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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

October 20, 2021

Great service. On time, fair price, no hidden service charges, easy to schedule the service and the Service Advisor ( Lauren) was very helpful. I drove 20 minutes farther to Maple Hill just so I would no More

by evgreenlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Oct 21, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that your service experience went so well. We look forward to working with you in the future. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 20, 2021

Staff was informative ,helpful and courteous. Hannah went out of her way to assist me. More

by GBOWMAN51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Oct 21, 2021 -

Maple Hill Auto Group responded

We're happy to hear that Hannah was so helpful during your service. We look forward to working with you in the future. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 19, 2021

Great service and they kept me updated on status regularly. I appreciate their help and communication More

by MEGPHELAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Oct 20, 2021 -

Maple Hill Auto Group responded

We're so happy to hear that everything went so well during your service. We look forward to working with you in the future. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 19, 2021

Very pleased with the service at Maple Hill Auto. It did take longer that the one hour originally estimated to complete the oil change and checkup. Thank you. More

by WHELANJAMES1013
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Oct 20, 2021 -

Maple Hill Auto Group responded

I apologize for the extended wait time. This will hopefully not be your experience in the future. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 18, 2021

Great Service. Service completed vert quickly. Customer Great Service. Service completed vert quickly. Customer service was excellent. Easy and fast to getting it in. Easy appointments. More

by Carrie.Replogle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know who his name was
Oct 20, 2021 -

Maple Hill Auto Group responded

We're happy to hear about what a great experience you had with us. If there is ever anything else we can help with, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 18, 2021

Service was prompt on drop-off, they had a car for loan and they were ready when I dropped off they loaner, and picked up my car at the end. More

by debennett57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Oct 20, 2021 -

Maple Hill Auto Group responded

We're happy to hear that your service experience went so smoothly. If there is ever anything else we can assist you with, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 16, 2021

I don't recall whether it was Cassandra or Hannah, but whoever checked me out went above and beyond to answer questions and help troubleshoot issues pertaining to my tailgate door. More

by magjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Hannah Seal
Oct 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it! I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

October 15, 2021

My first trip with new incoming process and was completely pleased with courtesy, service, etc. Thanks to new reception group for your work. Will be back again soon More

by REARLBAKER34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not get the names of those persons with whom I had contact. All I had coantact with were great and pleasant.
Oct 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it! I am happy to hear you had a good experience here at Maple Hill. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

October 15, 2021

Starting with the initial sale, been great experience in the service area. Always quick and on time. Accurate in the diagnosis and reliable in the work. Great dealership...from management through whole orga More

by ralph.verne5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
Oct 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it! I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

October 15, 2021

Mike and Matt both made this a great buying experience. It was low- pressure and no-nonsense from the get-go. More

by ANDY2VERONICA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Kevin Poffenberger, Matt Taylor
Oct 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it! I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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