Maple Hill Auto Group
Kalamazoo, MI
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5,138 Reviews of Maple Hill Auto Group
Typical Sales Force, pushing me to finance with them, and promoting coverage packages. Spent four hours for what should have been maybe 90 minutes to test drive and get a purchase offer. Management spent t promoting coverage packages. Spent four hours for what should have been maybe 90 minutes to test drive and get a purchase offer. Management spent too much time pressuring the new Sales guy I was working with, rather than finding solutions to get the deal done (when my old car died on the spot). Matt Taylor was awesome - I brought a check, and we completed the paperwork in less than 15 minutes. Yes, he had another meeting scheduled in 15 minutes, but he was still very smooth, cordial, straight-forward, and I didn't feel rushed. Salesperson Tony Galvan did shoot me an email when this vehicle became available, and we eventually got the deal done - so Kudos to Tony. More
They Take care of what is needed. Even when it is needed. Every one is very courtious and helpfull. Every one is very courtious and helpfull. More
This is one of the best dealerships that I have seen. People show genuine interest in solving problems. In my most recent service appointment, they were able to help me within a day. I ran into some tro People show genuine interest in solving problems. In my most recent service appointment, they were able to help me within a day. I ran into some trouble when I misunderstood the service time. I reached there when they had already closed and sales were just about to close. Nick Hodgson, who is their sales manager, quickly stepped up to help me and ensured that my issue is solved and created one of the best experiences I have had with car dealers. From where I live Maple hill is almost 40 miles farther than other Subaru dealers Gurley Leep. But I prefer to drive to Maple hill due to their commitment and greater experience. thank you. More
Always excellent service, friendly staff and we appreciate the shuttle service so that we don’t have to wait in the dealership and can be comfortable at home! appreciate the shuttle service so that we don’t have to wait in the dealership and can be comfortable at home! More
There is always such a friendly, welcoming feel. I was waiting for an oil change and as people walked by, they said hello instead of just walking by and ignoring you. waiting for an oil change and as people walked by, they said hello instead of just walking by and ignoring you. More
Great service, however, I was promised a car wash, the service slip indicated it received a car wash, and it clearly had not been washed. Not a big deal, but the slip should be accurate. service slip indicated it received a car wash, and it clearly had not been washed. Not a big deal, but the slip should be accurate. More























