're so happy to hear that you had such a great experience. If there is anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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