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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

May 08, 2021

I have always been happy with the quality of service and the waiting room appointments. Your service has been totally satisfactory and the personnel that explain the repairs seem well qualified.. More

by EAGLE1931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Figg, Hannah Seal, Che Lopez
May 10, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 07, 2021

Great place to do business. Service is the best and there all about customer care. Facilities were very clean and neat especially the customer waiting area! More

by TMASTERNAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Hannah Seal
May 10, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 07, 2021

First time buying a new vehicle I was really nervous until I walked in the doors everyone was friendly and that made me feel more comfortable and relaxed. More

by LOFT13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jacob Prieto
May 07, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 06, 2021

Hanna was great, tech who test drovd with me was friendly also.. my problem resolved this time. Happy with the service. Thank you. I will come back for service again in the future. More

by gkamberusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
May 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a great experience in our service department with Hannah. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 06, 2021

The staff at Maple Hill was fantastic; they were courteous, helpful, knowledgeable and friendly. They made every step of the purchasing process clear and easy. I’m very satisfied. More

by BENTHICBOY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger
May 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a great experience in our sales department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 06, 2021

It was a pleasure working with Matt Williamson during the recent purchase of our car. Tim Born was very efficient and clear with the financial aspects of our transaction. Everything was handled very profess More

by MJVSTAMPER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Victor Heckman, Tim Born
May 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a great experience in our sales department with Matt and Tim. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 06, 2021

Forget about buying a car online go to Maple Hill Auto They were very pleasant, professional and knowledgeable- made the buying process easy and convenient. More

by RBLAHMEYER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Nick Hodgson
May 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a great experience in our sales department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 06, 2021

Great, no twists of the arm to attempt to sell added items or finance. I would recommend both the dealership and Phil Lawrence. A real person even answers the phone. More

by JPD2525
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Kevin Poffenberger
May 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a great experience in our sales department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 06, 2021

Did not feel like my concerns were adequately addressed after multiple calls. Was told I would need to pay extra to address my original concern. More

by JSHONH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember
May 12, 2021 -

Maple Hill Auto Group responded

I am sorry to hear that you did not have a great experience here. We want our customers to be satisfied when they leave our facility. There is always a charge for the technician to look at a vehicle unless they find it is something covered under warranty. Please let us know if there is anything we can do to help. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 06, 2021

Very personable, the car buying prices was easy and smooth. The sales team was not pushy. When I had questions they were answered completely. I works recommend this dealership. More

by LAKEKR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Matt Williamson, Kevin Poffenberger
May 07, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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