
Maple Hill Auto Group
Kalamazoo, MI
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5,138 Reviews of Maple Hill Auto Group
Emergency stop I wasn’t expecting to be serviced because I just showed up. Terrible racket in front turned out to be brakes. They were so great. Not only did they I wasn’t expecting to be serviced because I just showed up. Terrible racket in front turned out to be brakes. They were so great. Not only did they look at my car, they also fixed it. People were great and I couldn’t be happier. I apologize that I didn’t get names but the two ladies and gentlemen that helped me were great. More
I had the tail light worked on because there was a recall. They were friendly and didn't charge me anything, because I had only brought the car in for my tail light to be fixed because of the recall. They were friendly and didn't charge me anything, because I had only brought the car in for my tail light to be fixed because of the recall. More
Not happy Mechanic couldn’t find the issue with my car , I had to physically show them myself. I had to make multiple trips there for this. They kept my car for Mechanic couldn’t find the issue with my car , I had to physically show them myself. I had to make multiple trips there for this. They kept my car for a week and still didn’t fix all of the issues, even though they said that they fixed most of them. Don’t have much confidence in them. Service rep was nice but she wore too strong of perfume. I’m very sensitive to smells and it gave me a headache. More
Tune up and drive train noise issue The took good care of us. They got us in and out promptly. We are very happy with the service that we got on our car. The took good care of us. They got us in and out promptly. We are very happy with the service that we got on our car. More
regular service of the genesis. prompt and courteous service. the valet service is an outstanding feature of the genesis program. All praise to the maple hill staff for making me a h prompt and courteous service. the valet service is an outstanding feature of the genesis program. All praise to the maple hill staff for making me a happy customer. turnaround from pickup to delivery was just a few hours. More
Great Experience My salesperson was Tim Born and he did. Fantastic job. No pressure sales. The entire process of buying the vehicle from Maple Hill Auto was fantastic. My salesperson was Tim Born and he did. Fantastic job. No pressure sales. The entire process of buying the vehicle from Maple Hill Auto was fantastic. I highly recommend Tim Born and the team from Maple Hill Auto. More
Easy, seamless transaction. Every step was smooth from the trade in to the purchase of our new Subaru. The sales team knew the vehicle well and helped set up our phones and radio Every step was smooth from the trade in to the purchase of our new Subaru. The sales team knew the vehicle well and helped set up our phones and radio etc... More
Bill S I was extremely pleased with the service provided. Justin Cook was very friendly and through in explaining the service to be provided.The service was I was extremely pleased with the service provided. Justin Cook was very friendly and through in explaining the service to be provided.The service was done earlier than advised it would be. More
Wonderful Service Very nice group of people. I came to Maple Hill regarding a different used vehicle. When I found out it was not available I gave my criteria list to Very nice group of people. I came to Maple Hill regarding a different used vehicle. When I found out it was not available I gave my criteria list to Tim Born the sales person who assisted me when I walked in off the street, and within a few days he let me know of an newly available opportunity. And ta-da! It was a great match to my list. As a used vehicle, they did some maintenance and minor repairs and checked over the car. It's running great and although I am having my mechanic look it over this week to get a baseline history started, I have every confidence the guys at Maple Hill saw to the vehicle with professionalism and care for the their new client, me. I have a already and will refer friends and family to them. More
Consistent Issues with Service The total time needed for my vehicle was scheduled inappropriately so not only was I out a vehicle for the entire day but hardly anything got done tha The total time needed for my vehicle was scheduled inappropriately so not only was I out a vehicle for the entire day but hardly anything got done that was supposed to and now I need to bring it back. I have consistent issues with the level of Customer Service I receive at Maple Hill but unfortunately I love my Subarus and Audis so I have no other options. More