
Maple Hill Auto Group
Kalamazoo, MI
Filter Reviews by Keyword
By Type
5,138 Reviews of Maple Hill Auto Group
Fog light replacement Called ahead to see if I could stop without a scheduled appointment to just get this light replaced. Was told if I could be there by 5:30 it could be Called ahead to see if I could stop without a scheduled appointment to just get this light replaced. Was told if I could be there by 5:30 it could be taken care of. Justin took my phone call, greeted me when I arrived and goT the light taken care of in only about 20 minutes. Very pleasant and efficient. THANKS, More
oil change and tire pressure Maple Hill always takes care of my needs! They also wash my car. They check lights and brakes, etc. I didn’t even need an appointment. Maple Hill always takes care of my needs! They also wash my car. They check lights and brakes, etc. I didn’t even need an appointment. More
car purchase This is the second new car I purchased from Phil Lawrence. I had the first car for 10 years and loved it (Tucson). Car was totaled in accident Oct. 2 This is the second new car I purchased from Phil Lawrence. I had the first car for 10 years and loved it (Tucson). Car was totaled in accident Oct. 2019. I looked around at several cars and decided I wanted to continue to drive a Hyundai. Went back to Maple Hill Auto and to Phil Lawrence and he was very helpful. I saw the Kona and really liked it. He was very good at explaining everything about this car. I purchased "my brand new" Kona on Nov 1, 2019 and love everything about it. Phil was recommended to me ten years ago by a friend and I will certainly recommended him to anyone I know needing a car. Also, when negotiating pay off on my totaled Tucson, Steve Nutt was very helpful in getting me service and odometer records which helped me raise my loss payment from insurance company. Mike in finance made all payment arrangements, finding best loan rate. I enjoyed working with all three of them. Thank you all very much. More
Seamless visit, once again! Staff was quick to get my car in for its scheduled maintenance and explained everything that they were going to do. It was completed in a timely mann Staff was quick to get my car in for its scheduled maintenance and explained everything that they were going to do. It was completed in a timely manner. Fast, professional, and friendly! More
Easy oil change and wheel liner replacement. I was pleasantly surprised that my oil change took less than an hour! On top of that they had a wheel liner in stock and could change it out for me in I was pleasantly surprised that my oil change took less than an hour! On top of that they had a wheel liner in stock and could change it out for me in less than an additional half hour! More
2013 CC Winter Change-Over Service I had my 2013 CC in for winter change-over (installing snow tires and winter wheels, check-up on a couple issues, etc.). I made the appointment throu I had my 2013 CC in for winter change-over (installing snow tires and winter wheels, check-up on a couple issues, etc.). I made the appointment through the online scheduler, but there were some issues/comments. The service writer mentioned that diagnostic issues should have been scheduled earlier in the day (not an option with the online scheduler), and the service I asked for took longer than anticipated resulting in the techs working past their designated stop time. While there were some issues, all of them were squarely the result of the online scheduler and the interface to the maintenance team. Hannah Seal treated me professionally, and answered all of my questions. The waiting area was very comfortable, and the free wifi allowed me to continue working while waiting for the car. More
Waiting for my ride.... I enjoyed the comfortable waiting room with blueberry coffee and the complementary wifi. I caught up on some reading as I waited for my serviced to b I enjoyed the comfortable waiting room with blueberry coffee and the complementary wifi. I caught up on some reading as I waited for my serviced to be completed. Both agents were thoughtful and friendly, as well as knowledgeable! Andrea explained the completed services and offered options for follow up, as well. Thanks! More
excellent service I stopped in without an appointment because one tire was losing air. They saw me immediately and had the tire repaired in less than an hour. Everyon I stopped in without an appointment because one tire was losing air. They saw me immediately and had the tire repaired in less than an hour. Everyone I've worked with in the service team has been very friendly and helpful. More
Hyundai Fan Steve Nutt and his team always exceed our expectations! Steve clearly explains the services required for my vehicle and has a sense of humor that make Steve Nutt and his team always exceed our expectations! Steve clearly explains the services required for my vehicle and has a sense of humor that makes my visit to the service department enjoyable. More