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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
Verified Customer
October 12, 2021
The lease on my car was due and both Matts made the transition to a new lease as quick and easy as possible! This is the 2nd Crosstrek that I’ve had and am very happy with the car and the care I receiv transition to a new lease as quick and easy as possible! This is the 2nd Crosstrek that I’ve had and am very happy with the car and the care I received! More
by MICHELE
Employees Worked With
Matt Williamson, Kevin Poffenberger, Matt Taylor
October 11, 2021
Brought my dog along, as she had an appointment at the groomer right after. They gave us a box of dog toys and amenities. Totally unexpected! The only negatives were that my oil change and tire rotation t groomer right after. They gave us a box of dog toys and amenities. Totally unexpected! The only negatives were that my oil change and tire rotation that I scheduled took over an hour, and they couldn't find my key for my locking lug. I told them to check the front storage cubby, but they said they couldn't find it. I got in my car and looked at the cubby and could see it there plain-as-day without moving anything. Had it not taken so long, I would have had them rotate them at that point, but I needed to go to another appointment. More
by BCURTISNEAL
Employees Worked With
Cassandra Westfall
October 11, 2021
Dropped off night before. Received confirmation that vehicle was in dealership's possession. Confirmed work to be done. Work completed in reasonable time at expected cost. No attempt to up-sell me on an vehicle was in dealership's possession. Confirmed work to be done. Work completed in reasonable time at expected cost. No attempt to up-sell me on any additional items. Check-out completed with minimal delay after my arrival. More
by JAMESDGLUYS
Employees Worked With
Female with blonde hair, name not recalled.
October 08, 2021
It took at least 2 1/2 weeks to get my car in for an oil change. That’s quite a long wait and it makes it tempting to go to a quick place. I’ve always been happy with the service once there. change. That’s quite a long wait and it makes it tempting to go to a quick place. I’ve always been happy with the service once there. More
by HOOPSHOUT
Employees Worked With
Che Lopez
October 07, 2021
Great service - great communication - very comfortable waiting room! Top notch customer care! Very few places can provide this level of service. waiting room! Top notch customer care! Very few places can provide this level of service. More
by GINACHOLOMETES
Employees Worked With
Kelsey LeRoy
October 06, 2021
MapleHill Auto has been very diligent and courteous in following through with my concerns. I look forward to a continued relationship and business with them. following through with my concerns. I look forward to a continued relationship and business with them. More
by susanbeth673
Employees Worked With
Cassandra Westfall, Hannah Seal
