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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,138 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

November 25, 2019

Emergency stop I wasn’t expecting to be serviced because I just showed up. Terrible racket in front turned out to be brakes. They were so great. Not only did they More

by NEWSWATCH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Heather Crummel, Amie Freeman, Misty Figg
Nov 25, 2019 -

Maple Hill Auto Group responded

Thank you for your feedback! I am so glad everything worked out for you and you were able to get your brakes replaced at the same time of diagnosis! If there is anything else that we can do for you, please let me know! Have a great Thanksgiving! Kelsee Caton Customer Support Specialist 269-342-6600 x 446 kcaton@maplehillauto.com

November 22, 2019

I had the tail light worked on because there was a recall. They were friendly and didn't charge me anything, because I had only brought the car in for my tail light to be fixed because of the recall. More

by RSMILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Nov 25, 2019 -

Maple Hill Auto Group responded

We appreciate your feedback, and are glad to help with whatever you may need. Please let me know if there is anything else that we can assist you with! Kelsee Caton Customer Support Specialist 269-342-6600 x. 446 kcaton@maplehillauto.com

November 22, 2019

Not happy Mechanic couldn’t find the issue with my car , I had to physically show them myself. I had to make multiple trips there for this. They kept my car for More

by NIKPIK07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hannah
Nov 25, 2019 -

Maple Hill Auto Group responded

I am extremely sorry that the experience you had here was not a pleasant one. I am sure it was frustrating to not have the issue diagnosed right away. I would love to look into this more for you so we can see what items were not fully taken care of. I am in the office Monday-Friday from 7:30am-4:30pm. Please reach out to me; either by phone or email so we can try to make things right for you. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

November 22, 2019

Tune up and drive train noise issue The took good care of us. They got us in and out promptly. We are very happy with the service that we got on our car. More

by CMSUNDBERG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Nutt, Cassandra Westfall, Andrea Darnell
Nov 25, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review. We are thrilled to hear that you had a positive experience in our service department. We look forward to seeing you again in the future. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

November 22, 2019

regular service of the genesis. prompt and courteous service. the valet service is an outstanding feature of the genesis program. All praise to the maple hill staff for making me a h More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Nov 25, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review. We are pleased to hear that you had a positive service experience here. Let us know if we can be of any assistance. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

November 20, 2019

Great Experience My salesperson was Tim Born and he did. Fantastic job. No pressure sales. The entire process of buying the vehicle from Maple Hill Auto was fantastic. More

by Bill S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daniel, Tim Born, Mike Disher
Nov 25, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that Tim provided you with a great sales experience here at our dealership. Please let us know if we can be of any assistance. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

November 20, 2019

Easy, seamless transaction. Every step was smooth from the trade in to the purchase of our new Subaru. The sales team knew the vehicle well and helped set up our phones and radio More

by DAVE W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Mike Disher
Nov 25, 2019 -

Maple Hill Auto Group responded

We hope you are loving your new Subaru! It is great to hear everything went smoothly, and our sales staff got your phones connected for safe, hands-free driving. Please let us know if there is anything else that we can do for you! Kelsee Caton Customer Support Specialist 269-342-6600 x. 446 kcaton@maplehillauto.com

November 20, 2019

Bill S I was extremely pleased with the service provided. Justin Cook was very friendly and through in explaining the service to be provided.The service was More

by Bill S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Cook
Nov 25, 2019 -

Maple Hill Auto Group responded

We are pleased to see that you were satisfied with your service! Justin is a great guy, and always does his best to take care of whatever needs customers may be having. We appreciate your feedback and kind words! Kelsee Caton Customer Support Specialist 269-342-6600 x. 446 kcaton@maplehillauto.com

November 19, 2019

Wonderful Service Very nice group of people. I came to Maple Hill regarding a different used vehicle. When I found out it was not available I gave my criteria list to More

by Robwin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Born
Nov 20, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review and for the referral. We are happy to hear that you had such a great car buying experience here with us. Please let me know if I can assist in any way. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

November 19, 2019

Consistent Issues with Service The total time needed for my vehicle was scheduled inappropriately so not only was I out a vehicle for the entire day but hardly anything got done tha More

by AMY.ZIEGLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Linda
Nov 20, 2019 -

Maple Hill Auto Group responded

I am so sorry that the vehicle was not scheduled correctly, thus resulted in you being without your vehicle for the entire day. I have forwarded your concerns to management but if there is anything else I can do to assist you please let me know. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

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