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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

December 17, 2020

I have always owned Toyota but decided to check out Subaru after a bad experience at the Toyota dealership. Customer Service was top notch. Ed was up front and friendly. There was no pressure, no games More

by JENNIFER72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Ed Fitts, Tim Born
Dec 17, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled to hear that you had a great experience with Ed. And glad to know you found a vehicle that you wanted. Please let us know if there is anything that you need in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

December 17, 2020

Very helpful and friendly. My presence was acknowledged as soon as I walked in the door. Great service throughout the car buying process. Acknowledged value of repeat customers. More

by TERESA16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Dennis Schurman
Dec 18, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am glad to hear that you had a good experience in our sales department. If there is anything else we can do for you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 17, 2020

We experienced excellent customer service and quick complete communication from James, our sales rep. We're new to Maple Hill, and will consider them for future car purchases, too. This was a used car More

by Roberta and Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, James DeYoung
Dec 18, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience with James here in our sales department. If there is anything else we can do to assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 17, 2020

Customer service is both friendly and excellent. Appointments are scheduled promptly and you are regularly updated with service delivery times. On my last visit they were concerned because my spar More

by FAITH.WICKLUND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Dec 18, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear that you had a great experience here in our service department. If there is anything else we can do to assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 17, 2020

Excellent service, great experience and communication. One of the better car service experiences. It’s not ok you’re making me try to write 25 words before I can give a 5-star review. That’s the only b More

by BROWNA9999
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Amie Freeman, Lena Grubb, Misty Figg, Andrea Darnell, Kelsey LeRoy, Hannah Seal, Che Lopez
Dec 18, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear that you had a 5 star experience here in our service department. I apologize for the 25 word minimum. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 16, 2020

It was easy to schedule the appointment online. I showed up about 15 minutes early and was started right away. The service was completed just over an hour later. More

by ALLEZBIKE
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Dec 18, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am glad you had a good experience here in our service department. If there is anything else we can do for you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 16, 2020

Wonderful service, kind employees and quick turn around. I felt listened to and able to ask all the questions I wanted to. You can tell the quality of services maple hill provides. More

by MEGAN.E.MCLEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, Jacob Prieto
Dec 16, 2020 -

Maple Hill Auto Group responded

We are happy to hear about your experience here at Maple Hill. We love that we were able to get you into the perfect vehicle and answer all of your questions. If there is ever anything else you ever need help with, please, give us a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 16, 2020

Continued excellent service especially with Steve! x x x x x x x x x x x x x x x x x x x More

by pfjg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Dec 16, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so glad to hear you had a great experience here with Steve in our service department. If there is anything else we can do to further assist you, please let us know. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 15, 2020

We have a high mileage Hyundai Veracruz and have been coming here for years. Always great service. Steve Nutt is great and always super helpful. More

by secapc
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Dec 16, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to let us know how much you enjoy getting your car serviced here. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 15, 2020

Excellent, friendly service. They went above and beyond to take care of me. This was my first time here and I will never go anywhere else. More

by JUSTINE.KIRSCHNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Dec 16, 2020 -

Maple Hill Auto Group responded

We are so happy to hear that your first experience were was such a great one. We look forward to working with you. Please, let us know if there is ever anything we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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