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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

September 29, 2021

they are very friendly and fast. I arrived 15 minutes early to my appointment. They took my car in right away and were done in half an hour- just enough time for me to set up my laptop to work in the wai More

by KAREN.NEELEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I did not catch the employee's name that signed me in and out.
Sep 30, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that you had such a great service with us. Please, don't hesitate to reach out if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 29, 2021

Very helpful and professional staff, as a first time customer at this location I felt very welcomed by the way everything was run. Will definitely return. More

by BKESSLER158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Sep 30, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that you had such a great experience with us! Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 28, 2021

My visit for my oil change went well. Everyone was friendly and answered my questions. I have an appointment scheduled for November 1st for diagnostics. I have high hopes that visit will go well. My More

by BRADPEET74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Sep 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

September 28, 2021

The people at Maple Hill never cease to amaze me on their performance. Just a great company to work with and I have recommended them to several friends for future purchases. More

by TAESTREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Schurman
Sep 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our sales department. If there is anything else we can do to further assist you, please don't hesitate to give us a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

September 28, 2021

So professional and fast. They take such great care of my car. I will always drive to Kazoo for my car services. More

by JRUGER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Sep 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

September 28, 2021

I appreciate the assistance I received from the service manager on my past bad experience with my last appointment with my Volvo 2013. She made sure I had a loaner car for this appointment and also reques More

by JIMNICOLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Figg, Che Lopez
Sep 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

September 27, 2021

Prompt friendly service. Comfortable waiting area. Service and bill explained before payment. Easy in and out. More

by LYNETTE.HUFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Sep 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

September 24, 2021

Car was brought in for transmission issues presumably under warranty and tire measurements were skewed to put it in a lack of maintenance situation to void warranty. Very unhappy with subaru and dealer More

by TEAMJILLJEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cassandra Westfall
Oct 05, 2021 -

Maple Hill Auto Group responded

I apologize about your experience here at Maple Hill. Unfortunately, your vehicle was outside of its warranty per Subaru's specifications on tire tread. Your vehicles tire treads were at 9/32" and 8/32" in the front and 5/32" and 4/32" in the rear. This is a difference of 9/16" between your lowest and highest tread. Subaru's specifications are that all of the tire treads must be within 2/32" of each other. With this being the case, and us being a Subaru dealer, we have to abide by Subaru's specifications. If there is anything else we can do for you or if you would like to discuss this further, please give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

September 24, 2021

Mike Simmons was terrific. He answered questions and took great care of me. My delivery experience was super. Everything about the vehicle was explained. My questions were answered clearly and succin More

by JMCCRARY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kade Neer, Tom (F&I), Mike Simmons
Sep 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our sales department. If there is anything else we can do to further assist you, please don't hesitate to give us a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

September 23, 2021

This was a no pressure sale. Jacob, our salesman, stayed an hour after close to allow us to finish test driving all of the cars on our list. Highly recommend this dealership. More

by aviationman8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jacob Prieto, Matt Taylor
Sep 23, 2021 -

Maple Hill Auto Group responded

We are so happy that you were able to find a beautiful new car to take home and that Jake was able to help you get into it as quickly and easily as possible. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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