Maple Hill Auto Group

Yes, Covid has changed our lives, however, I don't think it should take 90 minutes to change the oil and install two filters. It's also getting more difficult to make an appointment just for an oil change; it should take 90 minutes to change the oil and install two filters. It's also getting more difficult to make an appointment just for an oil change; waited three weeks. I sure miss Steve Nutt. I've been a loyal Maple Hill Auto customer since 2004. Used to know everyone by name, i.e., Al, Rick, Steve, Phil, Michael, etc. Did see a few familiar faces, including Cedric, who used to work at a professional office I go to. I hope next visit the department is back to 5-stars. Good thing the reception area is kept clean and well stocked with refreshments. More

You were punctual and efficient. Very little wait time. Thank you. We’ll be back again! Thank you. We’ll be back again! More

Twice I’ve taken my vehicle in for oil change. During this change they also did a 21 inspection. During this inspection both times my engine cover brackets were broken. Never once did someone confess the this change they also did a 21 inspection. During this inspection both times my engine cover brackets were broken. Never once did someone confess they broke it, leaving it for me to find. When I confronted the front desk the lady asked me how I noticed it. I told her because I checked because of last time. More

Great dealership! Would highly recommend! Matt Williamson was great to work with! Will be back! was great to work with! Will be back! More

I've never before had good luck with a dealership service department but Maple Hill has consistently exceeded my expectations. The service is first-rate, and service writers are knowledgeable, personable an department but Maple Hill has consistently exceeded my expectations. The service is first-rate, and service writers are knowledgeable, personable and helpful. I feel that my car is in good hands and they make me feel like my concerns are important to them. Thanks team! More

Purchased 2018 Forester new at MHA. First oil change, they tried to upsell things I clearly did not need. Tried calling for oil change a couple of times over the years (want knowledgeable people) always they tried to upsell things I clearly did not need. Tried calling for oil change a couple of times over the years (want knowledgeable people) always booking weeks out. This time I research reputable oil change services because I could not wait .. (road trip). Took car and inexperienced tech. drained transmission fluid in error. They corrected the issue but agreed that I could take to Subaru for level check if it would give me piece of mind. Called MHA, explained entire situation and asked if someone could please just check the levels before I leave driving through mountains. Young woman stated they were busy and I could bring the car and leave it for a couple of days and they “might be able to fit it in” Oh, and it is a minimum of $140. O0. To put it on the hoist and check. I took the car back to the small oil shop where a seasoned licensed mechanic checked the levels and told me all checked out. I will never purchase another car from MHA and never recommend their service department. Definitely would use MetroToyota or Honda. Very disappointed in lack of customer service at MHA for their own sold cars. More

Mike zinger was the best. Easy to work with and I will be going to him from now on. going to him from now on. More

When the technician moves the seat or changes other settings, they should reset them BACK TO WHAT THEY WERE! I have back trouble and my driver seat is carefully set to suit my needs. The seat setting settings, they should reset them BACK TO WHAT THEY WERE! I have back trouble and my driver seat is carefully set to suit my needs. The seat settings were all messed up when I picked up the car. It took some time to get them set back to where they need to be. More

Easy to schedule appointment.excellent service.thorough.met expectations will definitely continue to use the service department and dealership. service.thorough.met expectations will definitely continue to use the service department and dealership. More

Great customer experience! Michael Zinger was very responsive and easy to work with. He explained all of the new vehicle features well. responsive and easy to work with. He explained all of the new vehicle features well. More