Back

Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

Directions

By Type

5,137 Reviews of Maple Hill Auto Group

November 07, 2020

Love my new Subaru! Buying a car with Maple Hill was such an easy process! Will recommend to family and friends. Definitely will be lifetime customers! More

by CCOUSINS0426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Dempsy Bluman
Nov 09, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our sales department. We couldn't be happier that you are enjoying your new Subaru. If there is anything else you need please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 06, 2020

Excellent, professional, cheerful service. Service performed, car washed and questions answered - all within less than an hour. The service agents take the time to answer all questions with a smile. More

by COLLEENE2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell, Kelsey LeRoy, Hannah Seal
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 06, 2020

I feel so comfortable with this dealership, they are friendly, professional and honest. I feel confident that they will treat me and my car with the utmost care. More

by debbetz2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Jacob Prieto
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 06, 2020

Best customer service! Steve helped me out with everything fast and now i have a brand new car basically!! Thank you so much for everything More

by BEKJ2769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 06, 2020

Always helpful and informative about what you are doing with our car. You keep us up to date while you are working on our car. More

by MUSCLE442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Ed Fitts, Bruce Balestri, Dennis Schurman, Jon Gates, Dempsy Bluman, Nick Hodgson, Tim Born, James DeYoung, Jacob Prieto
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you so much for taking the time to write a review for us; we really appreciate it. We are pleased to hear that you has a great experience here and if there is anything you need in the future, don't hesitate to reach out. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 06, 2020

Volkswagon credit wouldn't even answer the phone to try to determine the necessary steps to purchase my vehicle that was currently leased. Tim was very helpful and made the transaction relatively painless More

by RICKYCOATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Tim Born
Nov 06, 2020 -

Maple Hill Auto Group responded

I am sorry there was any confusion when you were trying to get answers to your questions. But I am happy to hear that Tim was able to step in and make the process easy for you. Please let us know if we can assist you in any way in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

Nov 07, 2020 -

RICKYCOATS responded

As usual, this is a very generic response. I believe that several of the staff at Maple Hill were capable of handling my questions. However, I was given a very elusive answer to my request for assistance in regards to end of lease options, considering Volkswagon's unreposnsiveness to my multiple calls. I can help you is always the best response which was not what the reponse I was given.

November 06, 2020

While there were some initial complaints regarding excessive timing for service that was promised to be completed within 1 hour, the staff provided free additonal servics to make up for the delay and More

by DCB123
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Nov 06, 2020 -

Maple Hill Auto Group responded

I am sorry to hear that you had to wait longer than expected for services to be completed. I am glad to hear that Kelsey attempted to make things right for you because of this. Please let me know if I can be of any assistance. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 05, 2020

Fast and friendly service. They resolved my issue quickly and without hassle. I would recommend Maple Hill Auto Group for your auto purchase without hesitation. More

by JSTECIOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James DeYoung
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 05, 2020

I felt very safe leasing my car from here. Matt Williamson was a great help and listened to everything that I wanted in a car and price! Matt was great through every step of the process, I felt ver More

by Jennifer01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Greg Vinstra
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 05, 2020

Always pleased with service at Maple Hill. From the moment I drop off my car to the time I pick it up, customer service is always top notch. More

by luvmysubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

...
260
...