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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

July 12, 2019

Pleased customer! Timely friendly service. Cassandra & Andrea are excellent. Service was completed on time. And it'is always nice to have the car washed. Glad we have p More

by ralph.verne5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Cassandra Westfall, Andrea Darnell
Jul 16, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled that you are a pleased customer! Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

July 12, 2019

scheduled service Work was performed at the appointed time. Place was clean and pleasant including waiting room. Nice to have car washed. Appreciate Jim Vandenberg’s More

by HBOYER0695
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jordan , Phil Lawrence, Cassandra Westfall
Jul 16, 2019 -

Maple Hill Auto Group responded

Thank you for the positive feedback. We are happy to hear that you had a good service experience. It is an honor to work at a place that support's the community. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

July 12, 2019

Service Center I had understood that my vehicle would be washed and vacummed out with an oil change. windshield and back window never seen any water on them and floo More

by DYEABLE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont know who did the actual oil change., Steve Nutt
Jul 16, 2019 -

Maple Hill Auto Group responded

Thank you for the feedback. We apologize that the vehicle was not washed as promised. We don't normally vacuum the vehicle during an express appointment. If there is anything you need from us please let us know. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

July 12, 2019

Great service My car went in on time and was completed when promised. I was informed of the condition of my vehicle and what other services it needed. More

by RAB37689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Jul 16, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy that you had a great service experience. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

July 11, 2019

Done before I finished my coffee I scheduled a brake switch replacement (recall) for 9:00 AM. Repair was completed & car was washed by shortly after 9:30 and I was on the road headed More

by CBIPHOTO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrea Walker, Andrea Darnell
Jul 16, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are pleased we could get the recall completed in less time than expected. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

July 11, 2019

Friendly, quick, customer oriented The only thing I can say negative is when the tech took my tire off and balanced it he lost my valve stem cover so now I have a mixed matched valve st More

by ERNEST2700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, Heather Crummel, Lena Grubb
July 11, 2019

Battery problem My 2018 Legacy would not re-start after stopping for gas. I had to jump start it then and yet a second time after another stop. I was then able to g More

by THOMAS.COYNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Cassandra Westfall, Amie Freeman, Andrea Darnell
Jul 16, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy that you had a good experience here in our service department. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

July 11, 2019

Nice and very helpful Nice and helpful the waiting room was nice and it was very clean and comfortable the people were very nice and very helpful to. I would come back More

by SUZANNEWTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Crummel
Jul 16, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review. We are happy to know that you had such a good service experience. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

July 10, 2019

Express service I was able to get in for an oil change and tire rotation without an appointment. The staff were friendly and explained exactly what services were perf More

by MCHURCH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Jul 16, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great service experience here. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

July 10, 2019

Wonderful This dealership is a wonderful place to have your car serviced and to buy a car. I am always satisfied when I have my car serviced there. Steve Nutt More

by MICHIGANB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Steve Nutt
Jul 16, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy that you have had a good car buying and service experience. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

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