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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

May 06, 2021

I purchased my used VW Jetta TDI used from this dealership. They went out of their way for me as I was looking for a six-speed. Ever since then, I have gotten the VW serviced there, with great ca More

by DARRYL.SALISBURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
May 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a great experience in our service department with Hannah. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 05, 2021

We received a very fair trade in price and found a comparable car in a year old model. Very nice upgrade! The process was smooth and straight forward. Looking forward to continuing with having the new More

by JPT262
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Victor Heckman, Tim Born
May 05, 2021 -

Maple Hill Auto Group responded

We're happy that you were able to get into a great new vehicle! If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 05, 2021

I should be able to ignore this section. Since I cannot close this annoying survey with out a review .... your survey receives NO stars. This also impacted your dealership rating from 5 to 4 More

by DDCORBEIL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kade Neer, Tim Born
May 05, 2021

We were very pleased with the service department. Most especially Andrea Walker. Also Jeff for explaining details regarding my car. Andrea called and continually let us know what was going on with my car. More

by MHUNDERMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Andrea Darnell
May 05, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that you were so happy with your service. We are happy that Andrea was able to keep you so well informed and up to date with what was going on with your vehicle. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 05, 2021

I normally don't do reviews but I made an exception this time. Phil worked with me to get the car (style) and color I wished. He did a very commendable job to get the car since it wasn't at their dealership More

by RVBDDS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Kevin Poffenberger, Steve Nutt, Jeff Daniel
May 05, 2021 -

Maple Hill Auto Group responded

We are so happy to hear about the great experience you had with Phil. We look forward to working with you in the future. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 05, 2021

The check in is so easy, the waiting room has some beverages like coffee, water as well as some snacks. They believe in recycling. Love the place. More

by GSMIETANA45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember names of those with whom I worked.
May 05, 2021 -

Maple Hill Auto Group responded

We are so happy hearing about how much you love coming to Maple Hill! Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 05, 2021

I’m always pleased with the prompt, professional service. I was also informed of a recall that I was unaware of. I have been coming for service a very long time and feel secure that my car is taken care of More

by PENNY.SIMPSONTAYLOR69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None, Steve Nutt
May 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a great experience in our service department with Steve. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 05, 2021

Appointments are very convenient. Notices for service are timely. The waiting area is comfortable and clean. Great service. Employees are courteous and friendly. And a free car wash is greatly appreci More

by CABROCKING68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Figg
May 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a great experience in our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 05, 2021

A very pleasant experience buying our car. It is great to do business with a company that makes you feel comfortable and welcome. Customer service, from the first phone call, through the purchase process, an More

by TEDCURTIS2337
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah in service, Matt Tayler in finance. We bought a Genesis GV80 , Matt Williamson
May 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to hear that you had a great experience in our sales and service departments. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 04, 2021

Great experience! I got the car I was looking for at a great price. They made the transaction very fast and simple. Would definitely go back for my next purcha... More

by HWBRIGGS
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Kevin Poffenberger, Nick Hodgson, Tim Born
May 04, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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