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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

November 05, 2020

Fast and friendly service from Lauren. I assume my issue was resolved as my catalytic converter was replaced under recall. The work was performed quickly. Thank you. More

by JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 05, 2020

Always feel well taken care of! Dale is always there to greet me and make me feel special. I really appreciate being able to get a loaner. More

by JOAVRIETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 05, 2020

I’ve been happy with the sales and service side of Maple Hill Auto for over a decade. Unless some other manufacturer makes something I like better I imagine I’ll keep my business at maple hill. More

by STEVENWESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 05, 2020

I had my Q5 in for service recently. Kelsey had a loaner car ready for me and the work was done on my car in a very timely manner. Very pleased with the service. More

by TOMDREWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 05, 2020

We had a confirmed appointment for 7:30 but you open at 8 which caused a conflict of schedules. Please update your systems and personal. More

by JOHNWAGNER332
Recommend Dealer
No
Employees Worked With
Jeff Daniel
Nov 06, 2020 -

Maple Hill Auto Group responded

I am so sorry to hear about the scheduling conflict that happened. Was it an appointment that was scheduled online? I will definitely speak with our service manager to make sure our online system is updated. Please let me know if there is anything else I can assist with. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 05, 2020

This team are scam artist. I had a Subaru Forrester Transmission fail just after 60,000 miles. The team indicated that Subaru would contribute to the cost due to being so close to warranty. After they More

by football25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Balestri, Dennis Schurman, Tim Born
November 05, 2020

Always amazing service every single time. I have no complaints at all! Vehicle in tip Top shape! & car wash after to make my baby even prettier! Thank you. More

by Hannahleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daniel, Kelsey LeRoy, Hannah Seal
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 05, 2020

Amazing! Hannah took great care of us even though we did not have a scheduled appointment. (Car broke down) We will be back!!! Thank you More

by TIFFINY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Nov 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 05, 2020

Even with a $10 off coupon, an oil change was $66! Way to expensive! I made my appointment about a week in advance. Everyday I got a text reminding me of my appointment; REALLY, is that necessary? I also go More

by DSPFIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hannah Seal
Nov 06, 2020 -

Maple Hill Auto Group responded

I am sorry to hear that you received too many reminders for your appointment. We are able to adjust those notifications for you. And I apologize that you felt the oil change service was too expensive. The cost for a full synthetic oil change is about $75. We hope that we will see you back so please let us know if we can be of any assistance. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 04, 2020

We are very happy with our experience at Maple Hill Subaru. Our Salesman, Nick Hodgson was great to deal with, he was very knowledgeable and made the process easy and enjoyable. More

by TVDARBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Nick Hodgson
Nov 04, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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