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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

February 18, 2021

I absolutely love the service department. Steve makes me feel welcome every time I bring my car in. When the staff knows you by name, you know they care! The mechanics are quick and efficient. “Silky” is More

by SILKYCOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Feb 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled to hear that you had a great experience in our service department with Steve. If you or "Silky" need anything in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

February 18, 2021

Enjoyed my purchasing experience at Maple Hill Auto. Really appreciated the low stress and hassle free assistance I received from Jacob. Highly recommended to anyone in need of a vehicle. More

by KGKDDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jacob Prieto
Feb 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled to hear that you had a great experience in our sales department with Jacob. If you need anything in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

February 18, 2021

30000 mile service. Finished at the quoted time and under the quoted price. Casssandra was very friendly and accomodating to our needs and was very clear and concise on what was happening and why. More

by CBERN12359
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Feb 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear we were able to service your vehicle in a timely manner and save you some money in the process. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

February 18, 2021

Very easy. Phil Lawerence was very accommodating and good to work with. He was able to get me in even though he had other appointments. Follow through and execution were excellent More

by MOSTRANDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Kevin Poffenberger
Feb 18, 2021 -

Maple Hill Auto Group responded

We're happy to hear that Phil was so great in getting you into your new vehicle. We look forward to working with you in the future. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 17, 2021

Just moved from Arizona and my car needed a quick maintenance. They were super nice and caring since day 1. I am a loyal customer. I wish more people came to this location and experience the customer More

by LIZBETHLANDEROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Amie Freeman, Lena Grubb, Misty Figg, Andrea Darnell, Kelsey LeRoy, Hannah Seal, Che Lopez
Feb 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled to hear that you had a great experience in our service department. If you need anything in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

February 17, 2021

I used Maple Hill VW last year and had such a great experience that recommend them to my son. We both made appointments for the same day and drove 1½ hours one way to get there. We had another great ex More

by SATURNCJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Feb 17, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our Volkswagen service department. We look forward to working with you again in the future! Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

February 17, 2021

Your challenge is the service standard in the mechanic's shop. We have had sub par service on two vehicles. Our next stop should be Subaru's MHAG management. More

by KAREN.ROBERTSON2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Che Lopez
Feb 17, 2021 -

Maple Hill Auto Group responded

I'm sorry to hear that you have had such problems in our service department. If you would like to reach out to our service manager his name is Jeff Daniel or if you would like I can forward your information to him and have him reach out to you. Let me know what would be easiest for you at your earliest convenience, thank you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

February 17, 2021

Absolutely wonderful experience, Nick made purchasing a new vehicle exciting and painless. I would recommend Maple Hill Auto to everyone! Thanks so much! Alyssa & Brent More

by TCBERGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Nick Hodgson
Feb 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience in our sales department with Nick. If there is anything we can assist with in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

February 17, 2021

We are happy with Maple Hill. The excellent service that Steve Nutt provided us for our Sonata is why we can back and bought a Santa Fe More

by KELLEYRMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Steve Nutt
Feb 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled to hear that you had a great experience in our service department with Steve. If you need anything in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

February 17, 2021

Michael Zinger did an excellent job coordinating our purchase of a new vehicle. He made the process of ordering a new vehicle easy, answering all our questions!! More

by NIVEK1230
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Kevin Poffenberger
Feb 18, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled to hear that you had a great experience in our sales department with Mike. If you need anything in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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