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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

January 21, 2021

N/A=============never again Your surveys are over the top annoying. I don't know anything else to say to reach the 25 word Howdy Duty More

by DMOUL1
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Lauren A
January 21, 2021

First time customer but it was the most pleasant, professional and affordable car maintenance experience I have ever had. I will definitely be a return customer! More

by SAMANTHANOREENSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Amie Freeman, Lena Grubb, Misty Figg, Andrea Darnell, Kelsey LeRoy, Hannah Seal, Che Lopez
Jan 21, 2021 -

Maple Hill Auto Group responded

Thank you, so much! We love hearing about our customer's great experiences, and we look forward to working with you in the future. Please give us a call when you are ready for your next service. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2021

staff from service writer to transport driver were efficient and friendly. service done ahead of schedule and on cost i think i identified service staff correctly masks complicated things More

by Lester123
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jan 20, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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January 20, 2021

Fast work and great workers! Never had a problem with them. They always treat my car with good care. All employees are kind. Waiting room is clean More

by ASHLEIGHL919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt, Che Lopez
Jan 20, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

More
January 20, 2021

The service department was very friendly and helpful, they got the car in and out in no time at all, and the car wash was great! More

by jecchevy_49050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Jan 20, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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January 20, 2021

I am not completely pleased with the service provided. The Volvo needed to be towed TWICE to the dealership and is still not running the way it should be. The initial problem is apparently fixed but the c More

by BLACKMAGICDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
Jan 21, 2021 -

Maple Hill Auto Group responded

I want to apologize that the initial problem was not fixed the last time the vehicle was in. Unfortunately, sometimes after something does get fixed, another problem arises, but we can most certainly take care of that problem, as well. We would love to get it back in and looked at as soon as possible. Please, give us a call, and we'll get something set up for you as soon as possible. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

More
January 20, 2021

Low pressure, answered all questions, ran through all options on financing. Would highly recommend. Good job, would use again . Happy with the car and the experience. More

by STATIONWAGONGUY
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Kevin Poffenberger
Jan 21, 2021 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that you were able to get into a great new car quickly and easily. Please, let us know if we can help you with anything else. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 19, 2021

I've been coming to Maple Hill for fifteen years because it felt like the kind of dealership I was used to in my hometown. I'm going to miss Steve Nutt very much he always made sure the very best was done f More

by RANDY.ZIMMERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Jan 20, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. Steve will be very missed by all of us here at Maple Hill. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

More
January 19, 2021

Steve Nutt TOOK CARE OF ME LIKE A HELICOPTER MOM 🤪... MY THANKS TO HIM. I APPRECIATED THAT MOST STAFF WERE MASKED, ONLY TWO CUSTOMERS WERE NOTICED W/O MASK -- WORKERS AT INDIVIDUAL STATIONS IN THE GAR More

by DENMRH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Jan 25, 2021 -

Maple Hill Auto Group responded

Thank you! We're happy Steve was so helpful while getting your vehicle serviced. Lena Grubb Customer Service Specialist 2069-342-6600 lgrubb@maplehillauto.com

January 18, 2021

We had a great experience with this dealership. They helped us secure a great finance rate quickly. We would recommend Maple Hill to anyone Thanks More

by brown9653
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Ed Fitts, Dennis Schurman, Tim Born
Jan 18, 2021 -

Maple Hill Auto Group responded

Thank you for the wonderful review. We're happy to hear that we were able to help get you into a great vehicle quickly and easily. If there is ever anything else we can do for you, please, let us know. Lena Grubb Customer Service Specilaist 269-342-6600 lgrubb@maplehillauto.com

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