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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

October 28, 2020

Hyundai has been very kind to me. Phil was helpful and got things done quickly. I really love my new Kona and appreciate all the help in getting it. More

by IRISHTEACH1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Matt Williamson, Greg Vinstra, Steve Nutt
Nov 04, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 28, 2020

We were overcharged. The amount charged to my credit card was 3x the amount on the receipt. Really disappointed in lack of attention to detail in this instance. More

by BAJ0602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Nov 04, 2020 -

Maple Hill Auto Group responded

I am so sorry that the amount charged to your card was incorrect. I do hope that this has already been rectified, but if not, please let me know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 28, 2020

Employees worked as a team to get my information to sell me the car as it was my persons day off. Super job team work More

by JUDYTURUTA44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Greg Vinstra
Nov 04, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 28, 2020

Awesome service from all involved but minor hiccup with the financial papers but forgivable given the times - Nick worked extra hard to get my business! More

by Kevin
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, Nick Hodgson, Tim Born
Nov 04, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 28, 2020

Working with Hannah as service advisor is always simple and quick! She is very efficient and patient to get the details. Thanks for your Great job! More

by LEHERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Nov 04, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 26, 2020

Friendly and timely service. Nice to have a good quality dealership in our town. I like having the car in for the purpose of an overall dealership check in. The quotes for major wear/repair are a bit more More

by NOVOTNYJASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Nov 04, 2020 -

Maple Hill Auto Group responded

I am glad to hear that you had a good service experience. I am sorry that the quoted prices were a bit higher than expected. If there is anything you need please feel free to contact me. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 26, 2020

Great customer service. Quick to respond. Didn't try to sell me anything I didn't want. The EASIEST car buy experience I've ever had. I'll never go anywhere else again. Would recommend to everyone! More

by VLBLEVINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Ed Fitts
Nov 04, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 26, 2020

I was treated so well at the service department. I was addressed by my name and an apology was given for the wait. Very pleased. More

by vkbcoleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Nov 04, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 26, 2020

Did what I asked no pressure for added work I was in for recall and now I am just adding words to make 25 more done More

by gcrodog
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Andrea Darnell, Hannah Seal
Nov 04, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 26, 2020

Completely Repaired our Volvo. Very Happy that the estimate was much higher than the actual repair. I don't know who helped me get scheduled or cashed me out with everyone wearing masks, I don't rec More

by GLMONROEBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Nov 04, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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