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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

December 17, 2021

Sales personnel Bruce was very helpful in the sale of my Subaru. Everything went smoothly. More

by DWND906
Friendliness
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Bruce Balestri
Dec 23, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Bruce. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 17, 2021

Everyone is always so friendly and helpful with the car service. I feel very confident with the workmanship they offer. More

by SBINNING15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Dec 17, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 16, 2021

They Take care of what is needed. Even when it is needed. Every one is very courtious and helpfull. More

by pcooley1269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Amie Freeman, Lena Grubb, Hannah Seal, Che Lopez, Lauren Armbruster, DAN TAYLOR, Randy Kim
Dec 17, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 16, 2021

Took longer than told but was compensated. Would have liked the car wash that was expected More

by BETH.RICHMOND6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Dec 17, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 16, 2021

This is one of the best dealerships that I have seen. People show genuine interest in solving problems. In my most recent service appointment, they were able to help me within a day. I ran into some tro More

by Pramod Yadav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson, Lauren Armbruster
Dec 17, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department and with Nick. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 16, 2021

Phil was great to work with. Very friendly and efficient. I will reccomend him and the dealership. More

by DAVECLARK1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Kevin Poffenberger
Dec 17, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Phil. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 16, 2021

Always excellent service, friendly staff and we appreciate the shuttle service so that we don’t have to wait in the dealership and can be comfortable at home! More

by jalvarez3185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Dec 17, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 16, 2021

There is always such a friendly, welcoming feel. I was waiting for an oil change and as people walked by, they said hello instead of just walking by and ignoring you. More

by KSINCLAIR0822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN TAYLOR
Dec 17, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 15, 2021

The service center was very efficient. Pleasant staff!. Facilities were clean. Merry Christmas take care More

by WENDYRCARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Dec 16, 2021 -

Maple Hill Auto Group responded

Thank you! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 15, 2021

Great service, however, I was promised a car wash, the service slip indicated it received a car wash, and it clearly had not been washed. Not a big deal, but the slip should be accurate. More

by TBIRCH
Recommend Dealer
Yes
Employees Worked With
Randy Kim
Dec 16, 2021 -

Maple Hill Auto Group responded

I apologize about not getting a car wash. Our car wash was down most of last week for cleaning and maintenance. It was reopened for a few days, and is now down again for an unrelated issue that was unforeseen. It should be back up and running on Friday, so if you'd like to come back for the wash, please do so. If there is anything else we can help with, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Dec 16, 2021 -

TBIRCH responded

I appreciate knowing the reason and your prompt response. Again, the car wash did not change my overall 5 star experience. Thank you for your service; I am, and have been very happy and appreciate your team at Maple Hill.

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