Back

Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

Directions

By Type

5,137 Reviews of Maple Hill Auto Group

December 23, 2020

My purchasing a car at Maple Hill was 100% because of your stellar salesperson, Dempsy Blumen. He showed me a number of cars, listened carefully to my questions, gave careful, knowledgeable answers. H More

by SALLYPLAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Dempsy Bluman, Tim Born
Dec 28, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Dempsy. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Mar 04, 2021 -

SALLYPLAIN responded

Hello Jeff, Since you acknowledge and are repairing your car washing machine, since you know that it made a mess all over my car due to its malfunction, why don't you offer the courtesy to me of cleaning my car so that it looks as clean as it did when it came into your shop? If you didn't phone me at 1:38 pm, March 2, who is the man named Jeff who did call me please? I do thank you for authorizing the replacement of this defective battery on my car. Isn't this replacement cost covered at no charge to me by my additional service agreement purchased when I bought my car? Sally Goddard

December 23, 2020

We received excellent customer service that was completed very timely. I was able to secure a loaner vehicle last minute to allow my wife and I to complete some last minute errands. We will absolutely be b More

by SCARLISLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Dec 28, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 22, 2020

Steve is great to work with regarding service on my Hyundai. Communication is excellent among all staff. When I returned to pick it up, he was busy and another staff stepped right in. Thanks for the gr More

by PMILITZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Dec 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 22, 2020

Great service, timely, reliable. Honest with multiple point inspection without trying to sell unnecessary services to me. Explained inspection in terms I was able to understand. More

by JENNYGIBBS812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Dec 22, 2020 -

Maple Hill Auto Group responded

Thank you for your review. We are happy to know that you were so happy with your service. We look forward to working with you in the future. If there is anything else you need, please give us a call. Lena Grubb Customer Support Specialist 269-342-6600 lgrubb@maplehillauto.com

December 22, 2020

thanks,great communication,serviced as quoted,friendly staff clean car and the loaner was terrific! will refer others also maybe next new car consideration too! More

by DEDOESBRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Dec 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department and your referrals are greatly appreciated as well. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 22, 2020

Kelsey was very accommodating when I needed a loaner due to a water-pump issue that was discovered during a routine oil change. All work was done well! More

by GARRYK96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Dec 28, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 22, 2020

Great service and communication. Trustworthy and honest dealership. The snacks and WI-FI is always appreciated while I wait! Friendly knowledgeable staff. Always helpful when needed. More

by RAEBUHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Dec 28, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 21, 2020

they were all great, went well above and beyond to make sure I was satisfied. They even found the package that i had mistakenly left in my loaner and saved it for us. More

by WILLARD1998
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Dec 22, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear that you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 19, 2020

Although we were disappointed that our request made at the time of the sale was not originally completed as promised, the matter was resolved quickly and to our satisfaction. More

by CHRISTIEJHURST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Dennis Schurman
Dec 21, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear that the situation was quickly resolved and everything was taken care of. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 19, 2020

It was great dealing with Jon and the Volkswagen team. We love the Atlas so far and it’s having our dealership so close. The car wash is very nice and easy to use. It was one of the reasons we chose Maple H More

by RIDEMORE82
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Kevin Poffenberger
Dec 21, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so glad to hear you had a good experience here with Jon in our Volkswagen sales department. If there is anything else we can do to further assist you, please don't hesitate to reach out. \ Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

...
246
...