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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

December 31, 2021

I scheduled an appointment. I arrived. They got my car back immediately. 45 minutes later. I was done. More

by REEDPHILAMENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Jan 03, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 31, 2021

Great experience but when I left I had to pull over off the highway because my hood was not latched shut. More

by rksmartie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Jan 03, 2022 -

Maple Hill Auto Group responded

I am so, so sorry that this happened. I will talk to our service manager so that we can make sure nothing like this ever happens again. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 31, 2021

Scheduling was easy, and fast. Received helpful reminders via text and email prior to the appointment verifying date, time and location as well as issues to be addressed. Upon arrival, staff were friendly an More

by MSSPROUSE1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Che Lopez, Lauren Armbruster
Jan 03, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 30, 2021

Service was great. Well informed as to progress.exceeded our expectations. Definitely will continue to have our cars serviced here. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Dec 31, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 30, 2021

Service for 75K was performed as scheduled - my first time at this dealership with my 2013 Audi A6. They did well, including providing a convenient, free shuttle to get me from and to the dealership. T More

by PAULCHEM
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Dec 31, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. I apologize that the car wash did not clean your wheels as well as expected. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 29, 2021

Was pleased to have my repairs done on time and had a loaner to drive. Very helpful and friendly! More

by CRAFFD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Amie Freeman, Lena Grubb, Che Lopez, Lauren Armbruster, DAN TAYLOR, Randy Kim
Dec 31, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 29, 2021

Would have received 5 stars if they had remembered to wash my car after the service. The wash was forgotten. More

by MEYERSP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember who I worked with.
Dec 31, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. I apologize that the car wash was forgotten. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Dec 31, 2021 -

MEYERSP1 responded

Thank you so much for your response, Morgan. It is appreciated!

December 29, 2021

My experience was great considering there were no Palisades to personally touch feel ride on the lot yet between my research and my salesman clear answers to my concerns I ordered sight unseen and my More

by Annette
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Kevin Poffenberger, Matt Taylor
Dec 31, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 28, 2021

Friendly and easy check in and out. Good communication on additional work needed on car. Called to let us know car was done. Great service overall. More

by JGLAES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frederick
Dec 31, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 27, 2021

I have had my Subaru through this dealership for over I have had my Subaru through this dealership for over three plus years. I have no intention of changing dealerships. Friendly and courteous. More

by LYONSCARLSON5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Dec 31, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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