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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

November 01, 2021

Ben and Kelsey were excellent. The service team provided a great experience. Everything was seamless. More

by KENHIGHHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben and Kelsey
Nov 02, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate your feedback. I am happy to hear you had a good experience here in our service department. If you have any questions or concerns, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

November 01, 2021

Great communication and finished work in a timely matter. They even went above and beyond when an unforeseen issue occurred and was fixed right away. More

by FROGHATER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Nov 02, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate your feedback. I am happy to hear you had a good experience here in our service department. If you have any questions or concerns, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

October 31, 2021

This dealership was very efficient and took care of my service needs in a timely matter. More

by ROBULABERGER
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Nov 09, 2021 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can help you with, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 30, 2021

They did a good job. It was completed timely. The service manager was polite and professional. More

by startgl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Male, African American. I don’t know his name.
Nov 02, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate your feedback. I am happy to hear you had a good experience here in our service department. If you have any questions or concerns, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

October 29, 2021

Sorry for those who need this dealer to work on anything, had the van towed to them and 4 weeks later they still had not even looked at it, my god do we mean so little? then jerk me around for another week a More

by POTTYSPLUMBING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hannah Seal
Oct 29, 2021 -

Maple Hill Auto Group responded

I'm sorry to hear about your negative experience here at Maple Hill. Unfortunately, when you had the van towed in your appointment was scheduled for 4 weeks out still. We did not have time to look at your vehicle prior to your appointment time due to the amount of vehicles we had that needed to be worked on with appointments. The day that Hannah had given you a call 10 minutes after closing was because she was extremely busy all day long and she stayed after to return all of her phone calls for the day, and your voicemail was full when she tried leaving a message. If you would like to discuss your concerns further, please feel free to give our customer service team a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

October 29, 2021

I was very pleased with my purchase as well as my salesperson Ryan St. Claire. It was a very good experience. I’m a Volvo shopper. I’ve purchased 3 Volvos from Maple Hill in the past 22 yrs. I’m very More

by JUDELU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan St.Clair, Victor Heckman
Oct 29, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that you continue to have such a great experience with Maple Hill. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 29, 2021

They are prompt, efficient, pleasant, professional and consistently so. I have used this dealership for many years and appreciate how they have matured and progressed in all respects. More

by GearGeeze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, DAN TAYLOR
Oct 29, 2021 -

Maple Hill Auto Group responded

We are so happy to hear about how much you enjoy your service experiences at Maple Hill. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 29, 2021

I have not gotten any paperwork yet for my service. They were not ready for it even though they were closing in 2 min. More

by PVEGRIETAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Oct 29, 2021 -

Maple Hill Auto Group responded

I apologize that you haven't yet received your paperwork. If you would please give me a call so that I can look into this further, I would be more than happy to assist you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 29, 2021

Great service - diagnosed fixed my car issue within a few hours and kept in contact with me More

by LINNEARIDDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Oct 29, 2021 -

Maple Hill Auto Group responded

We are so happy to hear all about your wonderful experience. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 28, 2021

Mike Simmons and Jon Gates from Maple Hill Auto went above and beyond in locating a new VW Jetta lease, as well as making the process simple and pain free. More

by JHUSHOWER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Mike Simmons, CB Watkins
Oct 29, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that Jon and Mike were able to get you into the perfect vehicle. If there is ever anything we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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