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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

October 15, 2021

vehicle dropped off at service dept on 25 AUG 2021 and returned 16 SEP 2021. Vehicle had 11 problems. Only 5 out of the 11 were corrected. More

by DWC5892
Recommend Dealer
No
Employees Worked With
Hannah Seal
Report | Print
Oct 19, 2021 -

Maple Hill Auto Group responded

I'm sorry to hear about your negative experience here at Maple Hill. The issues you were having with the vehicle were diagnosed on August 26th, where we determined your carnet module needed to be replaced. The reason the vehicle was here for so long was because that part had to come from Germany and we were waiting for it to arrive. 6 of the 11 problems you had expressed with the vehicle were all due to the faulty carnet module. Unfortunately, the other concerns you had with the vehicle could not be duplicated by our technicians. If you would like to discuss this further, please give us a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

October 14, 2021

Great place to go great service always Friendly people that meet you every time you come More

by BUTCHWILBER00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Oct 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it! I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

October 14, 2021

Quick and efficient service. Very pleasant service staff. Would highly recommend having maintenance done here. More

by TLBUFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Figg
Report | Print
Oct 14, 2021 -

Maple Hill Auto Group responded

Thank you, so much! We are so happy to hear that you had such a wonderful experience. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 14, 2021

Everyone is so friendly and helpful. My clock was “off” after my service so I went back and 2 of your employees reset it for me. Resetting clocks is a real pain on my Subaru but everyone is helpful More

by JSLUYTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Misty Figg
Report | Print
Oct 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it! I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

October 13, 2021

I needed to replace my car unexpectedly and had no idea of what used vehicle I wanted or what options. Dennis S. at Maple Hill patiently went over pros/cons of the various types of Subarus and also options More

by jcsrfun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Dennis Schurman
Report | Print
Oct 14, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that Dennis was able to get you into the perfect vehicle! We look forward to working with you in the future. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 13, 2021

Beautiful Dealership and comfortable waiting area, it was nice having the refreshments available as well. More

by KKERBY0
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Report | Print
Oct 14, 2021 -

Maple Hill Auto Group responded

Thank you for the wonderful review. We're happy you enjoyed your service experience with us. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 12, 2021

They were very helpful regarding questions I had, listened to my expressed concerns and serviced my vehicle in a timely manner. More

by MHMCKINLAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Oct 12, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

October 12, 2021

Even though I was not able to make an appointment in a reasonable amount of time, they fit me in during their late night. More

by RBAKER1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric
Report | Print
Oct 13, 2021 -

Maple Hill Auto Group responded

I apologize for the amount of time it takes to get an appointment. Unfortunately, we are facing an employee shortage, and are doing the best we can. We are hoping that with the recent hiring we have been able to do that we can open our schedule back up, but right now, it's not fair to our customers to attempt to schedule the same amount of cars we were able to do in the past with only a fraction of the employees. I am happy to hear that we were able to get you in a little sooner by working it in on our late night. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 12, 2021

Excellent service, couldn’t be happier with the dealership or the service provided by Jake. More

by SHOLMAN121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jacob Prieto, Matt Taylor
Report | Print
Oct 13, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really do appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do for you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

October 12, 2021

I appreciate the team listening to my concerns regarding an incomplete software upgrade despite the technical data that existed showing a complete & successful upload. I especially appreciate the mechanic ( More

by JLew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave May(?), Che Lopez
Report | Print
Oct 13, 2021 -

Maple Hill Auto Group responded

I am so happy to hear that Dave was able to figure out what happened with your Pulsar update and was able to get it resolved for you. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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