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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

January 27, 2021

Friendly, courteous, and knowledgeable about their vehicles. Listened to my wishes and we went through quite a few vehicles. We found the perfect car. So much to choose from! Thank you! More

by CTSHANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Victor Heckman, Ed Fitts
Jan 28, 2021 -

Maple Hill Auto Group responded

I'm so happy to hear that our sales staff was able to work with you to get you into the perfect vehicle. We know that buying a new car can be a daunting task, and we're happy that we were able to make the process as easy and stress free as possible. If there is anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 27, 2021

Service was great and timely. Professional and helpful staff that answered all of my questions. I would definitely recommend going to Maple Hill Auto Group! More

by lhybels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jan 27, 2021 -

Maple Hill Auto Group responded

Thank you for your review! We're happy that your service went so well and look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 27, 2021

Service was done well and timely, however their system messed up with billing so I had to work with them to fix the billing mistakes made by their system. More

by JONVANVELZOR
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jan 27, 2021 -

Maple Hill Auto Group responded

I'm happy to hear that your service went well. I apologize about the billing issue, but happy to hear that it was able to be taken care of quickly. I know that waiting around while waiting for paper work to be fixed is an inconvenience, but we appreciate your patience while we got it sorted out. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@yahoo.com

January 26, 2021

Easy and quick. Price was fair. Did everything I asked and checked everything over. Was easy and quick to get it scheduled. Everyone was very pleasant. More

by PMKJFK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Jan 26, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 26, 2021

Great service in a timely manner. Customer service was great and I was even able to add to my service when I walked in and they took care of it right away. More

by Tuzzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Che Lopez
Jan 26, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 26, 2021

Everything turned out easy. I did notice some not wearing masks. At my work this isn't an option. Mostly these employees were not near others. Some however were. Thankfully those i interacted with were weari More

by shanjamad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jan 27, 2021 -

Maple Hill Auto Group responded

I'm sorry that our staff was not completely masked. I will forward your concerns to our service manager so that he can reiterate the importance of the masks being worn. I am happy to hear that the rest of your service went well. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 26, 2021

I couldn’t be more pleased with the services I’ve received at Maple Hill for nearly 23 years. Steve Nutt outstanding to work with! More

by KENZI73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Jan 26, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Steve Nutt. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 25, 2021

Work was okay but my new problem I feel came from not fixing it right. You say it doesn't but I do. I lost my trust. More

by NCOOK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hannah Seal
January 24, 2021

Dempsy was super professional and stayed over to get us out the door. Great service and super friendly. Went out of his way to help us and to make us happy. Hard to find nowadays in customer service. Keep More

by FABIANPALOKAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Dempsy Bluman, Tim Born
Jan 25, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Dempsy. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Specialist Mtassell@maplehillauto.com 269-342-6600

January 23, 2021

It’s always a great experience at Maple Hill auto. They are always prompt getting me in and getting the job done. Wait time is usually shorter than expected. I get in and get out quickly, yet they always t More

by marciamillard624
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names. Sorry
Jan 25, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Specialist Mtassell@maplehillauto.com 269-342-6600

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