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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

January 06, 2021

Very good experience, Kelsey and Aaron are the best. Went somewhere else for service once and it was a disaster. Never again will I let anyone touch my car other than Maple Hill. More

by Tom Morin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron , Kelsey LeRoy
Jan 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 06, 2021

I had to wait for 2.5 hours, and I was told that it will take 1.5 hours! I received my car with its hood open! Also, I had to call Audi USA myself for my warranty services. The service department said we More

by DANESHVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jan 08, 2021 -

Maple Hill Auto Group responded

I am sorry to hear that you did not have the best experience here. So I can understand everything that happened I would like to speak with you directly. Please reach out to me at your convenience . Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

January 06, 2021

Brought our Volvo xc60 in for new tires. Service was extremely friendly and accommodating. Even had a loaner available for us which was great. We live in Saugatuck and on the way home the tire indicato More

by PKYETTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jan 08, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you that you were happy with service overall. I am sorry that the tire pressure sensors were not calibrated when you were already in the service department. Perhaps the tire pressure lights were not on when the techs got done putting the tires on. But if you need anything else please do not hesitate to let us know. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

January 06, 2021

Great experience and service. I was assisted by Michael Zinger. He heard my needs and all the things I was looking for in a new vehicle. Ultimately, I was happy with my purchase and I would recommend them. More

by SALIVIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Greg Vinstra
Jan 06, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that Mike was able to work with you to get everything you want and need in a new vehicle. If there is ever anything else we can do for you, just let us know! Thank you! Lena Grubb Customer Service Specialist 269-342-6000 lgrubb@maplehillauto.com

January 06, 2021

Steve was great and receptive to my time and needs for my vehicle care and also my wait time as I was in the customer service area. More

by KKERBY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt, Jacob Prieto
Jan 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 06, 2021

I found them to be courteous and very helpful. The salesman really went out of his way to make sure that we got the vehicle we needed. More

by BAZINGAQP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Greg Vinstra
Jan 06, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that Matt was able to get you into the perfect vehicle. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 06, 2021

Our salesman Dempsy was great. He took the time we needed to find the right vehicle for us. He treated us with kindness and answered any questions we had and if he didn’t know he went out of his way to get t More

by Kari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, Dempsy Bluman
Jan 08, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Dempsy! Please don't hesitate to reach out if there is anything else we can assist you with. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 06, 2021

I have always enjoyed having my car serviced at Maple Hill. Everyone is very helpful and friendly. I would recommend this dealership to all my friends. More

by Drivermc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Rick Milbeck, Steve Nutt
Jan 08, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department! Please don't hesitate to reach out if there is anything else we can assist you with. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 05, 2021

Steve in Hyundai service always takes care of my service in a great manner! I get in and out quickly and everything gets done that I asked for. More

by PJKUSH
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Jan 05, 2021 -

Maple Hill Auto Group responded

We're happy that Steve is always so helpful when you bring your vehicle in for service. If there is ever anything else we can help you with, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 05, 2021

This place continues to amaze me; the people are professional but friendly, the service is spot on, and they go out of their way to make me feel like a valued customer. They even gave me a loaner c More

by SAILORPHIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jan 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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