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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
February 16, 2021
Easiest purchase of a car I have had. No pressure to the sale. Answered all questions in a knowledgable way. Car was ready for pick up on time. sale. Answered all questions in a knowledgable way. Car was ready for pick up on time. More
by DONALD.DESMETT
Verified CustomerEmployees Worked With
Victor Heckman, Dennis Schurman
February 15, 2021
They fit me into a fully scheduled day to replace the dead car battery and then they also changed the oil and fixed a leaky tire. dead car battery and then they also changed the oil and fixed a leaky tire. More
by PRBALLARD
Employees Worked With
Cassandra Westfall, Andrea Darnell, Hannah Seal
February 15, 2021
Very pleased with service experience at this dealership. I was there for routine service (oil change, etc). My car was started on time and finished within 45 minutes. In particular, service advisor Stev I was there for routine service (oil change, etc). My car was started on time and finished within 45 minutes. In particular, service advisor Steve Nutt always provides the best customer service and care. More
by IrishAyes
Employees Worked With
Steve Nutt, Misty Figg
February 15, 2021
Nick was amazing. Very knowledgeable and terrific customer service Especially appreciated his follow up call to see how things were going the next day. Doesn’t get better than that! customer service Especially appreciated his follow up call to see how things were going the next day. Doesn’t get better than that! More
by CSNOWICKI
Employees Worked With
Kevin Poffenberger, Nick Hodgson
February 15, 2021
When I first took the car in to have the headlight replaced, I was told the cost by a very friendly person. When I mentioned that the headlight on the 2011 Legacy was suppose to be free, she looked i replaced, I was told the cost by a very friendly person. When I mentioned that the headlight on the 2011 Legacy was suppose to be free, she looked it up and found out I was correct. Without looking at me, she handed me the paper and said, " The keys are in the car," That was it. Once evening came the headlight showed great for about 10 feet in front of the car. I made another appointment for 11am so I could pick the car up on my lunch break. I never heard from them and at 3:30 I called. They were just getting to it. I had to leave work early in order to pick up my car. No apology was offered. I do not know who I spoke with so I'm sorry Misty, but you are the first on the list. More
by BKLINESTEKER
February 14, 2021
Great experience , great customer service, quick service, everyone was very friendly. Everything was clean and very organized. Snacks available and offered. Would definitely recommend going here. everyone was very friendly. Everything was clean and very organized. Snacks available and offered. Would definitely recommend going here. More
by ANDREA.BARKER
Employees Worked With
Steve Nutt
February 14, 2021
Service was prompt and the team was very courteous and helpful! I waited for my car and was on a call - I appreciated that the team took notice and didn’t interrupt me when my car was done. helpful! I waited for my car and was on a call - I appreciated that the team took notice and didn’t interrupt me when my car was done. More
by MARY.APPELGREN
Employees Worked With
Misty Figg
February 13, 2021
Love this dealership. It is privately owned, not a big multi-dealership conglomerate, and it shows. We drove from Ada, right past Fox Subaru, to get to Maple Hill! multi-dealership conglomerate, and it shows. We drove from Ada, right past Fox Subaru, to get to Maple Hill! More
by JDECOU09
Employees Worked With
Matt Williamson, Kevin Poffenberger
February 12, 2021
I have nothing but trust and respect for Maple Hill Auto Group. Their team is helpful, pleasant, and professional. More importantly for me, being a young woman, getting work done to your car can be daunting Group. Their team is helpful, pleasant, and professional. More importantly for me, being a young woman, getting work done to your car can be daunting and stressful. I don't ever feel like I'm being taken advantage of and their suggestions are always coming from a genuine place. I trust that any service they tell me I need is accurate. They even help me prioritize next steps based on level of importance, cost, and necessity. More
by ALYSONMARKOS
Employees Worked With
Cassandra Westfall
February 11, 2021
This was my first time coming to the Maple Hill dealership for service. It went great! They finished before they said they would be done, they had coffee, tea, snacks, water. They even washed it an dealership for service. It went great! They finished before they said they would be done, they had coffee, tea, snacks, water. They even washed it and made it look fantastic. And the entire staff was very friendly and accommodating. Very happy with my experience. More
by M Schmucker
Employees Worked With
Jonathan Syste, Cassandra Westfall
